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Best Customer Engagement Software

Companies that excel in customer engagement no doubt see higher customer lifetime value. One of the best practices to attain this is to have onboard a customer engagement solution. Investing in the best customer engagement software will help businesses deliver brilliant customer engagement that can drive tangible results. Customer engagement platforms will help businesses of any size and type to efficiently handle customer communication, live chat, video support, content management, feedback management, gamification, etc. Check the following list of best customer engagement software to improve your quality of customer engagement.

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Rankings updated: Sep 23, 2026
269 Software

List of the Best Customer Engagement Software with Reviews

  • Fibotalk

    Fibotalk has taken implementation stress out of product analytics. With minimal integration, get good quality user behavior data and multiple visualizations with advanced query system. We provide deep insights into the user experience. All user events are captured automatically. To better analyze important parameters, label complex system values, and combine multiple event values in one class. Perform wildcard searches like ... read more about Fibotalk

    Entry Level Price
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    Free Trial
    N/A
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    50% in Customer Engagement Software
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  • ChurnZero

    ChurnZero is Customer Success software for growing SaaS and subscription businesses. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate ... read more about ChurnZero

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    N/A
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    33% in Customer Engagement Software
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  • TOTANGO

    Totango is a Customer Success Platform that drives action and focuses for teams and predictable results for management. Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable ... read more about TOTANGO

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    33% in Customer Engagement Software
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  • Client Success

    All conversations in one place. Foster relationships with the right people and the right frequency. Plus, no more BCC or cut-n-paste with our Gmail and Office 365 integration. Deliver a consistent customer experience by defining, managing, and measuring your methodology for driving success. Get more predictability into your revenue by managing everything in one place (subscriptions, renewals, expansion, etc). Then ... read more about Client Success

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    N/A
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    50% in Customer Engagement Software
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  • Kilterly

    Kilterly is a startup SaaS company that provides customer success software to companies of all shapes and sizes. Our mission is to provide insights that empower companies to upsell while building and maintaining a healthy customer success strategy. Aside from best in class customer service, your Kilterly subscription includes Unlimited onboarding & retention campaigns, Unlimited surveys including language analyzer feature, ... read more about Kilterly

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    33% in Customer Engagement Software
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  • WalkMe

    WalkMe's product super-imposes an interactive and flexible layer containing step-by-step balloon hints, which are attached to different User Interface (UI) elements, that appear in a sequential manner according to the users' actions. WalkMe's Walk-Thru’s are automatically overlaid on the UI itself, adapting themselves to changing layouts and element positions, and do not require any agent, player, or software to be ... read more about WalkMe

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    33% in Customer Engagement Software
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  • Planubo

    Planubo is an all-in-one software for any type of instructing business. From private coaching to teaching pros to large studios – the possibilities are endless! It's an all-in-one solution for any type of instructing business. From private coaching to teaching pros to large studios. It helps with scheduling, invoicing, payments, student feedback, website integration, and business insights. Each of your ... read more about Planubo

    Entry Level Price
    $17 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Customer Engagement Software
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  • UNION POS

    UNION POS is a fast, intuitive and customizable iPad-based POS built for high-touch, high-volume venues. Designed with "fewest taps" in mind and featuring a real-time view of customer order history and habits, UNION helps venues stay focused on the customer instead of the screen. Venues receive 24/7 customer support, and monthly software updates that include new features and the guarantee ... read more about UNION POS

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    50% in Customer Engagement Software
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  • Kingdon

    Kingdon is a complete, 360° automated marketing system. We help small businesses grow by amplifying great customer service and making people want to tell their friends, family, and colleagues about you – all through their mobile. 360 WiFi is an automated marketing software that helps offline businesses to grow business, increase average ticket size, bring new customers and build a ... read more about Kingdon

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    50% in Customer Engagement Software
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  • Crowdvocate

    Understand the post-sale journey of your customers on multiple touchpoints throughout their lifecycle. Leverage those insights for personalized triggered campaigns. Crowdvocate is a B2B customer marketing & advocacy automation platform that uses AI to enable marketers to streamline engagement, generate customer references, gain insights, capture VoC, and scale advocacy. Our platform enables customer marketers to manage their programs and get ... read more about Crowdvocate

    Entry Level Price
    $1628 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    33% in Customer Engagement Software
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  • Hashtag Loyalty

    Hashtag Loyalty helps you build customer loyalty, improve customer retention and increase your revenue. Hashtag Loyalty enables businesses to grow by building customer loyalty, improving retention and increasing revenue. How? Capture - Understand - Engage. Capture first-party customer data via experience enhancing touchpoints such as a Loyalty Program, Feedback or Reservation System. Understand collected data via simplified, actionable insights on ... read more about Hashtag Loyalty

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    50% in Customer Engagement Software
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  • inCust

    inCust Coupons and Certificates gives you the powerful instruments for both in-business activities and cross-business marketing. With this solution, you can provide incentives to your customers and prospects in a handy, accountable way. Use certificates to reward people with free benefits. Use coupons to provide discounts that depend on various conditions. Implement gift certificates or lotteries using gift sets. Coupon ... read more about inCust

    Entry Level Price
    $15 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    50% in Customer Engagement Software
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  • Kangaroo

    Maximize your sales and grow your business with your very own customer loyalty program! Branded to your business, Kangaroo gives you the power to reward, communicate and engage customers on multiple channels to boost business. It's never been so easy! Attract, retain and boost sales by offering rewards, perks and experiences that will get customers to spend more, more often ... read more about Kangaroo

    Entry Level Price
    $149 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    33% in Customer Engagement Software
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  • Messangi

    Nearly 80% of your revenue comes from 20% of your clients. If this holds true, we can provide the right solution to build brand loyalty. Successful Loyalty Programs today are turning occasional consumers into loyal ones, thanks to a Digital Loyalty Mobile Solution. The customer experience doesn’t end with a conversion, unless the experience and the product did not meet ... read more about Messangi

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    50% in Customer Engagement Software
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  • Revetize

    Revetize is a buffet of customer marketing tools for small to midsize businesses. We help growth-oriented businesses to create and execute powerful referral and loyalty programs (while tracking revenue growth). We also help our clients grow their online reviews from 10 to 1000+ (if you're into that kind of thing).

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    50% in Customer Engagement Software
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  • Tremendous

    Tremendous is the easiest way to distribute digital incentives globally. Use Tremendous to send gift cards, branded Visa cards, or money, customized to your brand experience. We make it simple for companies big or small to buy, track, and manage incentives at scale. Send rewards individually, in bulk, or automatically by integrating with our API. We work with top companies ... read more about Tremendous

    Entry Level Price
    $500 One-time
    Free Trial
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    Pricing Type
    Flat Rate
    50% in Customer Engagement Software
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  • uptain

    You run an online shop with >20k unique visitors per month and want to reduce cart abandonment? uptain is a software that helps to engage and regain customers in online shops via smart exit-intent popups and personalized emails. The uptain algorithm analyzes data about a visiting customer in an online shop from different sources and segments this customer. The aim ... read more about uptain

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    50% in Customer Engagement Software
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  • Tocca

    Tocca is your customizable, engaging, and collaborative virtual real estate space enabling any external or internal gatherings. Goal and Budget aligned to your needs! The B2B virtual event platform to engage audiences & maximize ROI. Branded, flexible, and interactive virtual space for all your events and meetings.

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    50% in Customer Engagement Software
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  • Second Street

    An audience engagement software platform optimized for running promotions, contests, quizzes, and ballots for media companies. Including a robust email platform, Second Street enables their partners to connect with their community on a whole different level.

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    33% in Customer Engagement Software
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  • Alchemer

    Alchemer is the only voice-of-the-customer (VoC) and customer-experience (CX) solution that helps you transform to a truly customer-centric organization. By making sure the voice of the customer is heard loud and clear across every decision you make in every department. Hyper-personalized and actioned around the customer – from finding them to keeping them.

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    33% in Customer Engagement Software
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  • CheckMarket

    CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government agencies. Primary features include survey creation, distribution channel management, reporting, user notifications and white labelling.

    Entry Level Price
    $49 Per Month
    Free Trial
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    Flat Rate
    20% in Customer Engagement Software
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  • Insightrix Community

    Insightrix Online Community platform allows companies to engage with their customers on an ongoing basis using qualitative and quantitative tools. With options for long term and short term contracts, our platform was built by researchers, for researchers. Insightrix Communities allows clients to choose from self-serve or full-serve, with the flexibility for any option in between.

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    50% in Customer Engagement Software
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  • Remesh

    Remesh's market research platform lets you converse with consumers at once in order to get qualitative insights at scale. Our algorithms synthesize the data as it comes in so you can change the flow of the conversation to get at the insights you seek.

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    33% in Customer Engagement Software
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  • Crowdtech

    Crowdtech offers a suite of research tools that enable organizations to capture customer insights through polls, surveys, chats, bulletin boards and more. The platform lets organizations create in-house search panels and add pre-qualified respondents to participate in research campaigns and diary studies.

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    25% in Customer Engagement Software
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  • Intouch Insight

    Intouch Insight is a CX solutions company, specializing in helping multi-location businesses achieve operational excellence so they can exceed customer expectations, strengthen brand reputation and improve financial performance. An Essential Guide to understanding, designing, and deploying customer feedback surveys. Bring your voice of customer data to life. Boost productivity. Strengthen your focus. Earn back what you invest in CX. Intouch ... read more about Intouch Insight

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    25% in Customer Engagement Software
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  • AcademyOcean

    AcademyOcean is a software organization based in Ukraine that offers a piece of software called AcademyOcean. AcademyOcean offers online support. AcademyOcean features training via documentation, live online, and in person sessions. The AcademyOcean software suite is SaaS software. AcademyOcean is customer engagement software, and includes features such as analytics, churn management, communication management, community management, content syndication, feedback collection, gamification, ... read more about AcademyOcean

    Entry Level Price
    $225 Per Month
    Free Trial
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    100% in Customer Engagement Software
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  • Ackee

    Ackee streamlines your customer success workflows, helping you predict and beat customer churn. Ackee helps your team gain valuable insights to ensure success across the entire customer journey. Backed by our powerful data science platform, Ackee's simple to use tools arm you with the metrics you need to deliver outstanding customer value.

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    100% in Customer Engagement Software
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  • Adictiz

    Adictiz is a software organization based in France that offers a piece of software called Adictiz. Adictiz offers business hours support. Adictiz features training via webinars, live online, and in person sessions. The Adictiz software suite is SaaS software. Adictiz is customer engagement software, and includes features such as collaboration tools, contest management, feedback management, for call centers, for developers, ... read more about Adictiz

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    100% in Customer Engagement Software
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  • Agendize

    Our online appointment scheduling and customer relationship management solution supports you on a daily basis in automating your customer journeys to make each experience unique. Agendize brings the functionalities that consumers are expecting in order to communicate with businesses. Appointment Scheduling empowers your clients to let their customers book appointments online with real-time availabilities and automated reminders. Your clients can ... read more about Agendize

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    33% in Customer Engagement Software
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  • Aimtell

    Enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then are automatically amplified with data including page views, geolocation, and any custom events/attributes. These data points can then be used to create highly customizable segments to send targeted push notifications to.

    Entry Level Price
    $49 Per Month
    Free Trial
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    Pricing Type
    Flat Rate
    50% in Customer Engagement Software
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  • Airim

    Traditional ways to look for information on a website or a web app is very inefficient. People spend hours per day locating the right page on a nav bar, or going through a huge knowledge base, or chatting with an agent or interacting with semi-trained bots. Airim saves time for these users by creating one widget to find information quickly ... read more about Airim

    Entry Level Price
    $179 Per Month
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    50% in Customer Engagement Software
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  • AlphaChat

    We make AI easy for our users. People are creative. We want you to be able to express yourself through software. No matter if you can code or not. You just want to build. And we get that. With AlphaChat you can build high quality Conversational AI quickly. Our products have been built from the ground-up to make sure they ... read more about AlphaChat

    Entry Level Price
    $486.72 One-time
    Free Trial
    Available
    Pricing Type
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    50% in Customer Engagement Software
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  • Ambassify

    Amplify your sales, recruitment, branding and overall online presence by actively involving the most valuable marketing resource you have: Your employees, partners and anyone else who's willing to vouch for you. Gather insightful input and trust your ambassador network to reach the right audience in a very cost-effective way. Ambassify grows along your organization and its ambitions. Set a low-threshold ... read more about Ambassify

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    50% in Customer Engagement Software
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  • Apostle

    Apostle is a modern Employee Advocacy platform, designed for marketing, sales, communication and recruitment teams. With Apostle you bring your brand to life through the social media profiles of your employees, relations and corporate channels. From creating a pool of brand ambassadors to activating them to share authentic stories on social media, Apostle helps you grow your visibility, build trust, ... read more about Apostle

    Entry Level Price
    $6.10 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Customer Engagement Software
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  • AppFollow

    AppFollow drives a holistic approach to app management that helps to unlock new business opportunities and gives marketing and support teams viable tools to get insights and drive customer engagement. Covering all key areas, such as real-time data performance monitoring, following competitors and benchmarks, keywords optimization, AppFollow provides reviews management, enables help desk integrations, and enhances teamwork.

    Entry Level Price
    $111 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Customer Engagement Software
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Frequently Asked Questions

Who Can Use Customer Engagement Software?

Customer engagement platforms are versatile and multi-faceted tools implemented and used by businesses of all types and sizes, including startups. Every business operating in different domains needs to connect with potential target customers to escalate sales. 

The various industries reaping customer engagement management software benefits include the manufacturing sector, product designing or development firms, and enterprises offering digital marketing, web designing, etc. In addition to these, the IT and software companies and those involved in the hospitality industry, banking, financial institutions, healthcare sector, etc., can use this unique software solution.

What is the Best Customer Engagement Software?

The best customer engagement software is an exceptional tool that offers a personalized experience to all customers and connects with them with much ease. It empowers customers with direct relationships and real-time communications  Also, in the current scenario, most teams are working remotely, and these premier tools provide complete support to remote teams to help customers from anywhere. Furthermore, the software can seamlessly integrate with many other wide-ranging tools. 

Some of the top customer engagement solutions listed by Goodfirms include Salesforce Service Cloud, Zoho CRM, Zendesk Support, Sprout Social, Hootsuite, Pipedrive, EngageBay, and many more.

How Do Customer Engagement Tools Improve Customer Experience?

Customer experience is the apex or focal point of the customer engagement process. Whether you are chatting through social media platforms, emails, phone calls, or doing a live interaction, the ultimate goal of using customer engagement software is to provide seamless communication to customers. 

The software provides almost an exclusive facility to customers where the organization can be actively involved in intelligent, thoughtful recommendations, an exciting and attractive discount offer, relevant marketing, etc. The customers can also contact the technical support team from their preferred channels. 

The software helps companies to earn loyal customers by creating unique customer journeys. It automates repetitive tasks of engaging both potential and existing customers consistently.

How is Customer Engagement Software Different From CRM Tools?

Customer engagement management software and customer relationship management software may seem to be like terms, but both these tools are dissimilar in their approach. 

The customer engagement software is a data-driven tool that helps organizations to understand customer buying behavior, track purchase history, and chalk out effective strategies to excel customer journey. It aims to provide a personalized touchpoint experience to enhance customer engagement. 

The customer relationship management software, on the other hand, is an advanced tool that helps you seamlessly collect customer data to drive more sales and boost customer support. The CRM tools had emerged much before CES tools to keep track of the target audiences. 

Customer engagement center software focuses on enhancing marketing campaigns through product recommendations, push notifications, etc. CRM software, on the contrary, focuses on improving sales and centrally records all the transactions in the database. 

Customer engagement solutions help to increase ROI and customer loyalty, thereby decreasing the churn rate, and lowering acquisition costs. CRM systems efficiently manage sales pipelines and amplify customer satisfaction levels. 

Also, one of the main differences between the two software tools is that while customer engagement is an enterprise platform, CRM is a departmental solution.

What is the Cost of Customer Engagement Software?

The cost of customer engagement tools varies based on the functional features, deployment model, and so on. Startups and small businesses looking for free customer engagement software, or large organizations looking for advanced customer engagement solutions can explore  Goodfirms list of best customer engagement software showcasing an extensive range of solutions such as Zoho CRM, Hootsuite, Pipedrive, monday.com, Zoho Desk, EngageBay, SoGoSurvey, and many more. 

The list also contains reasonably-priced CES tools and, more importantly, the free and open-source customer engagement software that enables you to customize your tool features with ease.

Related Categories

CRM Software
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Customer Loyalty Software
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Audience Response Software
Customer Success Software

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FeatureZendesk Support4.5Lessonly5.0Genesys4.5ContactPigeon5.0Salesforce Service Cloud4.5Qualtrics4.5Gainsight CS4.5Falcon.io5.0
All features (11 features)
Churn Management
Communication Management
Community Management
Content Creation
Feedback Management
Gamification
Live Chat
Reporting/Analytics
Self Services
Video Support
AI Features
Total supportedout of 11 features10/119/117/114/115/114/113/115/11
Full supportNot supported
Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which Customer Engagement Software products lead on features, and where the rest fall short.

Feature-count leaders

Zendesk Support leads with 10 of 11 features supported.

  • Zendesk Support10 / 11
  • Lessonly9 / 11
  • Thought Industries9 / 11
  • ReferralCandy9 / 11
  • Disciple 8 / 11

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

  • Airship8 / 11
  • IVCbox8 / 11
  • Genesys7 / 11
  • LearnUpon7 / 11
  • Influitive7 / 11

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

  • Ivinex CRM1 / 11
  • Acobot2 / 11
  • Emarsys2 / 11
  • Pega Platform3 / 11
  • 3C Logic3 / 11

Related Feature Matrices

CRM Software Feature MatrixMarketing Automation Feature MatrixHelp Desk Software Feature MatrixBusiness Intelligence Feature MatrixAccounting Software Feature Matrix