Process Shepherd

Process Shepherd is a decision tree or agent scripting platform designed to help agents navigate complex business processes with ease and efficiency. Its primary function is to streamline workflows, bolster compliance, and enhance operational efficiency in various industries, notably in contact centers and help desks.
At its core, Process Shepherd works by presenting the workflow as a series of steps or questions that the agent responds to one at a time. This step-by-step guidance greatly simplifies the handling of intricate procedures, reducing both the onboarding time for new agents and the average handling time for each interaction.

Moreover, Process Shepherd integrates a built-in knowledge management system that extracts and embeds helpful information within each question, providing immediate support and clarification for agents during their interactions.

* Reduce Agent Onboarding Time by 80%
* Reduce Ramp Time by 40%
* Reduce Average Handling by 30%