Colin Spiers, Lead Customer Service Advisor at Redeem GroupVerified Review
Posted on Jan 7, 2019
“Great CRM system”
Provided a great service ensuring our needs were met for handling multi channel contact.
Salesforce CRM
United States HQFounded 1999
Deployment
Best for
SmallMediumLargeFreelancer
Overview
About Salesforce CRM
As a complete solution for CRM, Salesforce has been helping organizations transform from cost centers to growth engines with its exclusive services like lead management, sales force automation, sales forecasting, marketing, etc. The software supports a wide range of integration, including e-commerce platforms, BI solutions, automation tools, collaboration tools, etc. This AI-powered CRM gives a single view of a customer’s journey with its intuitive dashboard. Proactive customer support, robust security, and elaborated learning resources are noteworthy mentions of this software.
Users can purchase licenses with a monthly or annual contract. The software offers a 30-day free trial.
At a glance
Software information
Industries served, licensing and the support Salesforce CRM provides.
Industries
- Accounting
- Logistics-supply-chain
- Marketing-advertising
Licensing
- Proprietary
- Monthly Payment
- Annual Subscription
- Free trial
Support
- Live Chat
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- Case Studies
- On-Site Training
Languages (1)
English
Review analytics
What customers report
4.3
Based on 52 verified reviews
What users like the most
- The status tracking of a lead via a given pipeline is a breeze.
- The reporting on the platform is highly comprehensive.
- he level of customization on offer is astounding. Everything can be changed, updated, or reconfigured as per your requirements.
What users like the least
- The onboarding process was a little cumbersome, as we didn't get much assistance during the setup process.
- Even though the platform has many features, it tends to make things more complicated than they should be, resulting in a semi-decent user experience.
- As a startup, pricing is a sensitive issue for us, and I would say it is one aspect where the Salesforce Sales cloud does leave a little to be desired.
What users say
Review Analytics of Salesforce CRM
Every review is verified through Goodfirms before it's published.
Review Summary
Salesforce CRM is widely praised for its extensive customization capabilities, powerful reporting tools, and broad integration ecosystem, making it suitable for organizations of various sizes. Users highlight its flexibility, scalability, and ability to track customer interactions comprehensively. However, reviewers consistently cite implementation complexity, a steep learning curve, high costs that can escalate over time, and an interface that many find unintuitive or difficult to navigate without proper training. Some users also report occasional reliability and performance issues, and note that smaller businesses may find the platform unnecessarily complex and expensive for their needs.
✦ AI-generated summary. May not reflect every review.
What reviewers mention most
Abdullah Al Asif, Search Specialist at BBT DigitalVerified Review
Posted on Jan 1, 2019
“Happy client”
Pros: Secure and easy to use.
Cons: N/A
Anjana Sadanandan, Web Content Manager at Trigent Software IncVerified Review
Posted on Jan 1, 2019
“Great experience with Salesforce”
Pros: Ease of use, get more leads, growing and nurturing leads is streamlined.
Cons: Contacting technical support at times is a bit tedious.
Jeff Mette, Vice President of Business Development at Digital ScientistsVerified Review
Posted on Dec 31, 2018
“Average review for Salesforce CRM”
Pros: it can do anything with this software and put my opinions accordingly in it.
Cons: They need an admin specialist on staff to maintain the whole software system.
Regan McGregor, Head Of Marketing at 4mation TechnologiesVerified Review
Posted on Dec 28, 2018
“Over complicated”
Pros: Powerful
Cons: Overcomplicated
Overall Experience: Overcomplicated but required due to amassing of integrations.
Anastasiia Bobeshko, Digital Marketer at X1 GroupVerified Review
Posted on Dec 28, 2018
“Intelligent software”
The ease of use for small companies is that Salesforce needs no software to install, and there are no hardware requirements. Since there's no need to set up a complicated internal network, the CRM can be up and running in just a few days. Best of all, small- and medium-sized business users get the very same platform as enterprise users, with all of the functionality that the largest companies have.
PravinamVerified Review
Posted on Dec 28, 2018
“Good CRM Software”
Pros: It mentions whole data in a proper way.
Cons: Costly as compare to other product.
Overall Experience: Good
Raul Lopez, Director at Loka, Inc.Verified Review
Posted on Dec 28, 2018
“Its the best out there”
Pros: It's expandable and has a ton of feature add-ons readily available on the marketplace. Provides custom data analytics for sales forecasting
Cons: Great sales tool but could use customizing data access for cross-functional teams who don't use it regularly.
Brandon Castaneda, CEO at WaBee IncVerified Review
Posted on Dec 27, 2018
“I like the product and will keep using it”
Pros: Super powerful
Cons: It has a bit of learning curve for new employees.
Laura Nierengarten, Marketing Intern at Targetprocess, Inc.Verified Review
Posted on Dec 27, 2018
“Excellent high quality customer service.”
Enterprise organizations tend to favor Salesforce.com who, in addition to demonstrating their ability to address the needs of large multi-national organizations, provides developer tools that enable professional engineers to extend the functionality of their offering. In addition, Salesforce integrates to a wide variety of other applications.
Capabilities
Salesforce CRM features
The full feature set, grouped by module.
CRM Software
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Email Integration
- File Management
- Forecasting & Analytics
- Lead Management
- Mobile Access
- Pipeline Management
- Reporting
- Sales Automation
- Security
- Workflow Automation
Sales Force Automation Software
- Account Management
- Campaign Management
- Channel Management
- Contract Management
- Customer Communications
- Email Marketing
- Lead Management
- Opportunity Management
- Performance Metrics
- Sales Forecasting
- Workflow and Approvals
Sales Forecasting Software
- Access Control
- Budgeting
- Dashboard
- Dynamic Modeling
- Graphical Data Presentation
- Modeling & Simulation
- Performance Metrics
- Reporting
- Sales Trend Analysis
Lead Management Software
- Contact Management
- Lead Distribution
- Lead Nurturing
- Lead Segmentation
- Pipeline Management
- Sales Tracking
- Source Tracking
Plans
Salesforce CRM pricing
Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
30 Days
Standard$25 / month
Media
Screenshots & video
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