Deployment
Best for
Overview
As a complete solution for CRM, Salesforce has been helping organizations transform from cost centers to growth engines with its exclusive services like lead management, sales force automation, sales forecasting, marketing, etc. The software supports a wide range of integration, including e-commerce platforms, BI solutions, automation tools, collaboration tools, etc. This AI-powered CRM gives a single view of a customer’s journey with its intuitive dashboard. Proactive customer support, robust security, and elaborated learning resources are noteworthy mentions of this software.
Users can purchase licenses with a monthly or annual contract. The software offers a 30-day free trial.
At a glance
Industries served, licensing and the support Salesforce CRM provides.
Review analytics
What users say
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What reviewers mention most
“It is the great crm of the market, but it is hard to set up and you need someone to do it for you in most cases.”
Pros: Robust. Configurable to your business. baked in best practices. integrated marketing tools. it has an app store
Cons: Pain to set up. Has to be done with a partner. Expensive
“Great experience”
“Solid for CRM”
Pros: broad-based, inclusive
Cons: too structure, not intuitive
“Video Review”
Robust functionality. Ability to integrate almost any type of software with Salesforce. Reliability.
“Overall Experience: Good”
Pros: Cloud-based and user-friendly
Cons: Expensive
“Really Good”
Pros: The pro is we can customize it to any extent. Really good customization and security.
Cons: I think there is no con for it except for its high pricing.
“Sometimes reliable but more pricey”
It's impossible to get information on almost anything without filling out forms, calling, or emailing a representative, and many questions and requests go entirely unanswered. The process for requesting information and the lack of transparency is outmoded, and many ex-customers expressed this sentiment. If you're running a small business, with limited in-house tech support, Salesforce will likely be more hassle and expense than you need.
“If you have hundreds of users, surely choose Salesforce CRM”
Salesforce.com gets a slight edge for enterprise-level functionality. It offers several specific product versions in what appears to be an attempt to provide a solution to every size customer and every budget.
“It is good in terms of resource management”
Pros: It is good in terms of resource management.
Cons: Not as such face yet.
“They do a good job of delivering on time and under budget.”
Capabilities
The full feature set, grouped by module.
Plans
Media
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