Square

United States HQFounded 2009

Deployment

Web-basediPhone/iPadAndroidWindowsMac

Best for

SmallMediumLarge

Overview

About Square

Square is a point-of-sale application designed to provide businesses with a reliable and fast POS software system. It enables you to take payments using your iOS or Android devices and can be implemented on the counter or on-the-go. The POS system comes with a free downloadable point of sale software plus a Square magstripe reader, allowing payments via debit and credit cards. It also comes with real-time sales and inventory tracker, as well as item management platform.

At a glance

Software information

Industries served, licensing and the support Square provides.

Industries

  • Retail
  • Warehousing

Licensing

  • Proprietary
  • Monthly Payment
  • Quote Based

Support

  • Email
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Case Studies
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

4.3
Based on 17 verified reviews
Ease of use4.3
Features & functionality5.0
Customer support4.7
Value for money5.0
Integrations4.7

What users like the most

  • Extremely easy User Interface that helps improve user experience
  • Compatible with multiple OS options
  • Integration possibilities are great

What users like the least

  • The transaction fee is comparatively high
  • The categorization of transactions is a bit complex. However, it doesn’t mean you need some extra training
  • Payment processing time for business owners is quite lengthy

What users say

Review Analytics of Square

Every review is verified through Goodfirms before it's published.

4.217 Verified Reviews
Ease of use (3 reviews)4.3
Features & functionality (3 reviews)5.0
Customer support (3 reviews)4.6
Value for money (3 reviews)5.0
Integrations (3 reviews)4.6
Review Summary
Summarized from 17 verified reviews · Updated September 2026
Square is praised for its ease of use, intuitive design, and quick setup, making it accessible even for users without technical experience. The platform offers a broad range of features including inventory management, loyalty programs, and appointment scheduling, with straightforward integration capabilities. Reviewers frequently note concerns about transaction fees and commissions, particularly for larger operations, and some mention limitations like restricted human customer support and inconsistencies between mobile and desktop interfaces. The system is generally well-regarded for small to medium-sized businesses in retail and service industries.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Square
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What reviewers mention most

Abdul Rahim, Founder and CEO at Software Test TipsVerified Review
Posted on Feb 10, 2023

“It has a user-friendly interface that makes it easy for our employees to navigate and operate”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0

Our company Software Test Tips uses the Square POS software for our retail operations. We have been using Square POS for over two years now, and we use it daily. Square POS offers a wide range of features and functionalities, including inventory management, sales tracking, and customer data management, which has greatly improved the efficiency of our business operations. The pricing is affordable, and the payment options are flexible, which has made it an attractive option for our company. The customer support provided by Square is strong, with 24/7 assistance available. Whenever we have faced any issues with the software, the support team has always been quick to resolve them. Integration with various payment methods and other business tools has made it easy for us to manage our transactions and operations seamlessly.

Mike Lees, Chief Marketing Officer at EZLeaseVerified Review
Posted on Feb 10, 2023

“Square provides POS software and devices to help companies take payments from customers”

Overall rating4.0
Ease of use4.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0

We EZLease use Square. Square's chip readers and other features are a great value for traditional stores. In addition to being one of the most inexpensive payment processors, Square is also one of the few POS suppliers to provide a free payment plan. Third-party payment processors are not compatible with Square. Its POS programs shine most in the hospitality and retail industries, but it's also a solid choice for organizations that focus on providing services to others. Only Square, out of all our top selections, has a free point-of-sale (POS) package. You need only accept payments through its system to take advantage of this choice. Square's pricing model is attractive to startups and small businesses because it is transaction-based rather than a flat rate. Any in-person purchase will cost you 2.6% + 10 cents. Charges of 2.9% + 30 cents are added to all online payments.

Rasmus Henriksson, Founder at BiotickrVerified Review
Posted on Sep 12, 2022

“Square can be validated as a “stress less POS system” that offers better handling and controlling of cash”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0

We Biotickr use Square. Having used Square Point of Sale for three years, It is straightforward to use and is a feature-rich option for any size of business. The most important thing when it comes to dealing with financial of any company, Square offers the perfect security level. You can integrate Square with several applications with no glitches. I have been using Square daily, and overall, I am more satisfied using Square and have had a very positive experience.

Crows HeadVerified Review
Posted on Mar 26, 2020

“I highly recommend you”

Overall rating5.0

If you own a small business with an available storefront I highly recommend you use anything Square has to offer you. Square is so easy to use! Installation of the device is straightforward. Downloading the app is super easy. Plus, their customer support is so helpful and friendly with all of your questions and concerns.

Ali Jaffar, CEO at Key MediumVerified Review
Posted on Dec 3, 2019

“Lean and easy to use”

Overall rating5.0
Robin Jennings, Internet Marketing/ Web Consultant at We Push ButtonsVerified Review
Posted on Oct 9, 2019

“Great option for small retailers”

Overall rating4.0

Square is one of the best options for small retailers such as cafes, independent stores and even tradesman wanting payment up front. It shouldn't be considered an option for larger retail stores as the commission is too high, however that's not what it is built for.

AnonymousVerified Review
Posted on Jan 18, 2019

“Okay to square and the whole system”

Overall rating3.0

My least favorite aspect of the POS software is that it has two different interfaces when you go from mobile to computer. It's more difficult to add items on the mobile and you can get confused easily when selecting or deleting items if you haven't been using it for a long span of time.

AnonymousVerified Review
Posted on Jan 17, 2019

“Easily integrates with my site”

Overall rating5.0

If you are looking for a very simple and easy to use Point Of Sale System then Square is what you need. You can literally have a system up and running within an hour. You don't need any IT experience to setup/use this system.

AnonymousVerified Review
Posted on Jan 11, 2019

“i like it because, capable for any payment method”

Overall rating4.0

Pros: The Square app has an easy to navigate design with big, clearly labeled buttons.

Cons: Other than an online Help Center Square offers little in the way of human tech support.

Burak Özkösem Ph.D. , Founder at Perta LabsVerified Review
Posted on Jan 11, 2019

“Easy to setup and use”

Overall rating5.0

Pros: Easy to set up and use and very intuitive

Cons: We sometimes that commission is high

Capabilities

Square features

The full feature set, grouped by module.

POS Software

  • Customer Management
  • Dashboard
  • Gift Card Management
  • Inventory Management
  • Invoicing
  • Layaway Management
  • Loyalty Program
  • Order Management
  • Pricing Management
  • Reporting and Analytics
  • Retail Management
  • Sales Tracking
  • Store Management

Payroll Software

  • Direct Deposit
  • Employee Database
  • Tax Management
  • Wage Garnishment

Retail Management Software

  • CRM
  • eCommerce
  • Loyalty Program
  • Mail Order
  • Marketing Management
  • Merchandise Management
  • Multi-Location
  • Point of Sale
  • Purchase Management
  • Reporting & Analysis
  • Returns Management
  • Staff Management
  • Supply Management

Restaurant POS Software

  • Delivery Management
  • Inventory Management
  • Loyalty Program
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Staff Management
  • Table Management
  • Tips Management

iPad POS Software

  • Barcode Scanning
  • Customer Communication
  • Dashboard
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Channel Integration
  • Payment Processing
  • Pricing Management
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions

Customer Loyalty Software

  • Activity Tracking
  • Gift Card Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Referral Tracking
  • Reporting and Analytics

Plans

Square pricing

Price Type
Year
Free Version
No
Payment Frequency
Monthly Payment, Quote Based
Preferred Currency
USD ($)

Media

Screenshots & video

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