SharpSpring

United States HQFounded 2011

Deployment

Web-basediPhone/iPadAndroidWindowsMac

Best for

SmallMediumLarge

Overview

About SharpSpring

SharpSpring is a cloud-based marketing automation platform for marketing agencies and small to mid-sized businesses that rival top competitors with its features, functionalities, and performance. Email is a key aspect of your marketing and sales strategy – so you need a customer relationship management system that can keep up. Use the app to schedule personalized follow-up emails from your sales team. Smart Mail makes communication quick, easy, and unique to each contact.

At a glance

Software information

Industries served, licensing and the support SharpSpring provides.

Industries

  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based

Support

  • Phone
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Infographics
  • Case Studies

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Infographics
  • Case Studies
Languages (1)
English

Review analytics

What customers report

4.5
Based on 12 verified reviews

What users say

Review Analytics of SharpSpring

Every review is verified through Goodfirms before it's published.

4.512 Verified Reviews
Review Summary
Summarized from 12 verified reviews · Updated September 2026
SharpSpring is a marketing automation and CRM platform praised for its comprehensive feature set, affordability, and suitability for small to medium-sized businesses. Users consistently highlight its flexibility in automation, lead management, and email capabilities, along with responsive customer support. However, reviewers note a steep learning curve due to its complexity, and some report issues with the email editor, occasional bugs, and website performance impacts. It is generally not recommended for large enterprises.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of SharpSpring
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What reviewers mention most

Brett Downes, Founder | SEO, Link Building Geek at HaroHelpersVerified Review
Posted on Jul 2, 2020

“Dynamic tracking and email software”

Overall rating5.0

Being a founder of HaroHelpers, I use a software called sharp spring . This is a dynamic tracking and email software that sections users depending on what they originally looked at or done on the website.

 Pro’s

 Simple to learn and easy to set up workflows.

Has fantastic customer support and great demo introductions.

Integrated with existing software we had.

Fantastic Value for Money

 Con’s

 It’s a bit buggy and can be hard to work out errors.

Slows down website more than we’d like due to size of it.

Luiz Conte, CMO at Inbound BrasilVerified Review
Posted on Jun 25, 2020

“Marketers: SharpSpring is the best option to do Digital Marketing. Believe it !!!”

Overall rating5.0

If you do marketing for a living, you definitely have to use SharpSpring. The best cost-benefit in marketing. A lot of features to use and try to lead generation, landing pages construction, campaign creation, email marketing, and other amazing features. We've been using since 2014.

John HeenanVerified Review
Posted on Jun 24, 2020

“Loyal SharpSpring user for over 5 years”

Overall rating5.0

The SharpSpring Marketing Automation platform is the best tool to get new customer relationships started, nurtured, and closed. In today’s new normal, it is the most effective way to develop trust, make your case, and deliver value before the first virtual or in-person action. It is your top of the funnel engine and through the funnel customer journey enabler. It creates awareness at scale – the biggest barrier for small to midsize businesses. It allows customers to learn about and experience your brand’s value and benefits while you monitor and analyze their every interaction. It automates most of the repetitive, time-consuming work of prospecting new customers to free up your time for strategy, relationship building, and closing activities – the things you are best at but rarely have time for. It is the one platform for agencies and businesses to manage all of their channels with the lowest cost of ownership, a fraction of the big brand names, or any similarly featured competitors. Get it, learn it, and use it. You'll never go back.

Corey Birkmann, Interactive Director at Rebel InteractiveVerified Review
Posted on Jun 15, 2020

“Great app at a great price”

Overall rating5.0

For the price you won't find another tool with anywhere near the features Sharpspring has, from sales to marketing automation to email campaigns we use Sharpspring daily, and don't hesitate to recommend.

Kirk Westwood, Founder - CEO at Glass River MediaVerified Review
Posted on Jun 11, 2020

“SharpSpring is the tool you never knew you always wanted.”

Overall rating5.0

With a team set for your success and a group of tools that optimizes and organizes your entire pipeline, SharpSpring is the best kept secret of marketing.

Bailey Witt, MBAVerified Review
Posted on Jun 10, 2020

“All in one CRM,marketing,sales tool”

Overall rating4.0
Lindsay Halsey, Founder at Pathfinder SEO and webShineVerified Review
Posted on Jun 8, 2020

“Unnecessarily complicated. Poor customer support.”

Overall rating1.0

Our experience with SharpSpring was OK until we decided to switch platforms to a less expensive option. We found SharpSpring to be powerful and robust, if you want to deal with a steep learning curve. The email editor, in particular, was buggy and frustrating. Not recommended.

Devin Littlefield, Account Manager at Market Vantage LLCVerified Review
Posted on May 28, 2020

“Sharpspring is the Best of the Best”

Overall rating5.0

Sharpspring has been a tremendously-powerful platform for a reasonable price! It provides much of the functionality and tools that we need (and our clients need) for a marketing automation platform. What I really appreciate is their overall responsiveness if issues do arise and their level of care/attention to marketers (like ourselves). If you're looking for a marketing automation platform with great features at a reasonable price, Sharpspring is the tool for you!

Emma Jackson, Creative Director at The Idea FarmVerified Review
Posted on Mar 6, 2020

“Incredibly comprehensive”

Overall rating5.0

I’m a small business owner and we adopted Sharpspring as an all-in-one marketing solution this year for our business - The Idea Farm. It’s far more than a CRM but the CRM itself is also incredibly comprehensive. It’s an excellent cost-effective tool for small-medium sized businesses and has some pretty robust automation tools as well. Because it is such a comprehensive solution, the software can take some time to learn but it is 100% worth it.

Denis KovalyonokVerified Review
Posted on Dec 11, 2019

“Does everything we need”

Overall rating4.0

Capabilities

SharpSpring features

The full feature set, grouped by module.

CRM Software

  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Email Integration
  • File Management
  • Lead Management
  • Reporting
  • Sales Automation

Marketing Automation Software

  • A/B Testing
  • Analytics/ROI Tracking
  • Email Marketing
  • Google AdWords Visibility
  • Lead Management
  • Sales Intelligence
  • Search Marketing
  • Segmentation and Targeting
  • Social Marketing

Email Marketing Software

  • A/B Testing
  • Auto-Responders
  • Automation
  • Customer Surveys
  • Landing Pages/Web Forms
  • Mailing List Management
  • Templates

Lead Management Software

  • Contact Management
  • Email Integration
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Reporting & Analytics
  • Sales Tracking
  • Source Tracking

Lead Generation Software

  • Contact Database
  • Landing Page Builder
  • Lead Scoring
  • Lead Segmentation
  • Lead Verification/Validation
  • Pipeline Management
  • Prospecting Tools
  • Reporting & Analytics

Plans

SharpSpring pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Preferred Currency
USD ($)

Media

Screenshots & video

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