Deployment
Best for
Overview
Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,800+ other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy to set up, use and adapt. A “visionary” in Gartner’s Contact Center as a Service Magic Quadrant.
At a glance
Industries served, licensing and the support Talkdesk provides.
Review analytics
What users say
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“Talkdesk works very well for our company's call center”
“Would not recommend...”
It drops calls constantly, it connects to salesforce 1/2 the time and relates to the right case 1/4 of the time. Most of the time it causes me more work as I have to go in, find the call and try to relate it to the case I need it related to. Over all causes more work than its worth.
Capabilities
The full feature set, grouped by module.
Plans
Works with
Talkdesk connects with the tools your team already uses.
Media
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