Pipedrive

4.4 (29 Reviews)|Write a Review|Claimed profile
United States HQFounded 2010

Deployment

Best for

SmallMediumLarge

Overview

About Pipedrive

Pipedrive CRM solution is designed for small to large enterprises. This advanced customer relationship management software has a user-friendly interface covering all CRM capabilities like lead management, sales force automation, marketing automation, etc. Users can get a complete overview of the CRM strategies with various reports like performance reports, revenue reports, and conversion reports. Visual sales pipeline and customizable pipeline are their sales-related features.

The software follows strong security measures such as two-factor authentication, SOC-2 compliance, AES-256 encryption, permission-based access, etc. Another notable feature of Pipedrive is the e-signature facility that helps users to centralize the documentation process and securely access it from anywhere Pipedrive CRM software is compatible with all android and iOS devices. The software is cost-effective, and users can subscribe either monthly or yearly. The software offers a free trial.

At a glance

Software information

Industries served, licensing and the support Pipedrive provides.

Industries

  • Accounting
  • Logistics-supply-chain
  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Email
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
Languages (1)
English

Review analytics

What customers report

4.4
Based on 29 verified reviews

What users like the most

  • Pipedrive is a powerful CRM tool known for its user-friendly, visual interface that simplifies managing sales pipelines. One of its standout features is the ability to customize pipelines, allowing businesses to tailor the software to their specific sales processes. Automation capabilities further enhance productivity, as tasks like follow-up reminders and lead assignment can be automated. Pipedrive also integrates seamlessly with popular tools like Gmail, Google Calendar, etc.,.
  • User-friendly and visually appealing interface. Highly customizable pipelines and workflows. Strong automation features for follow-ups and task management. Seamless integrations with third-party tools. Affordable pricing for small to mid-sized businesses.

What users like the least

  • While Pipedrive has many strengths, it does come with a few limitations. One of the main drawbacks is its limited advanced reporting capabilities, which may not be sufficient for larger businesses that require more in-depth analytics. Additionally, Pipedrive does not offer a free plan, which can be a disadvantage for startups or smaller businesses working with tight budgets.
  • User-friendly and visually appealing interface. Highly customizable pipelines and workflows. Strong automation features for follow-ups and task management. Seamless integrations with third-party tools. Affordable pricing for small to mid-sized businesses.

What users say

Review Analytics of Pipedrive

Every review is verified through Goodfirms before it's published.

4.329 Verified Reviews
Ease of use (6 reviews)4.6
Features & functionality (6 reviews)4.5
Customer support (6 reviews)4.0
Value for money (4 reviews)4.7
Integrations (4 reviews)4.5
Review Summary
Summarized from 29 verified reviews · Updated September 2026
Pipedrive is praised for its intuitive, visual interface and ease of use, making it particularly appealing to sales teams and small-to-mid-sized businesses. Users consistently highlight its streamlined pipeline management, automation features, and integrations as core strengths. However, reviewers note limitations in customization options and advanced reporting capabilities for larger organizations, and some mention pricing concerns relative to feature availability. The platform represents a straightforward, affordable CRM solution that prioritizes usability over complexity.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Pipedrive
Sort ByWrite a Review

What reviewers mention most

Genevieve Lang, Design / Operations at Shrine DevelopmentVerified Review
Posted on Jan 1, 2019

“Great! Love it.”

Overall rating5.0

Pros: Greatest pro is the daily reports and never losing a single client. Also very easy to look at.

Cons: No way to see how many contacts added daily.

Jeroen Lettinck, Senior Technical Officer at Alcadis IP SolutionsVerified Review
Posted on Jan 1, 2019

“Extremely positive response!”

Overall rating5.0

Pros: Visible sales pipeline, customized fields and integration with a lot of tools.

Cons: We feel that it becomes a bit hazy way for each member to track its purpose.

R RecrutVerified Review
Posted on Dec 31, 2018

“Overall Experience: Good”

Overall rating4.0

Pros: Usability

Cons: Not so many customization options.

Matt LewisVerified Review
Posted on Dec 31, 2018

“Good for small businesses”

Overall rating4.0

Pros: Cheap, simple and easy to learn.

Cons: The simplicity is sometimes to its detriment - they charge for a lot of extra functionality.

Overall Experience: Good for small businesses with limited CRM functionality required.

Аntоn S., Product Owner at ICOadmin.inVerified Review
Posted on Dec 26, 2018

“Best CRM Software”

Overall rating5.0

Pros: Really great software and user-friendly.

Cons: Not found anything so far.

Overall Experience:  I think it's the best CRM software.

Stanislav Verstiuk, CEO at Verstiuk ProductionVerified Review
Posted on Dec 24, 2018

“Positive Feedback from Verstiuk”

Overall rating4.0

This software does an exceptional job focusing on their core value proposition, which is helping us manage sales opportunities and pipelines more effectively. They provide a platform that is very well done to do so. It is intuitive, user-friendly and lets you focus visually on tracking and managing sales opportunities through every stage of the journey.

MarinaVerified Review
Posted on Dec 20, 2018

“For the salespeople, by the salespeople!”

Overall rating4.0

It operates in a very simple way: salespeople can add their business opportunities at the beginning of the tunnel and then evolve them according to the different stages of sales (first appointment, needs assessment, presentation, signature).

Overall Experience: Pipedrive brings you as much a prospecting method as functionality to work more efficiently

Paul Kravec, Chief Executive Officer & Founder at DeluxcodeVerified Review
Posted on Dec 19, 2018

“Average performance!”

Overall rating3.0

Pipedrive CRM does a creditable job of delivering an easy-to-use interface along with a feature set that's deep enough for most small to midsized business (SMB) scenarios. While it's not aimed at larger organizations, so it does represent a solid solution for small to midsized businesses looking to implement basic CRM capabilities in a no-frills package.

    Dmitry Kivenko, Manager at DPROMOVerified Review
    Posted on Dec 17, 2018

    “Greatest CRM I used”

    Overall rating5.0

    Pros:- Fast, easy to use, not bloated

    Cons:- Don't know

    Capabilities

    Pipedrive features

    The full feature set, grouped by module.

    CRM Software

    • Calendar & Task
    • Contact Management
    • Collaboration Tools
    • Custom Dashboard
    • Email Integration
    • File Management
    • Forecasting & Analytics
    • Lead Management
    • Mobile Access
    • Pipeline Management
    • Reporting
    • Sales Automation
    • Security
    • Workflow Automation

    Lead Management Software

    • Campaign Management
    • Contact Management
    • Email Integration
    • Lead Capture
    • Lead Distribution
    • Lead Nurturing
    • Lead Scoring
    • Lead Segmentation
    • Pipeline Management
    • Reporting & Analytics
    • Sales Tracking
    • Source Tracking

    Lead Generation Software

    • Contact Database
    • Data Import/Export
    • Landing Page Builder
    • Lead Capture
    • Lead Database Integration
    • Lead Nurturing
    • Lead Scoring
    • Lead Segmentation
    • Lead Verification/Validation
    • Pipeline Management
    • Prospecting Tools
    • Reporting & Analytics

    Real Estate CRM Software

    • Client Manager
    • Lead Generator
    • Campaign Management
    • Contact Management
    • Interaction Tracking
    • Reports & Analytics

    Healthcare CRM Software

    • Alerts/Notifications
    • Appointments
    • Campaign Management
    • Medical History
    • Patient Communications
    • Patient Management
    • Reports

    Marketing Automation Software

    • Campaign Management
    • Email Marketing
    • Landing Pages
    • Lead Management
    • Sales Intelligence
    • Search Marketing
    • Segmentation and Targeting
    • Social Marketing

    Plans

    Pipedrive pricing

    Price Type
    Month
    Free Version
    No
    Payment Frequency
    Monthly Payment, Annual Subscription
    Preferred Currency
    USD ($)
    Free Trial
    14 Days
    Standard$12 / month

    Works with

    Integrations

    Pipedrive connects with the tools your team already uses.

    Media

    Screenshots & video