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Best Customer Engagement Software

Companies that excel in customer engagement no doubt see higher customer lifetime value. One of the best practices to attain this is to have onboard a customer engagement solution. Investing in the best customer engagement software will help businesses deliver brilliant customer engagement that can drive tangible results. Customer engagement platforms will help businesses of any size and type to efficiently handle customer communication, live chat, video support, content management, feedback management, gamification, etc. Check the following list of best customer engagement software to improve your quality of customer engagement.

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Rankings updated: Sep 23, 2026
269 Software

List of the Best Customer Engagement Software with Reviews

  • Liberty Converse

    Liberty Converse is an omnichannel contact centre and customer engagement management solution that allows you to deliver outstanding customer experience (CX) across every customer engagement. Unleash your CX potential. The Liberty Platform is an all-in-one solution that includes all the low-code and contact centre solutions you need to improve the customer experience, fast. Liberty Converse is an omnichannel contact centre ... read more about Liberty Converse

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    Free Trial
    N/A
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    100% in Customer Engagement Software
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  • Liveoak

    Liveoak is a virtual customer engagement and business platform that enables your representatives to connect, engage and complete work with customers in a seamless way. Liveoak seamlessly combines modern conferencing, forms collaboration, e-Signature and efficient data/I.D. capture combined with bank-grade security and a complete System-of-Audit. Our mission is to create an engagement platform that allows large companies to do business ... read more about Liveoak

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    Free Trial
    N/A
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    50% in Customer Engagement Software
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  • Lob

    Lob automates and simplifies direct mail and address verification, giving businesses greater flexibility, visibility, and accuracy of offline communications and data. Lob Direct Mail is the #1 platform for delivering automation, scale, and efficiency for your offline customer communications. Lob takes the traditional, largely manual, process of proofing, printing, and mailing, and turns it into an automated service that integrates ... read more about Lob

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    Free Trial
    N/A
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    100% in Customer Engagement Software
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  • Localz

    Localz fills in the gaps along the customer journey with location-triggered communication workflows, live ETA tracking, two-way customer communications and real-time feedback. Communication workflows specific to your customer's journey. From field service to order management, and all of the real-time customer interactions in between. Our modular platform is designed to fit your unique business needs to create seamless interactions around ... read more about Localz

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    N/A
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    100% in Customer Engagement Software
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  • MoEngage

    MoEngage’s intelligent marketing cloud makes it easy for brands to engage, retain, and grow their users. Create multi-channel lifecycle campaigns and reach users at the right time through email, web and mobile apps. Segment your users, set up campaigns and workflows, measure impact, and optimize – all in one place. Real-time triggers and higher push delivery rates for better conversions. ... read more about MoEngage

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    N/A
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    50% in Customer Engagement Software
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  • Mallcomm

    The Mallcomm platform is being utilised by leading property teams to engage with customers and visitors and enhance their experience of a shopping destination. The app-based B2C platform, which can be white-labelled for clients, has proven to be invaluable for gathering data insights and learning about customers. Tenants and organisations within properties also benefit as they can be enabled to ... read more about Mallcomm

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    N/A
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    100% in Customer Engagement Software
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  • Mapp Cloud

    Mapp Cloud powers data-driven marketing growth, using artificial intelligence to generate actionable insights that let you connect with consumers along their journey with your brand. In doing so, the platform enables marketers to create meaningful moments with their audience, maximize every opportunity, and drive revenue for their business. It's an enterprise-level marketing platform, without the enterprise-level cost.

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    Free Trial
    N/A
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    50% in Customer Engagement Software
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  • CM.com

    Deliver an omni-channel experience with CM.com's Mobile Marketing Cloud solution built specifically for B2C marketers. Centralize real-time and historical customer insights via multiple sources with our built in CDP. Easily create hyper-personalized and automated mobile marketing campaigns with custom segmention and drag-and-drop workflows. Expand your reach using SMS, email, WhatsApp, Facebook, Twitter, Voice, Push notifications, along with other mobile messaging ... read more about CM.com

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Engagement Software
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  • NHANCE NOW

    The operating system for conversational business Deploy Intelligent Bots that automate customer interactions to reduce operational challenges and simplify customer experience. Digital Conversations have fundamentally changed the way we communicate and interact today. Be it asking Alexa to play our favourite song or ordering pizza over Facebook Messenger or getting styled with real time advice over interactive conversational apps, the ... read more about NHANCE NOW

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    14 Days
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    50% in Customer Engagement Software
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  • Newired

    With Newired you can deliver your training and ensure user engagement remotely with step-by-step guidance available any time. Newired guidance is non-intrusive and will not require extra efforts from your users: they will be guided through your application at their own pace and remotely. In addition, you can make sure users will have guidance available in several languages, according to ... read more about Newired

    Entry Level Price
    $206 Per Month
    Free Trial
    N/A
    Pricing Type
    Usage Based
    25% in Customer Engagement Software
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  • NexJ CRM

    Each of our 6 industry-specific products are tailored to your specific vertical to help you meet your business objectives. CRM for Wealth Management - helps advisors grow assets under management by forging deep client relationships. CRM for Private Banking - helps Relationship Managers grow assets under management by solidifying client relationships. CRM for Commercial Banking - helps bankers drive upsell ... read more about NexJ CRM

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    N/A
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    25% in Customer Engagement Software
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  • nixi1

    nixi1 is an instant messaging communication management software that boost customer service productivity and the quality of assistance. With a strong IA component, it enhances all sort of operations regarding customer service, customer experience, tech support, help desk or user assistance. This multichannel chat manager helps CS teams by cutting off response times in more than 50% while improving all ... read more about nixi1

    Entry Level Price
    $59.74 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Customer Engagement Software
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  • Notificare

    Notificare is a leading powerful Customer Engagement Platform that helps brands to (re)engage their audience, shed light on customer behavior, and increase conversions. One single tool, with channels App Push, Web Push, Email, SMS, and Mobile Wallet., to deliver the most engaging messages and interactions. Founded in 2012, Headquartered in Rotterdam, Netherlands. Notificare is ISO/IEC 27001:2013 certified. Every superhero needs ... read more about Notificare

    Entry Level Price
    $29 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Customer Engagement Software
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  • Nudgify

    Nudgify increases your website's sales and sign-ups automatically, with powerful notifications (called "Nudges"). Nudges display live data to create effects such as Social Proof and FOMO. Your visitors see your recent sales and your most popular products. Adding real-world context to your store helps you to build trust and engage your visitors. You can choose from a Library of Nudges ... read more about Nudgify

    Entry Level Price
    $0.99 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    100% in Customer Engagement Software
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  • OPINATOR

    Innology Ventures is a software business formed in 2011 in Spain that publishes a software suite called OPINATOR. OPINATOR includes training via live online, and in person sessions. The OPINATOR product is SaaS software. OPINATOR includes business hours support. OPINATOR is customer engagement software, and includes features such as email distribution, interactive content, Multi-Channel communications, On-Demand communications, personalization, template management, ... read more about OPINATOR

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    N/A
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    50% in Customer Engagement Software
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  • Optimove

    Optimove is the leading Relationship Marketing Hub, empowering CRM Marketers to create and manage large-scale, customer-led journeys. Optimove autonomously surfaces valuable customer engagement opportunities, orchestrates self-optimizing customer journeys, and accurately measures the incremental impact of all marketing interactions. With Optimove leading brands such as Staples, JD Sports, Dollar Shave Club, GVC, Family Dollar and Penn National maximize customer loyalty, retention, ... read more about Optimove

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    Free Trial
    N/A
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    20% in Customer Engagement Software
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  • Octane AI

    Octane AI powers branded, customizable quizzes for Shopify that collect contact information and dynamically lead customers to a recommended set of products or content (recommend one product, a selection or a personalized bundle). All data (answers, revenue, opt-ins) is tracked and can be synced with Shopify, SMS, Facebook Messenger, Facebook ads, Klaviyo & more.

    Entry Level Price
    $50 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    34% in Customer Engagement Software
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  • OfferCraft

    CUSTOMER & EMPLOYEE ENGAGEMENT PLATFORM OfferCraft partners with you to create a wide range of captivating experiences from digital incentive books to games to interactive dashboards. These tools let you better communicate with your customers. Creating engaging opportunities with the OfferCraft platform allows you to interact with your customers, learn from their behaviors, and market to them more effectively and ... read more about OfferCraft

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    50% in Customer Engagement Software
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  • Overtok

    Superpower the user-experience, increase satisfaction and retention, create new revenue stream by turning each lead, call or engagement into a powerful opportunity. Creating an entirely new user experience - turning each lead, call or engagement into a powerful opportunity that starts before continues on the call, and maximizes the follow-up. The NEW overlay of any dialer on any site - ... read more about Overtok

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    100% in Customer Engagement Software
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  • Plaetos

    Plaetos Big questions need to be discussed, not answered. Identify issues and explore solutions with Plaetos virtual roundtables for insightful discussions. At scale. Your tribe, your insights Plaetos is a safe, moderated virtual forum for your people to contribute their knowledge, feelings and ideas. Scale your leadership with employees, suppliers, key customers, shareholders, citizens, communities or students. sightful discussion by ... read more about Plaetos

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    33% in Customer Engagement Software
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  • ProveSource

    Increase your conversions with social proof. 18,000 websites use ProveSource to increase trust, credibility, conversions and sales using social proof. Launch smart, attractive and converting social proof notifications on your website or online store. Have you ever been even more excited to try a new restaurant because you see it’s busy and popular? Well, same goes for your website. It’s ... read more about ProveSource

    Entry Level Price
    $18 Per Month
    Free Trial
    More than 30 days
    Pricing Type
    Flat Rate
    100% in Customer Engagement Software
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  • ClientPoint

    Our enterprise platform helps you easily manage business relationship workspaces for each of your prospects, customers and partners, where you can schedule, meet and share materials all in one place. Propose & close deals faster, serve & grow clients better, and transform your most valuable business relationships. From the moment of first contact you and your prospect come together to ... read more about ClientPoint

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    100% in Customer Engagement Software
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  • Picnic

    Picnic™ Customer Engagement Hub is a comprehensive gamified engagement platform built by award-winning business experts and game designers. An all-in-one Software-as-a-Service (SaaS) cloud platform, Picnic™ makes it possible to quickly and cost-effectively create online/digital applications and websites that solve business problems such as community loyalty, engagement, insights and user activation for companies and brands. Solutions made possible using Picnic’s™ one-stop-shop ... read more about Picnic

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    100% in Customer Engagement Software
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  • PipeOne

    PipeOne helps you elevate your customer experience from marketing to the after sales via mobile messages by bringing a unified picture of your customers profiles with their preferences and history timelines with your company. Make customer service friendly by giving your customers an easy way to communicate with your business via any mobile messaging app, while you create detailed profiles ... read more about PipeOne

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Customer Engagement Software
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  • Portier

    The most engaging guest experience platform for hotels in the modern era of travel. Portier’s partnership with TripAdvisor facilitates seamless reviews collection with our partner hotels. With Portier’s Quick Review features, a majority of hotel partners now drive around 40% of their public TripAdvisor reviews directly from the Portier Platform, leading to more reviews and a significantly increased likelihood of ... read more about Portier

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    100% in Customer Engagement Software
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  • Prointeract

    ProInteract is a uniquely go-to Customer Engagement & Sales Enablement platform for data & insights driven Customer Journeys using its comprehensive features to help your field sales reps interactively engage your customers that can be tracked with insightful analytics.. AI-enabled, Next-Generation Sales Enablement Platform with many innovations and new features geared to meet sales teams productivity & creativity challenges in ... read more about Prointeract

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    100% in Customer Engagement Software
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  • Promoboxx

    Promoboxx is a software platform with services for brands to engage their independent retailers with brand-compliant digital marketing, driving better business outcomes by reaching the right consumers via the trusted channel of brands local retailers. With Promoboxx, channel managers and brand marketers can easily organize and engage their retailer networks; build, manage, and optionally fund organic and paid digital campaigns ... read more about Promoboxx

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    100% in Customer Engagement Software
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  • PropFuel

    PropFuel is a SaaS platform helping associations turn their broadcast communications into conversations. These conversations capture the Voice of the Member, identify individual needs and streamline one-on-one engagement.

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  • Pushwoosh

    Pushwoosh is the mobile-driven customer engagement platform trusted by over 80,000 businesses worldwide. Pushwoosh empowers businesses to seamlessly engage with customers and app users across multiple channels—including mobile and web push notifications, in-app messaging, email, WhatsApp, and SMS. Key capabilities: - Unified platform for managing omnichannel automated campaigns - Intelligent user segmentation based on attributes, behavior, location, and RFM analysis ... read more about Pushwoosh

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    100% in Customer Engagement Software
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  • PxidaCX

    PxidaCX is a new customer engagement tool featuring behavioral analytics technology and analytics used by global brands, now packaged for use by smaller businesses and organizations. It provides truly actionable insight to improve customer satisfaction and grow your business quickly. Build your surveys quickly and easily by adapting our template customer satisfaction surveys and deploy them without any expert knowledge. ... read more about PxidaCX

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    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Engagement Software
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  • Qonvo

    Qonvo keeps small businesses connected with their customers via Business-Class SMS Text Messaging and Web Chat. Book appointments, make sales, and launch outbound marketing campaigns - it' as easy as texting friends and family. Start your 14-day free trial today and see your business thrive.

    Entry Level Price
    $49 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Customer Engagement Software
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  • QB Salespulse

    Gain a toolset for effectively managing sales and coaching employees toward better results. We uncover patterns across your sales team to ensure these key goals are being met. Engage your customers during the sales process with automated feedback. Unlock your customers’ true perceptions to refine your sales strategy and ensure success by exceeding their expectations. Uncover a deeper level of ... read more about QB Salespulse

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    Free
    100% in Customer Engagement Software
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  • SaySimple

    Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers. When customers reach out to you, they use many different channels - now all of these connections can be accessed from a single platform. The plug-and-play dashboard receives all customer communications via WhatsApp, Livechat, email and more. ... read more about SaySimple

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    50% in Customer Engagement Software
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  • SelfCommunity

    It’s time to have your own Social Network. Increase users engagement, reinforce brand awareness, improve customer feedback and retention with SelfCommunity SaaS platform. Create your Social Community within your own website and through a dedicated App. Your Social. Be the owner of your Social Network strategy, content and data with a Platform fully customizable to your needs. Your Users. Build ... read more about SelfCommunity

    Entry Level Price
    $968.77 Per Month
    Free Trial
    N/A
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    50% in Customer Engagement Software
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  • Serendipify.Me

    Serendipify.Me is an acquisition, activation, engagement and retention solution for academic, commercial and non-profit organizations. Our customizable matching algorithms help your users to find actionable connections within multiple, ad-hoc groups defined by your organization. These strong connections can lead to meaningful collaborations and profitable long term partnerships.

    Entry Level Price
    Free version
    Free Trial
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    Pricing Type
    Free
    100% in Customer Engagement Software
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Frequently Asked Questions

Who Can Use Customer Engagement Software?

Customer engagement platforms are versatile and multi-faceted tools implemented and used by businesses of all types and sizes, including startups. Every business operating in different domains needs to connect with potential target customers to escalate sales. 

The various industries reaping customer engagement management software benefits include the manufacturing sector, product designing or development firms, and enterprises offering digital marketing, web designing, etc. In addition to these, the IT and software companies and those involved in the hospitality industry, banking, financial institutions, healthcare sector, etc., can use this unique software solution.

What is the Best Customer Engagement Software?

The best customer engagement software is an exceptional tool that offers a personalized experience to all customers and connects with them with much ease. It empowers customers with direct relationships and real-time communications  Also, in the current scenario, most teams are working remotely, and these premier tools provide complete support to remote teams to help customers from anywhere. Furthermore, the software can seamlessly integrate with many other wide-ranging tools. 

Some of the top customer engagement solutions listed by Goodfirms include Salesforce Service Cloud, Zoho CRM, Zendesk Support, Sprout Social, Hootsuite, Pipedrive, EngageBay, and many more.

How Do Customer Engagement Tools Improve Customer Experience?

Customer experience is the apex or focal point of the customer engagement process. Whether you are chatting through social media platforms, emails, phone calls, or doing a live interaction, the ultimate goal of using customer engagement software is to provide seamless communication to customers. 

The software provides almost an exclusive facility to customers where the organization can be actively involved in intelligent, thoughtful recommendations, an exciting and attractive discount offer, relevant marketing, etc. The customers can also contact the technical support team from their preferred channels. 

The software helps companies to earn loyal customers by creating unique customer journeys. It automates repetitive tasks of engaging both potential and existing customers consistently.

How is Customer Engagement Software Different From CRM Tools?

Customer engagement management software and customer relationship management software may seem to be like terms, but both these tools are dissimilar in their approach. 

The customer engagement software is a data-driven tool that helps organizations to understand customer buying behavior, track purchase history, and chalk out effective strategies to excel customer journey. It aims to provide a personalized touchpoint experience to enhance customer engagement. 

The customer relationship management software, on the other hand, is an advanced tool that helps you seamlessly collect customer data to drive more sales and boost customer support. The CRM tools had emerged much before CES tools to keep track of the target audiences. 

Customer engagement center software focuses on enhancing marketing campaigns through product recommendations, push notifications, etc. CRM software, on the contrary, focuses on improving sales and centrally records all the transactions in the database. 

Customer engagement solutions help to increase ROI and customer loyalty, thereby decreasing the churn rate, and lowering acquisition costs. CRM systems efficiently manage sales pipelines and amplify customer satisfaction levels. 

Also, one of the main differences between the two software tools is that while customer engagement is an enterprise platform, CRM is a departmental solution.

What is the Cost of Customer Engagement Software?

The cost of customer engagement tools varies based on the functional features, deployment model, and so on. Startups and small businesses looking for free customer engagement software, or large organizations looking for advanced customer engagement solutions can explore  Goodfirms list of best customer engagement software showcasing an extensive range of solutions such as Zoho CRM, Hootsuite, Pipedrive, monday.com, Zoho Desk, EngageBay, SoGoSurvey, and many more. 

The list also contains reasonably-priced CES tools and, more importantly, the free and open-source customer engagement software that enables you to customize your tool features with ease.

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FeatureZendesk Support4.5Lessonly5.0Genesys4.5ContactPigeon5.0Salesforce Service Cloud4.5Qualtrics4.5Gainsight CS4.5Falcon.io5.0
All features (11 features)
Churn Management
Communication Management
Community Management
Content Creation
Feedback Management
Gamification
Live Chat
Reporting/Analytics
Self Services
Video Support
AI Features
Total supportedout of 11 features10/119/117/114/115/114/113/115/11
Full supportNot supported
Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which Customer Engagement Software products lead on features, and where the rest fall short.

Feature-count leaders

Zendesk Support leads with 10 of 11 features supported.

  • Zendesk Support10 / 11
  • Lessonly9 / 11
  • Thought Industries9 / 11
  • ReferralCandy9 / 11
  • Disciple 8 / 11

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

  • Airship8 / 11
  • IVCbox8 / 11
  • Genesys7 / 11
  • LearnUpon7 / 11
  • Influitive7 / 11

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

  • Ivinex CRM1 / 11
  • Acobot2 / 11
  • Emarsys2 / 11
  • Pega Platform3 / 11
  • 3C Logic3 / 11

Related Feature Matrices

CRM Software Feature MatrixMarketing Automation Feature MatrixHelp Desk Software Feature MatrixBusiness Intelligence Feature MatrixAccounting Software Feature Matrix