ADP Workforce Now

ADP Workforce Now is well suited for small and large organizations. I can manage payroll, employee information, training and onboarding documents, and I-9's all on one platform. I can process a new hire, scan all documents into their profile, assign a pay card, print an employee's W2, and download state and federal 941 forms for an audit. All of this can be done on one platform. ADP's Client Services division is dedicated to helping you! I have called them numerous times and every time they have an answer to my question; basically saving the day! The Workforce Now reporting feature is robust! There are sample reports already created for you to choose from. You can also create a custom report, which is simple to do. Since making the change from our previous payroll provider to ADP Workforce Now, I have been able to save 4 hours per pay period in manual entries. That's 104 hours per year that can be used toward other projects. We are also paperless with our payroll and have reports we can count on! ADP Workforce Now is truly fantastic!

As a long time user of ADP WFN at multiple companies I can say things have gone downhill. For an organization that has one FEIN number that is not "complicated" this could be a great HRIS/payroll/time and attendance/benefits platform for you. I would warn you that you need to from the start know your stuff and to not need customer service. Be very wary of how your set up is done by ADP and TEST TEST TEST yourself. They will get things wrong. ADP's Bridge is awesome for talking to other professionals but if talking to ADP on it ask for proof because ADP moderators will tell you one thing and it will turn out to be wrong information. If you are an organization that is looking to use ADP as a master record database with ADP as your payroll provider under it for multiple FEINs under it. Stay away! They cannot do it. We get glitches all the time, they do not have proper auditing procedures in place to prevent these glitches and don't have a plan in place to stop it. They have just instituted a new security feature that stops us from emailing directly with anyone at ADP we now have to use the ADP WFN portal functionality and in the 3 months the feature was live before they took away emailing, I went 2 months before any service request I put into it was touched and I was badgering and badgering for attention on them. ADP also will nickle and dime you for any direct connect feed you would like to set up to and from ADP to other systems, example: 401k providers, IT MS Active Directory, LMS systems They are always "upgrading/doing system maintenance" over a weekend. This is almost at least once per month. When they start the system maintenance it will be Friday at midnight going into Saturday, so if you have a second shift, supervisors will not be able to approve time cards that weekend. Every time they do it something unrelated will go down afterwards and it will take them all day to fix it. Since the window is on a weekend, that means Monday morning you are coming in to it broken which means payroll Monday is going to be an issue for you and what ever is down is almost always guaranteed to be related to a functionality that prevents you from processing your payroll. They will also deny for a while that the system isn't working right.

My experience with ADP has been pretty good. It is a user friendly system that makes my job a lot easier. I have some small gripes here and there but nothing you can't work through with your rep. I would reccommend overall.

This program is very easy to use and to train new agents or administrators on depending on how you have it configured and what you intend to do with it. We have used this for quite some time now and we are thrilled with the product.