Grasp

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Netherlands HQFounded 2012

Deployment

Web-basediPhone/iPadAndroidWindows

Best for

SmallMediumLarge

Overview

About Grasp

Grasp is the customer conversations platform to bring together your multiple lines of communication and creates one story from all your contact moments. That's how you regain control of your customer service.

Using Grasp, your team collaborates better than ever, with a clear focus on what really counts. They can pay attention to each conversation, regardless of the channel. A relief for all them, with a high five from every customer.

At a glance

Software information

Industries served, licensing and the support Grasp provides.

Industries

  • Airlines-aviation
  • Banking
  • Business-supplies-equipment
  • Computer-software
  • Consumer-electronics
  • Consumer-goods

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • Free trial

Support

  • Email
  • Live Chat
  • Phone
  • Support daysMondayTuesdayWednesdayThursdayFridaySupport time09:00 to 17:30 (ECT)

Training

  • In-person
  • Documentation
Languages (2)
DutchEnglish
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Capabilities

Grasp features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Ticketing Management

Plans

Grasp pricing

Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Preferred Currency
USD ($)
Free Trial
14 Days
Premium$29 / user
  • Team inbox
  • A single team view
  • All channels* and features
  • Unlimited # of conversations
  • Unlimited data storage
  • Grasp support on all channels
Enterprise$44 / month
  • Team inbox
  • Unlimited # of team views
  • All channels and features
  • Unlimited # of conversations
  • Unlimited history
  • Unlimited # of API integrations
  • Reporting
  • Grasp support on all channels
Custom*$59 / month
  • Team inbox
  • Unlimited # of team views
  • All channels and features
  • Unlimited # of conversations
  • Unlimited history
  • Grasp support on all channels
  • Custom reporting
  • Customer success manager
  • Customised invoicing

Works with

Integrations

Grasp connects with the tools your team already uses.

Media

Screenshots & video