Engati

4.9 (16 Reviews)|Write a Review|Claimed profile
United States HQFounded 2016

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

SmallMediumLargeFreelancer

Overview

About Engati

The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels - WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app.

At a glance

Software information

Industries served, licensing and the support Engati provides.

Industries

  • Marketing-advertising
  • Retail
  • Wholesale

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • Free trial

Support

  • Live Chat
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

4.9
Based on 16 verified reviews
Ease of use4.8
Features & functionality4.9
Customer support4.7
Value for money4.7
Integrations4.6

What users say

Review Analytics of Engati

Every review is verified through Goodfirms before it's published.

4.816 Verified Reviews
Ease of use (9 reviews)4.7
Features & functionality (9 reviews)4.8
Customer support (9 reviews)4.6
Value for money (9 reviews)4.6
Integrations (9 reviews)4.5
Review Summary
Summarized from 16 verified reviews · Updated September 2026
Engati is praised for its no-code, drag-and-drop interface that enables users without programming knowledge to build chatbots quickly and easily. Reviewers consistently highlight strong integrations across multiple messaging platforms, responsive customer support, and affordable pricing. The platform reportedly delivers measurable business results, with users reporting improved conversion rates and reduced bounce rates. Support for omnichannel communication, including WhatsApp and live chat capabilities, is frequently mentioned as a key strength.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Engati
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What reviewers mention most

Vishal ambaniVerified Review
Posted on Jun 13, 2022

“Keeping up with customers coming across multiple touch-points can be a challenge. Simplify omnichannel interactions with the OneView Inbox”

Overall rating5.0
Ease of use4.0
Features & functionality4.0
Customer support4.0
Value for money4.0
Integrations4.0
Engati is a chatbot platform that allows you to create, manage, integrate, train, analyze and publish custom robots in minutes. With the Engati platform, you can create your chatbots to communicate with the workflow without the need for programming
Jagdish ParmarVerified Review
Posted on Jun 13, 2022

“The best low-code enterprise-grade integrated chatbot and live chat platform”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0
Engati is the best brand in terms of providing personalized features to your business. They have an amazing customer service team who are there to always help you out.
Quite satisfied with the product, it provides a lot of things. It is easy to use, and a great platform for businesses who want a chatbot but do’nt know how to code. Their interface is also very good.
Cynthia OrtizVerified Review
Posted on Apr 13, 2022

“Great app if you are a small business looking to upscale your customer service!”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0
I love that you can smoothly make and customize your chatbot easily with this app. It is user-friendly compared to other apps where coding is required. It is excellent for small business owners like me looking to build everything by myself. They also have an extensive knowledge base of FAQs and tutorials. I highly recommend this app!
Brijesh VadukiyaVerified Review
Posted on Mar 25, 2022

“Boost Your Sales with the Most Accurate Lead Generation Tool”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0
Overall Experience: Building chatbots was never so easy earlier as there is a myth that building a chatbot requires a lot of coding expertise but Engati’s drag and drop feature really makes it easy to build a chatbot without writing a single line of code. Moreover, its multiple language functionalities allow entrepreneurs to communicate with customers in their preferred language.
Dipen VisavadiyaVerified Review
Posted on Mar 24, 2022

“Best Customer Support and Affordable and Easy for Non Coders”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations4.0
Great tool, super intuitive, and easy to use. Customer support is awesome and there is no problem that cannot be solved within a single business day. For a SaaS business dealing with a worldwide audience, it's a great way to minimize the workload on our customer support team.
Rohit GuptaVerified Review
Posted on Mar 23, 2022

“Engati is the best brand in terms of providing personalized features to your business.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0
They have an amazing customer service team who are there to always help you out. Quite satisfied with the product, it provides a lot of things. It is easy to use, and a great platform for businesses who want a chatbot but do’nt know how to code. Their interface is also very good.
Meshur BhochiyaVerified Review
Posted on Feb 24, 2022

“This is the best AI bot and live chat platform”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0
It presently supports eight major messaging platforms including messenger, kik, telegram, line, viber, skype, slack and webchat with a focus on customer engagement. This is the best chatbot platform.
Bhargav PatelVerified Review
Posted on Jan 12, 2022

“The most efficient Chatbot I can easily create a chatbot.”

Overall rating4.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money4.0
Integrations4.0
What do you like best?
I love how I can easily create a chatbot easily. It's much simpler in comparison with other chatbot platform i have used. Engati also provides the option of embedding google sheet into your chatbot which makes the lead generation process much easier and organized. Docusense technology along with WhatsApp and live integration makes it the most efficient platform i have come across.

What do you dislike?
I have a few minor drawbacks that I find with this software. In order to take advantage of the docusense, and google sheet integration you need to upgrade to a premium plan. Although its a very easy chatbot and live chat platform you need to have some previous knowledge of code to fully experiment with their features.
Ombir SharmaVerified Review
Posted on Jan 6, 2022

“Love this product”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support4.0
Value for money4.0
Integrations4.0
I love how I can easily create a chatbot in just few quick steps. It's much simpler in comparison with other chatbot platform i have used. Engati also provides the option of embedding google sheet into your chatbot which makes the lead generation process much easier and organized. Docusense technology along with WhatsApp and live integration makes it the most efficient platform i have come across.
Nikola RozaVerified Review
Posted on Dec 27, 2021

“Wish I Started Using Engati Sooner on My Webite”

Overall rating5.0
I love the Engati chatbot. Wish I started using it sooner. I was a bit skeptical whether a no-code chatbot solution really exists, and one that gives optimal results. It turns out it does.

Ever since I added it to my site, Engati chatbot boosted my site's conversion rate by over 20%, my bounce rate plummeted, while time on site skyrocketed. Since these are great UX signals Google pays special attention to, I honestly expect to see a jump in my site's ratings in the near future. It's an unexpected SEO gain, but hey, I'll gladly take it:)
Not to mention the revenue and profit jump I already experienced from that 20% increase in conversions...

Capabilities

Engati features

The full feature set, grouped by module.

Live Chat Software

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Geo Targeting
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption

Chatbot Software

  • AI & Machine Learning Capabilities
  • Analytics and Reporting
  • Compliance and Privacy
  • Customizable Templates
  • Easy Integration
  • Multi-Channel Support
  • Multilingual Support
  • Personalization

Plans

Engati pricing

Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Preferred Currency
USD ($)
Free Trial
7 Days
Standard$1 / day

Media

Screenshots & video