DialLink
Deployment
Overview
About DialLink
DialLink is a cloud-based phone system built specifically for SMBs and startups. It combines advanced call handling, AI voice agents, and business messaging into a single, centralized platform, making it easy to manage inbound and outbound communication, improve responsiveness, and consistently project a professional image. DialLink goes beyond the basics. Its built-in AI automates routine interactions, from answering calls and routing inquiries to generating call summaries and suggested message replies.
This helps teams save time, reduce manual effort, and deliver consistent, high-quality customer experiences across channels. Built for today’s flexible workforce, DialLink supports remote, hybrid, and in-office setups with full BYOD compatibility. Whether on a smartphone, desktop, or desk phone, your team stays connected and productive anywhere. With plug-and-play deployment, no IT expertise is required.
At a glance
Software information
Industries served, licensing and the support DialLink provides.
Industries
- Construction
- Consumer-services
- Financial-services
- Individual-family-services
- Information-technology-services
- Insurance
Licensing
- Proprietary
- Monthly Payment
- Annual Subscription
- Free trial
Support
- Live Chat
- Phone
- Support daysMondayTuesdayWednesdayThursdayFridaySupport time09:00 to 17:00 (EST)
Training
- Documentation
Knowledge Base
Capabilities
DialLink features
The full feature set, grouped by module.
VoIP Software
- Call Recording
- Call Routing
- Contact Management
- Encryption
- Interactive Voice Response
- Messaging
- SIP Trunking
- Unified Communications
- Voice Quality Enhancement
- AI Features
Call Center Software
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Queue Management
- Voicemail
- AI Features
Telephony Software
- Contact Management
- IVR/Voice Recognition
- VoIP
- AI Features
Plans
DialLink pricing
- Unlimited calling & messaging (US & Canada)
- Porting of phone numbers from other carriers
- High-definition (HD) voice
- Contact management (contact sharing & syncing)
- Call recording
- Call forwarding
- Voicemail & Voicemail transcription
- Ring groups
- Parallel calls
- Caller ID names (CNAMs)
- Auto-receptionists
- Single-level IVR menus
- AI spam call detection
- Message auto-reply
- Integrations thru Zapier
- Contact enrichment
- Warm transfers
- Multi-level IVR menus
- Group calling
- Call queues
- On-duty status for operators
- Alerts for no on-duty operators
- AI call intelligence (summaries, action items, sentiment analysis, call tagging)
- 5 x AI voice agents
- AI knowledge bases
- AI voice agent integrations
- Salesforce native integration
- MS Teams native integration
- AI-suggested messages
- Open API
- Unlimited AI voice agents
- RCS messaging
- Automated callback
- Service level agreement (SLA)
- HIPAA/BAA compliance (as per request)
- SOC 2 reporting (as per request)
Works with
Integrations
DialLink connects with the tools your team already uses.
Media
Screenshots & video
