Microsoft 365

3.8 (34 Reviews)|Write a Review|Claimed profile
United States HQFounded 2010

Deployment

Web-basediPhone/iPadAndroidWindowsMac

Best for

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Overview

About Microsoft 365

It's the tools you need. Be more creative and achieve what matters with Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, Microsoft Teams, Yammer, and more. With a Microsoft 365 subscription, you get the latest Office apps—both the desktop and the online versions—and updates when they happen. OneDrive makes the work you do available to you from anywhere—and to others when you collaborate or share.

At a glance

Software information

Industries served, licensing and the support Microsoft 365 provides.

Industries

  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • One-Time Payment
  • Free trial

Support

  • Email
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Case Studies
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

3.8
Based on 34 verified reviews
Ease of use4.4
Features & functionality4.5
Customer support4.2
Value for money4.2
Integrations4.5

What users like the most

  • It enables practical collaborative working thanks to OneDrive, SharePoint, and Teams
  • Software user interface is accessible and easy to use, allowing even those with minimal expertise to make the most of the tools available.
  • Mobile apps enable effective and flexible working on the go.

What users like the least

  • As a Mac user, some Office products are missing a small number of features that are available on Windows.
  • Not everyone needs a subscription
  • Customized systems and compatibility issues

What users say

Review Analytics of Microsoft 365

Every review is verified through Goodfirms before it's published.

3.734 Verified Reviews
Ease of use4.3
Features & functionality4.0
Customer support3.8
Value for money (33 reviews)4.2
Integrations (33 reviews)4.2
Review Summary
Summarized from 34 verified reviews · Updated September 2026
Microsoft 365 is valued for enabling remote collaboration and providing comprehensive office tools in a single subscription. Users praise its ease of use, cloud accessibility, security features, and seamless integration across devices. Common drawbacks include internet dependency for cloud functionality, occasional email reliability issues, compatibility challenges with older systems, and inconsistent customer support responsiveness. Some users note that advanced features lack intuitiveness and that many included tools go underutilized.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Microsoft 365
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What reviewers mention most

Steven Walker, CEO at SpylixVerified Review
Posted on May 10, 2022

“Microsoft 365 has helped us collaborate easily with a remote team”

Overall rating4.0
Ease of use5.0
Features & functionality4.0
Customer support4.0
Value for money3.0
Integrations4.0

We Spylix use Microsoft 365. It allows staff to access emails and documents remotely. With the help of it, employees can collaborate from any location. It facilitates sharing, co-authoring & updating files from diverse locations simultaneously. This is great for businesses that want to let their employees work from home. It is on an internet Cloud-based system, so if a user doesn’t have proper internet or experiences frequent downtime, they may struggle. The other biggest drawback is its compatibility with the old devices. The new devices in software can easily support it, but the older ones face many problems.

Shoaib Mughal, Founder at MarketixVerified Review
Posted on May 10, 2022

“Office 365 is a must-have work-from-home solution that makes work more efficient”

Overall rating4.0
Ease of use4.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations5.0

We Marketix love the 'share to teams' feature in Microsoft 365 Outlook, especially when we have employees traveling or working from home and accessing various channels and chats. It makes work life much more efficient and allows you to keep pace or catch up on all conversations you might have missed.

Evan McCarthy, President and CEO at Sporting SmilesVerified Review
Posted on May 10, 2022

“The offering to beat for collaboration in the market for business users”

Overall rating4.0
Ease of use5.0
Features & functionality5.0
Customer support3.0
Value for money5.0
Integrations4.0

We Sporting Smiles as a company was delighted to see that Microsoft 365 offers a single license fee of a once-off payment. This provides overall shelter to our various departments, some of which only needed access to a few programs in the past. It is a much more affordable option and gives us complete unity for collaboration on various projects and campaigns, at home or back at the office.

John Lagoudakis, Founder/CEO at Web AgentsVerified Review
Posted on May 10, 2022

“One can easily share and manage their office documents the cloud across organization”

Overall rating3.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
Value for money2.0
Integrations4.0

We Web Agents have been using Microsoft 365 for a long. It is relatively user-friendly. The only issue we have had is trying to set up email accounts, especially if one user has multiple email addresses. It has excellent features and is a high-quality office product. All your word processing, spreadsheet, presentation, and email software needs are met by this product. There is nothing better on the market. We've never had to contact Customer Support for one-on-one advice. Any issues have been able to be resolved by their online help articles. This is a testament to the quality of their product and their proactive online support. There is a lot of support for Microsoft 365 to integrate with other platforms.

James Chapman, Director at BELLAbathroomsVerified Review
Posted on May 9, 2022

“Great collaboration & Productivity tool which can do almost anything one can think of.”

Overall rating4.0
Ease of use5.0
Features & functionality4.0
Customer support4.0
Value for money5.0
Integrations5.0

We BELLAbathrooms use Microsoft 365. It provides cloud storage for your business data, allowing you to access them from any location and at any time. It can foster collaboration at an organizational level. It allows multiple users to edit documents simultaneously from different locations. This makes working on projects together much simpler and more accessible.

Hannah Dworkin, Leader & Recruiter at USScrapYardVerified Review
Posted on May 9, 2022

“Microsoft 365 Helps Our Business Stay Organized and Get More Work Done”

Overall rating4.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money4.0
Integrations5.0

We USScrapYard use Microsoft 365. It's simple to use and has all the options you'd want. Files and programs linked to my Office job are conveniently organized in one place. Since starting my employment in 2018, I've been using it. To use it, you don't have to be an expert to grasp it to use it. Microsoft 365 has been my first choice if I need to create a word document but also need to work on an Excel sheet. It was installed on my phone as well. It's all good except that I can't publish depending on a few features on my phone, and those features need a computer to run.

Anthony Martin, Founder and CEO at Choice MutualVerified Review
Posted on May 9, 2022

“Microsoft 365 enables businesses to get a lot of valuable tools in one.”

Overall rating4.0
Ease of use4.0
Features & functionality4.0
Customer support5.0
Value for money4.0
Integrations5.0

We Choice Mutual have been using Microsoft 365 for years – before starting my business–because most people and businesses have used it in their professional lives. Those updated features are great, but sometimes a company can temporarily suffer as their employees get used to those changes. However, using Microsoft 365 means knowing which apps and services are most essential to you because, half the time, most aren't fully utilized or necessary. However, it can also impede your business’ productivity. For example, if you want to schedule a meeting reminder, Outlook makes it quick and easy. You can also be mindful of your budget when selecting your plan and upgrading as needed. 5This saves you money when you’re just starting your business and don’t need certain apps and services.

Josh Snead, CEO at Rainwalk Pet InsuranceVerified Review
Posted on May 9, 2022

“Great offerings by the software but one needs to get used to it”

Overall rating3.0
Ease of use4.0
Features & functionality3.0
Customer support2.0
Value for money4.0
Integrations3.0

We Rainwalk Pet Insurance have been using Microsoft 365. In the context of a workplace, is that almost everyone has a basic level of competency with the software it offers. While I still find programs like Word and Excel somewhat unintuitive, their essential functions are easy to access and use. However, any deeper functionality tends not to be very user-friendly. I’ve also had less than stellar experiences with their customer support (unresponsive and unhelpful).

Maria McDowell, Founder at EasySearchPeopleVerified Review
Posted on May 9, 2022

“Microsoft 365 fosters collaboration between our team members in project execution”

Overall rating4.0
Ease of use3.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0

My company EasySearchPeople has been using Microsoft 365 for four years. As a company with 90% remote workers, one of the advantages of Microsoft 365 is that it allows remote employees access to their emails and documents. One of the downsides to Microsoft 365 is its internet reliability. As a cloud-based system, Microsoft 365 doesn’t function without an internet connection on mobile devices. With most employees working remotely and mainly from their mobile devices, any form of internet downtime affects the functioning of Microsoft 365.

Adam Rossi, CEO at TotalShieldVerified Review
Posted on May 5, 2022

“Microsoft 365 is always present Whether you want to connect with family and friends, learn remotely, or collaborate with your team”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0

We TotalShield have been using Microsoft 365. It has been very advantageous for my team during remote work. It is effortless to use with attractive safety features and IT support when necessary. It's cost-effective compared to its competitors, and I have never had a bad experience with its software system in the six years of using Microsoft 365.

Capabilities

Microsoft 365 features

The full feature set, grouped by module.

Collaboration Software

  • Agile & Scrum
  • Brainstorming
  • Calendar Management
  • Contact Management
  • Content Collaboration
  • Document Management
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Workflow Management

Productivity Software

  • Collaboration
  • Database Creation
  • File Sharing
  • Presentation Tools
  • Productivity Tracking
  • Project Management
  • Reports & Analytics
  • Task Management
  • Team Chat
  • Time Tracking

Content Management Software

  • Analytics
  • Content Publishing
  • Document Management
  • Form Builder
  • Media Management
  • Scheduling
  • SEO Management

Plans

Microsoft 365 pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, One-Time Payment
Preferred Currency
USD ($)
Free Trial
30 Days
Standard$9.99 / month

Media

Screenshots & video