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Document360

5.0 (17 Reviews)|Write a Review|Claimed profile
United Kingdom HQFounded 2017

Deployment

Web-basedMac

Best for

SmallMediumLarge

Overview

About Document360

Document360 is an AI-powered knowledge base platform designed to streamline how businesses create, manage, and share knowledge. Built with advanced AI capabilities, it features an AI FAQ generator to automatically create FAQs from existing content, AI-powered search for lightning-fast, context-aware results, and intelligent content recommendations to enhance user navigation.
Document360 is ideal for a range of use cases, including creating customer self-service Knowledge base, internal knowledge base, product and API documentation, user manuals, and SOPs.

The platform offers a rich markdown editor, making content creation and formatting seamless. Its version control allows teams to track changes, manage revisions, and maintain document integrity effortlessly. Document360 also supports localization, enabling businesses to create multilingual knowledge bases for global audiences. Customization options ensure your knowledge base aligns with your brand.

At a glance

Software information

Industries served, licensing and the support Document360 provides.

Industries

  • Banking
  • Computer-software
  • Electrical-electronic-manufacturing
  • Hospital-health-care
  • Legal-services

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial
  • Free version

Support

  • Email
  • Live Chat
  • Phone
  • Support daysMondayTuesdayWednesdayThursdayFridaySupport time00:00 to 23:30 (GMT)00:00 to 23:30 (ECT)00:00 to 23:30 (EET)00:00 to 23:30 (ACT)00:00 to 23:30 (CST)

Training

  • Webinar
  • Documentation

Knowledge Base

Languages (4)
EnglishFrenchItalianSpanish

Review analytics

What customers report

5.0
Based on 17 verified reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0

What users say

Review Analytics of Document360

Every review is verified through Goodfirms before it's published.

5.017 Verified Reviews
Ease of use (2 reviews)5.0
Features & functionality (2 reviews)5.0
Customer support (2 reviews)5.0
Value for money (2 reviews)5.0
Integrations (2 reviews)5.0
Review Summary
Summarized from 17 verified reviews · Updated September 2026
Document360 is a knowledge base platform praised for its ease of use, intuitive interface, and quick setup. Users consistently highlight its customization options, version control, backup features, and analytics capabilities. Customer support and responsiveness to feedback are frequently mentioned as strengths. The software is generally viewed as affordable and scalable for various business sizes, with reviewers noting seamless integration with existing systems and strong performance in search functionality.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Document360
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What reviewers mention most

anusha c aVerified Review
Posted on Mar 11, 2022

“Highly recommended platform to make and publish self-service knowledge base”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0
I've been using Document360 to create and publish a self-service knowledge base. It was perfect for me in terms of ease of learning. The best thing is that Document360 is designed to deliver a great authoring experience for writers and authors.
Rohit PradeepVerified Review
Posted on Mar 11, 2022

“Document360 is the best knowledge base customer support tool so far”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0
It's very easy to use. Took our team around 4 hours of training to use this tool well, even though we haven't worked on SQL.
Makes it very easy for us to keep a track of our products and easy for our customers to navigate through out.
Clara DiazVerified Review
Posted on Jun 1, 2020

“Huge Upgrade, Document360 is a Hidden Gem. It's simply polished and professional!”

Overall rating5.0

Document360 was surprisingly easy to understand for the less technically inclined people in my team and that is a win. What we didn't need was an expensive solution we couldn't afford or justify and Document360 fit the bill. To me Document360 is a developing underdog on the CRM market with some huge advantages and opportunities. Its simply polished and professional. Our collective experience with Document360 has been extremely positive, and we recommend it wholeheartedly!

Janet ChristopherVerified Review
Posted on May 29, 2020

“Awesome Buy”

Overall rating5.0
The relationship with our vendors has improved because we now have a consistent and reliable way to communicate information. We've found that better vendor relationships support better customer service. The breadth of features has also allowed us to improve information flow with our customers. It's ease of use is the largest PROS! We have our entire shop using the software and the fact it is so user friendly is simply excellent! Seriously the software is an awesome buy.
Jacob MabryVerified Review
Posted on May 28, 2020

“Highly customizable Knowledge Base solution”

Overall rating5.0
I love that Document360 has such an amazing Markup editor, you can drill down into multiple knowledge bases with sub articles, and the search is fantastic! The support is so amazing as well, the team really knows their stuff and is so helpful and prompt! Oh! The roles you can set are fantastic as well, because they make it so you can have lots of different types of users -- read only users (public) vs editors and writers!
Aaron WilsonVerified Review
Posted on May 27, 2020

“Document360 is worth investing”

Overall rating5.0
Document360 lets me provide quick and accessible product documentation to a range of different users. And, it gives my teams the ability to collaborate closely on content. If you're looking for great support, an intuitive editor, and great branding options, you're looking in the right place. Document360 takes it over the top by also allowing extra customization that I did not find in other similar software. Highly recommend.
Bobby FernandezVerified Review
Posted on May 26, 2020

“Document360, A reliable, user-friendly product”

Overall rating5.0
Improved practice management and time management. Having a reliable, user-friendly product to offer my clients feels GREAT! Moreover, Document360 is affordably priced and fully customization to your business needs. Knowledge base integration is doing wonders for me. Would recommend the tool to all!
Lita LewisVerified Review
Posted on May 25, 2020

“Best Knowledge Base Software in market”

Overall rating5.0
The interface is done nicely so we were able to build a database for internal use quickly. There are plenty of customization options so we can enrich articles with multimedia content. Additionally, it ensures that information is accessible to people with the organization of categories. Even Document360’s own support team is magnificent. Overall, Document360 is an awesome software to work with.
Sarah MathewsVerified Review
Posted on May 21, 2020

“Top Grade Product and Service”

Overall rating5.0
The best part is we are able to monitor what resource pages are receiving the most traffic, which ones could use a boost and even solicit ideas for content that doesn't exist yet. You can tell that they're pushing their product forward and trying to make something that is unique from other knowledge base platforms out there. Their recent updates to their Analytics shows that they've been working hard on providing value to their customers. My favorite- incredible customer service team.
Ron McMullenVerified Review
Posted on May 20, 2020

“This is the ONE!”

Overall rating5.0
We benchmarked numerous knowledge base providers, but only a few could match our needs. Of the few that had the functionalities we were looking for, none weighed up with Document360 in terms of cleanliness, performance, and simplicity. Better still, Document360 was the safest bet for us because it worked seamlessly with our existing system. Today, we have a fully customized knowledge base, and our customers love the speed and efficiency of searches.

Capabilities

Document360 features

The full feature set, grouped by module.

Document Management Software

  • Collaboration Tools
  • Document Assembly
  • Document Indexing
  • Document Retention
  • Document Sharing
  • Document Storage
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Offline Access
  • Optical Character Recognition
  • Version Control

Knowledge Management Software

  • Access Control
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Discussion Boards
  • Knowledge Base Management
  • Reporting & Analytics
  • Search/Filter
  • Security
  • Self Service Portal

Plans

Document360 pricing

Price Type
Month
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
14 Days
Get Free TrialVendor pricing page
Professional Plan$0 / month
  • everything in free plan, plus
  • Custom Domain
  • 1000 private readers
  • 5 editors
  • API Documentation
  • 2 languages
  • AI writer suite
  • Advanced customization
  • Import from word
  • Export to PDF
  • Onboarding
  • 24/5 support
Business Plan$0 / month
  • Everything in professional plan, plus
  • Knowledge base widet
  • 5000 articles
  • 10000 readers
  • 10 editors
  • Ticket deflector
  • 3 languages
  • AI search suite
  • Advanced analytics
  • Workflow
  • Public API
  • Onboarding + dedicated CSM
  • All integrations
  • 24/5 support
Enterprise Plan$0 / month
  • Everything in business plan, plus
  • Multiple SSO/JWT
  • Unlimited articles
  • Sandbox environment
  • 5 languages
  • 2 workspaces
  • Complete AI Suite
  • AI Search suite (5000 credits)
  • Audit logs
  • Personalized design
  • Onboarding+ dedicated CSM+Training and best practices
  • 24/5 priority support

Works with

Integrations

Document360 connects with the tools your team already uses.

SegmentIntercomZendesk GuideCrowdinMicrosoft TeamsHotjarPhraseDrift

Media

Screenshots & video