Intuit Mailchimp

United States HQFounded 2001

Deployment

Web-basediPhone/iPadAndroidWindowsMac

Best for

SmallMediumLargeFreelancer

Overview

About Intuit Mailchimp

Turn clustomers into customers. Personalize every email for every customer using real-time behavioral data and automated triggers with Intuit Mailchimp, the #1 email marketing and automation platform. It helps businesses of all sizes find their audience, engage their customers, and build their brand. Mailchimp's CRM features allow businesses to get to know their audience and find new ways to market to them. The audience dashboard shows businesses pre-built segments, such as top locations, recent sources of growth, common tags, and even customer lifetime value (CLV).

At a glance

Software information

Industries served, licensing and the support Intuit Mailchimp provides.

Industries

  • Computer-software
  • Gambling-casinos
  • Information-technology-services
  • Marketing-advertising
  • Market-research
  • Telecommunications

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • Free version

Support

  • Email
  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Case Studies
  • Whitepapers
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

4.3
Based on 176 verified reviews

What users like the most

  • Very slick, reliable and intuitive.
  • Provides me with everything I need for my email system.
  • No prior knowledge about it to be able to use it.

What users like the least

  • Some pretty important features are not yet there like image resizing.
  • Some of the templates look a bit dated, but overall they are of excellent quality.
  • One drawback i have encountered with Mailchimp is its pricing structure, especially when the subscriber list grows.

What users say

Review Analytics of Intuit Mailchimp

Every review is verified through Goodfirms before it's published.

4.3176 Verified Reviews
Ease of use (5 reviews)4.8
Features & functionality (5 reviews)4.8
Customer support (5 reviews)4.8
Value for money (2 reviews)4.5
Integrations (2 reviews)4.5
Review Summary
Summarized from 176 verified reviews · Updated September 2026
Intuit Mailchimp is widely praised for its ease of use and affordability, making it particularly popular with small businesses and beginners. Users consistently highlight the intuitive drag-and-drop editor, template variety, automation features, and strong email deliverability. However, reviewers note limitations as businesses scale, including constraints on advanced segmentation, complex automation workflows, and higher costs with larger subscriber lists. Customer support quality and some UX elements are cited as areas for improvement.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Intuit Mailchimp
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What reviewers mention most

Djordje, Digital Marketing Manager at StableWPVerified Review
Posted on Jun 10, 2020

“Email marketing software”

Overall rating4.8

At StableWP, we use MailChimp internally as our email marketing software. The main pros are that it's easy to use and you can master it in a matter of hours. It's also very cost-effective providing a very good bang for the buck, both in terms of features and in terms of the number of emails. Lastly, MailChimp has a ton of integrations so it’s easy to connect it to other apps and platforms we use. When it comes to cons, there are no big dealbreakers. However, it's quite limited in terms of automation, especially compared with some other alternatives. If you need more complex sequences and drip campaigns, you might have to look elsewhere. It also doesn't feature a visual sequence builder like Drip and ActiveCampaign.

Jamie-Lee Kay, CEO at The Other StrawVerified Review
Posted on Jun 5, 2020

“Easy to use”

Overall rating4.0

At The Other Straw, we use Mailchimp for email marketing.

The pros:

- Mailchimp is cost-effective, an important factor smaller businesses or startups

- Mailchimp is easy to use. The drag and drop features make it really easy to use and design good-looking campaigns.

The cons:

- Mailchimp analytics are very limited if you are on the free account.

- Mailchimp automation is not easy to manage and set-up. It's you are purely looking at setting up coherent workflow campaigns, I'd suggest checking out alternative email marketing software.

Nasimulhuda ShaikhVerified Review
Posted on May 27, 2020

“MailChimp - A Safe Option for Email Marketing Software”

Overall rating4.0

Overall: It is one of the best email marketing software in the market. It is effortless to implement and customize marketing automation as per the requirements. It also has a built-in feature where it gives you access to use their visual editor and functions to write /design the campaign and test in a real mail client. The big plus point is it has decreased the confusion by eliminating the extra features and functionalities that one would rarely need.

Reasons I prefer MailChimp: Setting up full automation is relatively easy compared to other email marketing software. The integrations with other apps are mind-blowing; this assisted us in minimizing the tasks. The best part is the analytics in MailChimp; it helps target the right audience at the right time. The company also has impressive customer support, which assists in all possible manners.

Prasad Ajinkya, Director - Technology at HomeCapitalVerified Review
Posted on Mar 26, 2020

“Best in the business”

Overall rating5.0
Brendon BrownVerified Review
Posted on Feb 27, 2020

“The Top Choice Reinvented Email Marketing... for Better or Worse”

Overall rating4.0
Over 50 years of consumer email, and the experience has not gotten much better. Mailchimp simplified and reinvented email Marketing, and has been the go-to platform for quite some time. Truly this is a better option than emailing an address book through your standard email platform. It's a great entry point for my clients, with usage-based pricing, has great support, and it's easy enough to find developers and designers familiar with the program.

Non-intuitive navigation and naming conventions simply make the good tools hard to find. I am a seasoned Mailchimp user and still have problems remembering where things are. Once over that hurdle, things are good.

Mailchimp is highly protective, restrictive almost, of how customer data is managed and used by marketers, which can be annoying, but there's a good standard being set here.

I would recommend for mid-sized bloggers with small lists exploring email. If they put some time into free version of Mailchimp they will find it relatively easy to find talent to design and develop their campaigns. That being said, there are other simpler self-serve options with incredibly beautiful templating options that get you off the starting block much more quickly.

I'll be choosing Klaviyo for the deep eCommerce integrations. Mailchimp is in my experience more versatile and developed than Zoho, Contant or HubSpot offerings.
Rafael Rodriguez Jr, MBA, Project Manager/ Human Resource Manager at Triumph SolutionsVerified Review
Posted on Feb 17, 2020

“I’ve been using it for years”

Overall rating5.0
Nancy A. Brown, CEO / Founder at Virtual Gal Friday, LLCVerified Review
Posted on Feb 17, 2020

“Used for Years”

Overall rating4.0

I’ve used Mailchimp for years. They are constantly improving. I have tried other list management apps but always go back to Mailchimp.

James Bishop, Digital Marketing Specialist at Union Gospel MissionVerified Review
Posted on Feb 13, 2020

“Great beginners app for email marketing!”

Overall rating4.0

Mail Chimp is a great (and free) resource for beginners looking to start email marketing. Their tools are easy to use and the first 2,000 (or so) contacts are free of charge. Get emailing with an easy-to-use, free tool!

Kessla Sloan, Growth Team Leader at Skysmb Auditron CorporationVerified Review
Posted on Feb 10, 2020

“Great Application, whether paid or free!”

Overall rating5.0

I've had the privilege of using Mailchimp for several years. It has always been an easy-to-use tool with great customer service.

The Pros: - Zero learning curve. If you know how to send an email and are capable of navigating a drag-and-drop interface it's easy to onboard yourself. I learned how to use it in less than 10 minutes. - Seamless and professional. Our clients respond well to the emails we send out, and the detailed reports (available on both the paid and free versions) help you learn and adjust your emails accordingly. - Innovations happen often! The program is always improving to make using it smoother.

The Cons: - Tags have to be added to the audience members individually. Being able to checkboxes to add a tag en masse would be nice.

I have happily recommended Mailchimp as the best tool for email marketing to our clients and will continue to do so! We do not intend to stop using it any time soon.

Krista DavisVerified Review
Posted on Feb 7, 2020

“Easy to use”

Overall rating5.0
Professional and easy to use and send out. Easy to gather information from responses as well.

Capabilities

Intuit Mailchimp features

The full feature set, grouped by module.

CRM Software

  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • Forecasting & Analytics
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Workflow Automation

Marketing Automation Software

  • A/B Testing
  • Analytics/ROI Tracking
  • Campaign Management
  • Customizable CTAs
  • Email Marketing
  • Google AdWords Visibility
  • Sales Intelligence
  • Search Marketing
  • Segmentation and Targeting
  • Social Marketing

Email Marketing Software

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Subscriber Management

Social Media Marketing Software

  • Boosting
  • Campaign Management
  • Content Curation
  • Engagement
  • Multi-Account Management
  • Social Analytics

Social Media Management Software

  • Brand Tracking
  • Collaboration
  • Customer Engagement
  • Multi-Account Management
  • Social Media Monitoring

Email Management Software

  • Antivirus
  • Multiple Accounts
  • Routing
  • Whitelisting/Blacklisting

Survey Software

  • Analysis Tools
  • Automated Responses
  • Campaign Management
  • Email Marketing
  • Question Library
  • Skip Logic
  • Supports Multimedia
  • Survey Design

Web Analytics Software

  • Dashboard
  • Keyword Tracking
  • Multiple Site Management

E-Commerce Software

  • CRM
  • Email Marketing
  • Mobile Access
  • Reporting & Analytics

Plans

Intuit Mailchimp pricing

Price Type
Year
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Preferred Currency
USD ($)
Standard$25 / month

Works with

Integrations

Intuit Mailchimp connects with the tools your team already uses.

Media

Screenshots & video

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