Intuit Mailchimp

United States HQFounded 2001

Deployment

Web-basediPhone/iPadAndroidWindowsMac

Best for

SmallMediumLargeFreelancer

Overview

About Intuit Mailchimp

Turn clustomers into customers. Personalize every email for every customer using real-time behavioral data and automated triggers with Intuit Mailchimp, the #1 email marketing and automation platform. It helps businesses of all sizes find their audience, engage their customers, and build their brand. Mailchimp's CRM features allow businesses to get to know their audience and find new ways to market to them. The audience dashboard shows businesses pre-built segments, such as top locations, recent sources of growth, common tags, and even customer lifetime value (CLV).

At a glance

Software information

Industries served, licensing and the support Intuit Mailchimp provides.

Industries

  • Computer-software
  • Gambling-casinos
  • Information-technology-services
  • Marketing-advertising
  • Market-research
  • Telecommunications

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • Free version

Support

  • Email
  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Case Studies
  • Whitepapers
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

4.3
Based on 176 verified reviews

What users like the most

  • Very slick, reliable and intuitive.
  • Provides me with everything I need for my email system.
  • No prior knowledge about it to be able to use it.

What users like the least

  • Some pretty important features are not yet there like image resizing.
  • Some of the templates look a bit dated, but overall they are of excellent quality.
  • One drawback i have encountered with Mailchimp is its pricing structure, especially when the subscriber list grows.

What users say

Review Analytics of Intuit Mailchimp

Every review is verified through Goodfirms before it's published.

4.3176 Verified Reviews
Ease of use (5 reviews)4.8
Features & functionality (5 reviews)4.8
Customer support (5 reviews)4.8
Value for money (2 reviews)4.5
Integrations (2 reviews)4.5
Review Summary
Summarized from 176 verified reviews · Updated September 2026
Intuit Mailchimp is widely praised for its ease of use and affordability, making it particularly popular with small businesses and beginners. Users consistently highlight the intuitive drag-and-drop editor, template variety, automation features, and strong email deliverability. However, reviewers note limitations as businesses scale, including constraints on advanced segmentation, complex automation workflows, and higher costs with larger subscriber lists. Customer support quality and some UX elements are cited as areas for improvement.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Intuit Mailchimp
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What reviewers mention most

Joseph Liu, Career Change Consultant & Public Speaker at ILUMITYVerified Review
Posted on Dec 24, 2018

“Very Positive compared to other automated platforms”

Overall rating5.0

Pros: Clean interface & UX design.

Cons: None

Overall Experience: Very positive

Steve Kurniawan, Content Specialist & Growth Strategist at Nine Peaks MediaVerified Review
Posted on Dec 24, 2018

“It generates great reports”

Overall rating4.0

Usage Experience: For our email marketing (including monthly newsletter), for our clients, we have implemented various forms of email marketing and drip marketing with Mailchimp

Pros:

• Very easy to install and use with great customer servic

• Versatile editor with decent personalization options

• A lot of templates available for various branding purpose

• Great reports and analytics tools

Cons:

• Limited automation options, if you want to implement complex, automated drip marketing, most likely you’d need to use additional software

• If you have many different email lists, you can’t manage across different lists since each of them is siloed

Overall experience:

The key selling point is its ease of use, which is important for Nine Peaks Media as an agency so we can explain everything easily to our clients. While its interface is quite simple, Mailchimp still offer a lot of versatility and decent overall features.

Hammy Havoc, CEO at Split An AtomVerified Review
Posted on Dec 24, 2018

“Alright experience”

Overall rating3.0

Pros: It's really a Cheap platform for marketing automation platforms and that's the feature we love the most.

Cons: We expect more and thus Lacking an app version of the software disturbs us a lot.

Celine Ladoire, Editor & IT Coordinator at WidgetyVerified Review
Posted on Dec 24, 2018

“It is a good platform for all marketers”

Overall rating4.0

Pros: The best thing is: It's beautiful and easy to create newsletters.

Cons: Horrible to manage mailing lists.

Overall Experience: Good

Parth ParikhVerified Review
Posted on Dec 22, 2018

“My experience with Mailchimp”

Overall rating5.0

Pros:

  • Wide variety of templates
  • Ease of use
  • Affordable pricing

Cons: 

  • Limited customization and flexibility for advanced users
  • Limited email segmentation features
Alisha Chocha , President, Co-Founder at Your Marketing PeopleVerified Review
Posted on Dec 21, 2018

“Mailchimp is a great asset to get email campaigns run quickly”

Overall rating4.0

Pros:

• Free for most beginner users to start an account and send.

• Easy to create emails using their templates and WYSIWYG application - can create emails within minutes.

• Easy to create workflows and start automation

• Works well for small to medium-sized clients.

• Most applications integrate with Mailchimp or vice versa

• Creating and managing contact lists is easy enough

• Implementing forms on your website is basic and can be performed by most users

Cons:

• Automation and dynamic insertion is limited

• Lack of customer service - hard to find support for any issues you run across - Not ideal for enterprise users

• Billing - Had issues in the past with Mailchimp overcharging because of a surge in users.

• Customization is somewhat limited unless you use a developer.

Overall Experience:

• For small to medium-sized businesses , Mailchimp is a great asset to get email campaigns up and running quickly.

• A lot of their functionality comes free to most users and their application is very user-friendly.

• There are easy automation set-ups to create basic email campaigns like a Welcome Series.

Team at Your Marketing People recommends that Mailchimp is definitely go-to ESP when we work with small to mid-sized clients who are looking into running an email marketing campaign.

For enterprise clients, we have to research more ESPs to find the right fit, depending on the necessary functionality and list size.

Elise Telford, Digital and Email Marketing Strategist at FuturetyVerified Review
Posted on Dec 20, 2018

“It allows building beautiful email newsletters”

Overall rating5.0

MailChimp is the perfect ESP for small businesses such as our company Futurety. It's so easy to build beautiful email newsletters, which is our main use case. We are constantly updating our subscribers and lists, and MailChimp's tagging feature makes this very seamless, so we know exactly where each new contact is sourced from. We have also used their landing page builder to run a couple of lead generation campaigns. MailChimp integrates with WordPress, so we can easily add forms to capture email addresses. Plus, the best part? The platform and features are free under 2,000 contacts!

VitaVerified Review
Posted on Dec 20, 2018

“Mailchimp review”

Overall rating5.0

MailChimp is a well suited for small businesses as a way to kick off your Email Marketing Program. For paid plans, MailChimp is acceptable but the free version is lacking in a lot of substance and I would suggest getting started with another email service provider.

Chinmay Chandgude, Co-Founder & Director at Alpha OBSVerified Review
Posted on Dec 19, 2018

“Best marketing Automation Tool”

Overall rating5.0

The free version of Mailchimp is best and easy to integrate. The thing in which it lacks is the support. It is very bad. But in the end it gets my job done, so it is great to use.

Leticia Mendonça, Founder & UI designer at Pengreen DesignVerified Review
Posted on Dec 19, 2018

“Happy customer”

Overall rating5.0

The Mailchimp tool is simple but efficient, easy to integrate to any site. The only thing I expect is that they could improve their UX design.

Overall Experience: Excellent. I've been using them for four years now

Capabilities

Intuit Mailchimp features

The full feature set, grouped by module.

CRM Software

  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • Forecasting & Analytics
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Workflow Automation

Marketing Automation Software

  • A/B Testing
  • Analytics/ROI Tracking
  • Campaign Management
  • Customizable CTAs
  • Email Marketing
  • Google AdWords Visibility
  • Sales Intelligence
  • Search Marketing
  • Segmentation and Targeting
  • Social Marketing

Email Marketing Software

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Subscriber Management

Social Media Marketing Software

  • Boosting
  • Campaign Management
  • Content Curation
  • Engagement
  • Multi-Account Management
  • Social Analytics

Social Media Management Software

  • Brand Tracking
  • Collaboration
  • Customer Engagement
  • Multi-Account Management
  • Social Media Monitoring

Email Management Software

  • Antivirus
  • Multiple Accounts
  • Routing
  • Whitelisting/Blacklisting

Survey Software

  • Analysis Tools
  • Automated Responses
  • Campaign Management
  • Email Marketing
  • Question Library
  • Skip Logic
  • Supports Multimedia
  • Survey Design

Web Analytics Software

  • Dashboard
  • Keyword Tracking
  • Multiple Site Management

E-Commerce Software

  • CRM
  • Email Marketing
  • Mobile Access
  • Reporting & Analytics

Plans

Intuit Mailchimp pricing

Price Type
Year
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Preferred Currency
USD ($)
Standard$25 / month

Works with

Integrations

Intuit Mailchimp connects with the tools your team already uses.

Media

Screenshots & video

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