
Ovellan
Overview
About Ovellan
Ovellan is an AI customer service agent and website chatbot for webshops, local businesses, and service providers. It answers customer questions 24/7 using information from your website, documents, help center, and knowledge base.
Businesses can use Ovellan to automate repetitive customer support, capture and qualify leads, book appointments, and help visitors with product, service, order, and support questions. Because answers are based on your own business content, customers receive relevant and consistent information instead of generic scripted replies.
Ovellan can remember useful details from earlier conversations, such as a customer’s name, preferences, previous questions, orders, and support history. This gives returning visitors more personal support without making them repeat the same information.
Ovellan is built for companies that want faster customer service, better lead handling, and less repetitive work while keeping conversations helpful and natural.
At a glance
Software information
Industries served, licensing and the support Ovellan provides.
Industries
- Computer-software
Licensing
- Proprietary
- Monthly Payment
- Annual Subscription
- Quote Based
- Free trial
Support
- Live Chat
- Phone
- Support daysMondayTuesdayWednesdayThursdayFridaySupport time09:00 to 19:00 (ECT)
Capabilities
Ovellan features
The full feature set, grouped by module.
AI Automation Tools
- AI-Driven Decision Making
- Low-Code / No-Code Interface
- Natural Language Processing
- Workflow Automation Builder
- Error Handling & Retry Mechanisms
- Third-Party Integrations
- Human-in-the-Loop Controls
- API & Webhook Support
- Security & Data Encryption
Artificial Intelligence Software
- Chatbot
- Decision Making
- Natural Language Processing
- Multi-Language
- AI Features
- Workflow Automation
- Virtual Assistant
Customer Service Software
- Live Chat
- Help Desk
- Escalation
- Alerts/Notifications
- Appointment Management
- Feedback Management
- Knowledge Base
- Social Media Integration
- Self-Service Portal
- AI Features
Sales Force Automation Software
- AI Features
- Performance Metrics
- Lead Management
- Campaign Management
- Channel Management
- Email Marketing
E-Commerce Software
- AI Features
- Multi-Channel Management
- Mobile Access
- Email Marketing
- Data Security
- Reporting & Analytics
Forms Automation Software
- Payment Processing
- AI Features
- Task Management
- Reporting & Analytics
- Forms Automation
Lead Generation Software
- AI Features
- Lead Scoring
- Lead Capture
- Data Import/Export
- Contact Database
- Lead Verification/Validation
- Reporting & Analytics
Plans
Ovellan pricing
- 7-day free trial
- Standard Claude Haiku 4.5
- 8 theme presets + custom colours
- AI chatbot Claude
- Automatic website indexing
- Hybrid search semantic + keyword
- Multilingual replies
- Anti-hallucination honest no answer
- Strict rules guardrails
- Human-only mode no AI And AI-Only mode
- AI actions & toolsi
- 8 tone presets + custom brand voice
- Human-like response pace
- Max messages per conversation
- Live usage & cost readout
- Source citations in replies
- Long-term visitor memory
- Smart Claude Sonnet 5
- Adjustable creativity
- Answer self-check verifies against sources
- White-label remove Powered by
- WhatsApp Business Cloud API
- Auto-escalation on frustration
- Shared inbox help desk
- Flow builder advanced API AI nodes logic branching
- AB testing
- Lead scoring
- Custom scoring rules
- Buy in chat cart checkout
- Calendar booking
- Premium Claude Opus 4.8 Fable 5
- Custom widget domain
- Priority support
- Dedicated onboarding & migration
- Custom quote
Works with
Integrations
Ovellan connects with the tools your team already uses.
Media
Screenshots & video
