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Comm100

4.0 (1 Review)|Write a Review|Claimed profile
Canada HQFounded 2009

Deployment

Web-basediPhone/iPadAndroidWindowsMac

Overview

About Comm100

Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer.

Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency.

At a glance

Software information

Industries served, licensing and the support Comm100 provides.

Industries

  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • Free trial

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • In-person
  • Documentation

Knowledge Base

Languages (1)
English

Review analytics

What customers report

4.0
Based on 1 verified review
1 posted recently
Ease of use4.0
Features & functionality4.0
Customer support4.0

What users like the most

  • 1.AI Agent is useful in handling repetitive customer queries 2.Helps in providing 24/7 customer support 3.Easy to use and saves time 4.Improves response time and Customer satisfaction

What users like the least

  • 1.Time is required to adjust to this platform during initial setup 2.Some features are slightly complex to use 3.Pricing is a bit high for small businesses

What users say

Review Analytics of Comm100

Every review is verified through Goodfirms before it's published.

4.01 Verified Review
Ease of use4.0
Features & functionality4.0
Customer support4.0
Review Summary
Drawn from 1 verified reviews
1.AI Agent is useful in handling repetitive customer queries 2.Helps in providing 24/7 customer support 3.Easy to use and saves time 4.Improves response time and Customer satisfaction
Detailed Reviews of Comm100
Sort ByWrite a Review
Mohasin Reza, Founder & E-commerce Manager at ShoppuroraVerified Review
Posted on Apr 3, 2026

“Reliable AI-Powered Customer Support Solution for E-commerce”

Overall rating4.0
Ease of use4.0
Features & functionality4.0
Customer support4.0
Being the founder of an e-commerce dropshipping business,I have to heavily rely on timely customer service support.the AI Agent offered by Comm100 is quite useful in handling repetitive customer queries,which saves a lot of time for me. With this, I can attend to my customers even during non-business hours.
It is quite simple to set up this platform, and once done, it works really well in handling repetitive customer queries like order status, shipping information, etc. Overall, it is a good option for small to mid-sized businesses looking to leverage AI based customer support solutions.

Capabilities

Comm100 features

The full feature set, grouped by module.

Chatbot Software

  • AI & Machine Learning Capabilities
  • Analytics and Reporting
  • Compliance and Privacy
  • Customizable Templates
  • Easy Integration
  • Multi-Channel Support
  • Multilingual Support
  • Natural Language Processing (NLP)
  • Personalization

Plans

Comm100 pricing

Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Preferred Currency
USD ($)
Free Trial
available Days
Get Free TrialVendor pricing page
Standard$31 / month

Works with

Integrations

Comm100 connects with the tools your team already uses.

HubSpot CRMSalesforce CRMShopifyZapierCalendlyZendesk SupportEllucianWebexGoogle AnalyticsTwilioTelegramOptimoveInstagramFacebooktwitteribw

Media

Screenshots & video

Comm100 Omnichannel