Name: Field Force Tracker
Rating: 4.8 (71 reviews)

Overview

About Field Force Tracker

What Is Field Force Tracker?

Field Force Tracker is #1 most recommended mobile enabled field service management software. It will streamline Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Tracking, Contracts, Estimates, Invoices, Payments and Accounting entirely online.

Field employees can use our feature rich yet simple to use Mobile Apps to update job locations, generate invoices or submit time sheets saving time and money for you!

Who Uses Field Force Tracker?

Field Force Tracker, with its advanced features, fits the needs of all residential and business service companies in HVAC, Plumbing, Office Equipment, Medical, Electrical, Machinery, Fitness, Home etc

At a glance

Software information

Industries served, licensing and the support Field Force Tracker provides.

Industries

Electrical-electronic-manufacturing
Security-investigations
Telecommunications

Licensing

Proprietary
Monthly Payment
Free version

Support

Email
Live Chat
Phone
24x7 Support

Knowledge Base

Languages (1)

English

Review analytics

What customers report

4.8

Based on 71 verified reviews

Ease of use4.9

Features & functionality5.0

Customer support5.0

What users like the most

What I genuinely appreciate about Field Force Tracker is that it’s not just a scheduling app it’s a full job lifecycle platform that truly understands how field operations work in a government civil construction setting.
FFT closed the loop between field operations and procurement planning for us. Before, we were making material and service purchase decisions based on guesswork and delayed updates.
The mobile app is a game changer for our techs. They get job details, maps, and customer notes right on their phones. No more paper forms or back and forth calls. It even works offline, which is perfect when they’re in areas with weak signal.

What users like the least

One minor gripe is the lack of deeper integrations. It would be helpful to sync certain data like completed job sheets or asset movement directly into our internal council systems or procurement portals.
While Field Force Tracker has greatly improved our ability to act on real-time field data for procurement decisions, one challenge we faced was interdepartmental sync during the early rollout.
Sometimes the mobile app can be slow, especially when loading large job files or image uploads. It doesn’t happen often, but when it does, it slows our technicians down in the field.

What users say

Review Analytics of Field Force Tracker

Every review is verified through Goodfirms before it's published.

4.771 Verified Reviews

Ease of use4.7

Features & functionality4.7

Customer support4.7

Review Summary

Summarized from 71 verified reviews · Updated September 2026

Field Force Tracker is praised by users across service industries for its ease of setup and intuitive interface, requiring minimal training compared to competing enterprise solutions. The platform consolidates scattered workflows—scheduling, dispatching, work orders, invoicing, inventory, and time tracking—into a single system, reducing administrative overhead and improving coordination between office and field teams. Users consistently highlight significant time savings, faster response times, and improved accountability. Some reviewers note minor drawbacks including mobile app polish and integration stability, though these concerns do not substantially diminish the platform's operational impact or its appeal as an affordable alternative to costly enterprise systems.

✦ AI-generated summary. May not reflect every review.

What reviewers mention most

Dina Ibrahim, Business Development & Marketing Strategist at Energy Industrial CompanyVerified Review

Posted on Sep 15, 2025

“Transforming Our Field Operations While Staying Cost-Efficient”

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Inventory management was another challenge, especially in the energy and electrical services side of our business where parts availability can make or break a job. Field Force Tracker’s tracking tools help us avoid stockouts and keep projects on schedule.

Apostolos Grivas, Manager, Air Conditioning dpt ABB SA at ABBVerified Review

Posted on Sep 15, 2025

“Field Force Tracker: A Practical Tool for Real-World Service Operations”

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker has proven to be a reliable, cost-efficient, and scalable solution for managing our service operations. It brings together everything we need scheduling, dispatching, invoicing, inventory, and customer management into one platform that’s both powerful and practical.

Efsthathios Drongos, Electrical & HVAC Engineer Team Leader at Elpen Pharmaceutical Co. Inc.Verified Review

Posted on Sep 15, 2025

“Transforming the Way We Manage Energy Service Operations While Controlling Costs”

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker has been very positive. As a strategist in the energy services sector, I’ve seen firsthand how the software has transformed the way we coordinate field operations. What used to take multiple tools, endless phone calls, and manual spreadsheets is now managed through a single, integrated platform.

Ahmed Elkomy, Architecture & Urban Design Section Head at AURA | Alaa MahmoudVerified Review

Posted on Sep 15, 2025

“Empowering Field Coordination & Job Invoicing On the Go with Field Force Tracker”

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

We had multiple recurring issues before adopting FFT:

Field delays due to slow information flows between site teams and office;

Invoice generation lagging behind actual completion of works;

Miscommunication on work orders when changes happen in the field but aren’t reflected back in the system immediately.

Field Force Tracker addresses all of these. Because field staff can update work status in real time, with photos and signatures, we get much better control over change orders. Invoices get generated close to task completion, improving cash flow tracking and reducing billing errors.

Akos MAZSA, Operational Unit Manager Head at BilfingerVerified Review

Posted on Sep 15, 2025

“Reliable Field Coordination and Job Cost Control with Field Force Tracker”

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Before adopting FFT, we struggled with scattered communication and delays in updating work orders. Invoices often lagged behind actual job completion, which complicated both project accounting and client billing. Field Force Tracker has solved these issues by giving us one central platform for job tracking, contracts, invoices, and workforce management.

Maxine McGrath, Co-Founder & Director at FM Search & Select LtdVerified Review

Posted on Sep 1, 2025

““Field Force Tracker: A Mobile-First FSM That Makes HVAC Operations Easier and More Affordable””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker delivers enterprise-level power in a way that’s still accessible to mid sized businesses like ours. Pricing starts around $20–$30 per user per month, which is very reasonable considering how many processes it eliminates from scheduling to invoicing to inventory tracking.

Adam Gelo, Senior Consultant at Evergreen Talent PartnersVerified Review

Posted on Sep 1, 2025

““Field Force Tracker Brings Structure and Mobility to Plumbing Field Operations””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker has been a strong addition to our plumbing service workflows. It delivers on its promise of consolidating scheduling, dispatch, inventory, invoicing, and customer management into a single cloud-based solution.

IoIanda Gavaia, Team Leader | Senior Consultant at HaysVerified Review

Posted on Sep 1, 2025

““Field Force Tracker Simplifies Electrical Service Management Without Breaking the Budget””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker has been a reliable solution for bringing structure and mobility to our electrical service operations. Starting at around $20–$30 per user per month, it’s a solid value given how many workflows it replaces.

Ryan Clohessy, Senior Growth Manager at BNTOVerified Review

Posted on Aug 29, 2025

““Field Force Tracker Unlocks Growth Potential with Smart, Affordable Service Management””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker has been instrumental in helping BNTO scale our HVAC service operations strategically. From job allocation to claiming payments, it provides the operational backbone needed for growth.

Benjamine Liu, CEO at Formation BioVerified Review

Posted on Aug 29, 2025

““A Reliable, Cost-Effective Backbone for Managing Complex Field Operations””

Overall rating5.0

Ease of use4.0

Features & functionality5.0

Customer support5.0

Field Force Tracker has allowed us to streamline operations, tighten workflows, and reduce friction between office and field teams. Its mobile-first design is a game-changer for speed and flexibility, while the breadth of features ensures nothing falls through the cracks whether it’s customer contracts, equipment tracking, or payments.

Capabilities