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IVR Software

We are very well aware of the voice that says “press 1 for sales” or “press 2 for accounts” whenever we call a business organization for solving a query or availing a service. IVR (Interactive Voice Response) software is a tool that helps with efficient engagement with customers. It offers automated conversational service to deliver exceptional customer service, ultimately improving the reputation of the business organization. 

What Is IVR Software?

IVR software is also known as an interactive voice response system. It is a tool that connects the telephony system with the computer for interacting with customers using a pre-recorded voice. Mainly it is used by call centers, banking and financial organizations, and other business organizations highly dealing with customers for collecting information and providing prompt services. IVR software can also be used for surveys and polls conducted by many companies for their marketing research activities.

How to Select the Best IVR System?

If you are looking for an IVR system for your business that can help you in minimizing the human involvement and reducing customer wait time at the same time, you are at the right place. Below is the list of the best IVR solutions with detailed information about the features and authentic users’ reviews, that will help you in choosing the best IVR system that suits your business model.

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Rankings updated: Sep 24, 2026
48 Software

List of Best IVR Systems

  • Salesquared

    Salesquared is a sales, marketing & business communication CRM. Our platform offers IVR Services, Android Telemarketing, Bulk sms & Voice campaigns, Email marketing, Drip Marketing & Sales CRM. Our cloud-based solutions are robust, scalable and priced based on the usage. Since 2010, we’ve been providing the highest quality IVR, Bulk & Voice Sms, digital marketing services to businesses and organizations ... read more about Salesquared

    Entry Level Price
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    Free Trial
    Available
    Pricing Type
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    100% in IVR Software
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  • Softdial Contact Center

    The product information provides descriptions of key software components. As such, these are primarily technical product descriptions rather than a summary of benefits as to what the product can do. Nevertheless, we should add at the outset, that our goal as a company is to supply software with two principal goals: 1. To maximise the customer experience 2. To encourage ... read more about Softdial Contact Center

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    25% in IVR Software
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  • Stratics Networks

    Stratics Networks knows the challenges that you face. Our journey toward being a leading Hosted Outbound IVR, Ringless Voicemail Drops, Voice Broadcasting, Bulk SMS and Call Center Solutions company began as a call center. Our SaaS technology is scalable, involves low capital expenditure, reduces labor costs and is rapidly deployable. Our experience in using Hosted Outbound IVR, Voice Broadcasting and ... read more about Stratics Networks

    Entry Level Price
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    Free Trial
    Available
    Pricing Type
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    25% in IVR Software
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  • Five9

    Deliver Great Service With High-Quality Voice Anywhere In The World Robust Outbound Dialer Expedite outbound dialing with a TCPA-compliant solution that can do blended, power, progressive, predictive, and preview outbound. Omnichannel Routing Route customers on their favorite channel to the best agents according to your own business rules. Intelligent Virtual Assistant (IVA) Let your customers serve themselves using Five9 speech-enabled ... read more about Five9

    Entry Level Price
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    Free Trial
    N/A
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    15% in IVR Software
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  • Aria CCS

    Our IVR software in India is best fit for banking, telecom, call center, insurance, travel, payment gateway etc. We offer IVR call center software in India which boost business.We provide best IVR Software in India for inbound & outbound IVRS, can send & receive dynamic IVRS like bill reminders, policy dues reminders etc. We are IVR software providers in India ... read more about Aria CCS

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    20% in IVR Software
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  • SparkTG

    SparkTGs' Virtual Contact Center Lite makes business communications elegant, tracked and easily accessible for future references. Just like a receptionist handles and manages all your incoming calls by giving the caller an excellent experience and if required transferring them to the right person in the office, similarly, SparkTG Virtual Contact Center Lite helps you create your brand value and give ... read more about SparkTG

    Entry Level Price
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    Free Trial
    7 Days
    Pricing Type
    Per User
    33% in IVR Software
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  • Kixie

    Kixie is the leading sales engagement platform that boosts sales team performance with ultra-reliable, easily automated calling and texting for Hubspot, Salesforce, Pipedrive and other leading CRMs. Kixie connects agents to prospects naturally and automatically, reveals valuable insights about conversations and provides truly dependable service. The platform includes the PowerCall dialer & mobile apps, Automations, Analytics and Contact Center. With ... read more about Kixie

    Entry Level Price
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    Free Trial
    7 Days
    Pricing Type
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    20% in IVR Software
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  • Ringover

    Ringover’s key-based IVR system and call routing allows you to efficiently direct your callers to the exact department or employee they are trying to reach with an interactive voice response system. Plus, you can enable the caller to hear messages with the information they require such as office hours, FAQs and contact details. Interactive voice response (IVR) is an automated ... read more about Ringover

    Entry Level Price
    $21 Per Month
    Free Trial
    7 Days
    Pricing Type
    Per User
    20% in IVR Software
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  • Adversus

    Adversus is an outbound auto dialer that helps telemarketing, fundraising, and appointment scheduling businesses streamline their outbound and inbound activity, automate manual processes, and provide valuable insights. Adversus allows you to customize your dialing strategy with numerous features. Choose between Predictive, Progressive, or Manual dialing - or mix them up! Make all daytime activities easier for managers and employees with ... read more about Adversus

    Entry Level Price
    $120 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    20% in IVR Software
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  • Klearcom

    Our AI platform rapidly detects and addresses problems, analyzing the full customer call path, benchmarking performance, and alerting on every issue. Using machine learning, automatic speech recognition, and audio fingerprinting, we provide a holistic view of the call from customer to agent with a single test, which is highly attractive to our enterprise customers. We enable our customers to benchmark ... read more about Klearcom

    Entry Level Price
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    Free Trial
    7 Days
    Pricing Type
    Per Feature
    100% in IVR Software
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  • Cloud Contact Center software

    Cloud Contact Center Software enables businesses to manage all customer communications—voice, email, chat, WhatsApp, SMS, and social media—from a single unified platform. Built on a secure cloud environment, it allows agents to access the system from anywhere, making it easy to support remote teams and work-from-home operations without complex infrastructure. AI-powered capabilities such as AI Agent Assist provide real-time guidance ... read more about Cloud Contact Center software

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    10% in IVR Software
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  • Rango

    Rango is an AI-powered multichannel customer intake platform for local and regional service businesses. It captures customer conversations across voice, SMS, WhatsApp, and Messenger, follows industry-specific intake playbooks, gathers the information each business needs, qualifies opportunities, and gives teams a clear next action. Rango supports English and Spanish and can work with an existing business number through call forwarding. It ... read more about Rango

    Entry Level Price
    $59 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    10% in IVR Software
    Visit website

  • Computer Instruments AI Concierge

    Legacy IVR still works the way it did decades ago: press one, press two, wait for a person. Callers have never liked it, and every frustrating call costs you goodwill. AI Concierge layers natural conversation onto the IVR you already run. Callers describe what they need in their own words and are answered or routed accordingly, with barge-in handled the ... read more about Computer Instruments AI Concierge

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    35% in IVR Software
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FeatureDCDial5.0Servetel5.0Office24by74.0CallFireTokyAVOXI GeniusETSVoIP.ms
All features (11 features)
Call Center
Call Logging
Call Recording
Call Routing
Messaging
Phone Key Input
Survey Manangement
Text to Speech
Voice Customization
Voice Mail
AI Features
Total supportedout of 11 features10/118/1110/1110/1110/1110/114/117/11
Full supportNot supported
Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which IVR Software products lead on features, and where the rest fall short.

Feature-count leaders

Cloud Contact Center software leads with 11 of 11 features supported.

  • Cloud Contact Center software11 / 11
  • DCDial10 / 11
  • Office24by710 / 11
  • CallFire10 / 11
  • Toky10 / 11

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

  • AVOXI Genius10 / 11
  • Call Center Studio10 / 11
  • Five910 / 11
  • Aria CCS10 / 11
  • SparkTG10 / 11

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

  • Infobip4 / 11
  • ETS4 / 11
  • Adversus5 / 11
  • IVRWherever5 / 11
  • Inconcert Allegro5 / 11

Related Feature Matrices

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