Deployment
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Overview
Faveo Helpdesk is an advanced customer support and ticketing software built to help businesses manage queries, automate workflows, and deliver exceptional customer experiences. Designed for startups, SMBs, and enterprises alike, Faveo offers cloud-hosted, self-hosted, and open-source editions, ensuring flexibility and control over data.
With its intuitive interface and scalable architecture, Faveo allows teams to handle support tickets, SLA compliance, knowledge base management, and performance reporting in one centralized platform. The addition of Elea AI brings automation to ticket assignment, categorization, and resolution, reducing response times and improving efficiency.
Faveo also provides multi-channel support (email, chat, and integrations), making it easier for businesses to connect with customers. Its customizable workflows, role-based access, and reporting dashboards give organizations full control to align support operations with their business goals.
At a glance
Industries served, licensing and the support Faveo Helpdesk provides.
Review analytics
What users say
Every review is verified through Goodfirms before it's published.
What reviewers mention most
“A complete tool”
“Excellent Help Desk for Business”
“Faveo Helpdesk is the best Ticketing system.”
This system provides Server side and client side features those are meet the all customer requirements. This system is bugs free so functions properly also works continuously. The faveo Team is better supportive and always ready to support any kind of support and 24/7 available
“Good tool with a lot potential”
Overall this is a great product with a lot of possibility's. Some minor bugs now and then but the very fast support team will help you whatever what. Most important thing is the support and service in my opinion and they are great in that! Why not 5 stars? There is still some room for improvements like the small bugs and the translations, but they are really working on that. And with such a lot of functions it is almost impossible to have no bugs after an update.
“CRM integration of ITSM Faveo Service Desk Enterprise edition”
As a Telecommunications Provider our Service desk is the heart of the business, we made the decision to purchase a third party application Faveo to integrate with our own custom built CRM System, Faveo were initial very responsive upon purchasing of their product, and were more than happy to reach an accord for our specific business requirements (code customisation/ SaaS). In the 6 months we have used Faveo, we have modified the application in house, enabling the system to fulfil our technical requirements. Their technical assistance has been very good, they are happy to talk us through with regards to their own product. The down side so far is the modifications of issues noted within the system are not prioritised within the roadmap. Which of course means further development ourselves, even if it would be mutually beneficial for their platform. We are looking forward to launching our ticketing system of which the heart is Faveo, and we wish to continue a strong and mutually beneficial relationship with the Faveo team as I can see us being able to assist each other. Upon successful implementation of our platform I will happily review this ratong, to see how Faveo handle any issues or assistance required post launch.
“Simple & effective customer support”
The team is agile in getting the job done from day one and the integration is really smooth. A powerful tool for peace of mind.
“Fit for ITIL framework”
Good for you that implement ITIL framework. With very helpful support team and open for improvement idea.
“Satisfied with the product and support!”
We tied up with Faveo about a year back. We are happy with our engagement. There were times when we faced some issues but the support team was quick to resolve it. In fact, they also built some custom features for us exclusively. The product is quite stable and user friendly. It's a great alternate to other products which offer the same range of features but are a lot expensive.
“Good tool to use for helpdesk”
Affordable tool to manage tickets and helpdesk with different department.
Capabilities
The full feature set, grouped by module.
Plans
Works with
Faveo Helpdesk connects with the tools your team already uses.
Media
Executive Interview
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Please introduce your product and give a brief about your role within the organization.
Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favorable. Which truly highlights the vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater to the needs of startups, SMEs, and large corporations empowering them with state of art, ticket-based support systems. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client queries diligently is all the difference between retaining or losing a long-lasting relationship. The company is driven by the passion of providing tools for managing consumer queries for strategic insights and helping organizations take those decisive decisions.
Faveo has been integrated with multiple platforms and new features are being added each month.
Faveo can also be customized according to requirement and we do undertake such requests.
Our aspiration is to become the world’s most favored open-source helpdesk application.
My Role:
I am leading the team at Faveo, working very closely with all the team members from product development, to sales to marketing to HR. At the same time, from time to time I do client demos, talk to the customers, to really be in touch at the grass root level and understand the pain point of the customers and continuously keep offering solutions for the same.
What was the objective behind coming up with this software?
Faveo Helpdesk & Service Desk software was mainly designed to help customer-facing teams help resolve tickets in a timely manner with easy-to-use, intuitive software. It can be used for internal use within the organization or for external customers. Coming more from an open-source mindset and world, we have both self-hosted and cloud-based options to install and use Faveo.
How is your software beneficial from a value-addition perspective to the clients compared to other software alternatives available in the market?
Our USP:
What industries do you generally cater to? Which industries in general are highly benefiting by using your software?
Faveo is a very industry-agnostic product and is today being successfully used by Banks, universities, hospitals, corporates, hotels/resorts, and many other industries.
What are the key features of your software that make it stand apart from your competitor products in the market?
Our USP:
What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We offer very personalized customer support, we work very closely with our customers. We have regular calls with customers, to understand their feedback. We assign a dedicated Account Manager to each customer.
Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?
Around 80 to 90% of our customers renew the product each year.
Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?
We have a large knowledge base with a product user manual and FAQ, which is continuously growing and improving. We also make YouTube videos for product usage. While onboarding customers, we give detailed personalized product training to each customer.
What kind of support system do you offer to your clients for catering to their queries and issues?
We ourselves use Faveo Helpdesk to manage all our customer's queries in a systematic manner and provide solutions in a timely manner.
What has been the revenue for your product for 2022?
We have done approx. business of $ 304,883.
Where do you see your product in the next 10 years?
Faveo is getting stronger each month and each year and in the next 10 years we see ourselves doing business for $60,195,330 Our aim is to be the world's most favored open-source helpdesk application
