3CX
Deployment
Best for
Overview
About 3CX
3CX is a 100% channel company and is the developer of a software-based and open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs and boosts company productivity and mobility. 3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. A single interface to answer customer live chat, Facebook messages & SMS.
Call workflows to eliminate time-intensive tasks for agents.
At a glance
Software information
Industries served, licensing and the support 3CX provides.
Industries
- Banking
- Financial-services
- Hospital-health-care
- Information-services
- Information-technology-services
- Retail
Licensing
- Proprietary
- Annual Subscription
Support
- Live Chat
- Phone
- 24x7 Support
Training
- Webinar
- Documentation
Knowledge Base
- Help Guides
- Video
- Blog
- Webinars
- Case Studies
Capabilities
3CX features
The full feature set, grouped by module.
VoIP Software
- Call Parking
- Call Recording
- Call Routing
- Contact Management
- Encryption
- Interactive Voice Response
- Messaging
- SIP Trunking
- Unified Communications
- Voice Quality Enhancement
Call Center Software
- Call Logging
- Call Recording
- Call Scripting
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
Plans
3CX pricing
Media
Screenshots & video
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