Top BPO Companies in Canada

Researched by:Goodfirms Research TeamUpdated:September 29, 2026

Goodfirms has reviewed 273 BPO Companies in Canada as of September 2026. The top-ranked firm is Top Customer Service (5.0 stars, 16 verified reviews, NA, founded 2010, Toronto). Across the category, the median hourly rate is $25, median client rating is 4.6, and 25% of firms employ 50+ members. Explore the vetted BPO Companies in Canada below, compare their strengths, and connect with the provider best suited to your requirements.

Have you decided to locate business process outsourcing companies in Canada to give the contract of non-primary business activities and functions to a third-party provider? BPO firms in Canada offer services such as payroll, human resources (HR), accounting, customer/call center relations, etc. to different industries including banking, automotive, logistics, retail, telecom, insurance, healthcare, manufacturing, and many more. When you outsource to Canadian BPO services, you do not have to invest in additional fixed assets and can convert them to variable costs. Increase the flexibility in resource management by employing the most dependable agency from the Goodfirms-contrived list of the top BPO companies in Canada.

Goodfirms has verified 273 BPO Companies in Canada - part of 6,243+ BPO Companies in the World, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top Canada BPO companies | BPO Firms in Canada

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Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • At IDEA FACTOR our vision is to stand as the foremost provider of strategic solutions, consistently delivering exceptional and personalized services.Our commitment to excellence in customer service and lead generation has awarded us repeat business for more than 35 years, from both our global and local clients.Our vision is to ensure that in any scenario, ... read Idea Factor reviews & insights

    At IDEA FACTOR our vision is to stand as the foremost provider of strategic solutions, ... read Idea Factor reviews & insights

    < $25/hr
    2 - 9
    Hamilton, Canada
  • At rethinkCX, we craft tailored customer experience (CX) strategies to drive loyalty and growth in 2025 and beyond. Our expert consultants use data-driven insights to transform how you connect with customers—without the jargon. Whether you’re refining interactions or building a standout CX culture, we’re here to make it happen. Book a free 30-minute consultation to ... read rethinkCX reviews & insights

    At rethinkCX, we craft tailored customer experience (CX) strategies to drive loyalty and growth in ... read rethinkCX reviews & insights

    NA
    2 - 9
    2024
    Toronto, Canada
  • Back Office Squad offers reliable virtual assistant solutions for USA-based companies and global clients. Our team integrates with your existing systems (Slack, Zendesk, CRM etc.), operates under your brand voice and supports you with email, live chat and social media support. We believe servicing your operations shouldn’t cost the earth - just deliver excellence.

    Back Office Squad offers reliable virtual assistant solutions for USA-based companies and global clients. Our ... read Back Office Squad reviews & insights

    < $25/hr
    10 - 49
    2015
    Toronto, Canada
  • Pearl Lemon Leads is a top lead generation agency in Canada, specializing in helping businesses grow through targeted, high-quality leads. Our tailored strategies drive measurable results and sustainable growth for companies across various industries.

    Pearl Lemon Leads is a top lead generation agency in Canada, specializing in helping businesses ... read Pearl Lemon Leads Canada reviews & insights

    $50 - $99/hr
    50 - 249
    2021
    Ottawa, Canada
  • Managing over 20 million customer interactions annually, our team of 10,000 skilled professionals across Canada and the Philippines provides seamless voice and digital support in both English and Canadian French. NQX is Canada's largest and best contact center outsourcing provider. Our tech expertise covers the complete cycle of digital product development and integration. We help ... read NQX reviews & insights

    Managing over 20 million customer interactions annually, our team of 10,000 skilled professionals across Canada ... read NQX reviews & insights

    NA
    10000+
    1999
    Laval, Canada
  • At BOSS Assistants, we're passionate about helping entrepreneurs grow and manage their business without sacrificing their well-being. We've designed our services specifically to enhance your online presence and optimize your business: Social media management Podcast management Blog content Website design Lead generation Executive assistance for day-to-day tasks If you're curious about how we might be ... read BOSS Assistants reviews & insights

    At BOSS Assistants, we're passionate about helping entrepreneurs grow and manage their business without sacrificing ... read BOSS Assistants reviews & insights

    $25 - $49/hr
    2 - 9
    2021
    Vancouver, Canada
  • Reetch is a multidisciplinary business development company that helps businesses achieve their sales objectives. Reetch provides organizations with the performance they need while building long-lasting and trustworthy business relationships with new clients. Our mission is to generate new sales opportunities and additional revenue for every client we work with.

    Reetch is a multidisciplinary business development company that helps businesses achieve their sales objectives. Reetch ... read REETCH reviews & insights

    $50 - $99/hr
    10 - 49
    2016
    Quebec City, Canada
  • Instant Salesforce is a trusted tele marketing company offering professional solutions to enhance customer engagement and maximize your business potential.

    Instant Salesforce is a trusted tele marketing company offering professional solutions to enhance customer engagement ... read Instant Salesforce Inc. reviews & insights

    NA
    10 - 49
    2000
    Toronto, Canada

    Why Instant Salesforce Inc.?

    • Enhance performance with sales marketing
    • Drive conversions with expert outsourced
    • Instant Salesforce provides professional outsource
  • Using AI Tools

    • CanvaCanva
    • ChatGPTChatGPT

    Prospecto est l'agence de télémarketing B2B de référence au Québec. Fondée à Victoriaville, au cœur du Québec, notre mission est simple : générer des rendez-vous qualifiés pour vos représentants aux ventes grâce à la prospection téléphonique ciblée. Nous accompagnons les entreprises canadiennes et françaises souhaitant développer leur pipeline commercial sans avoir à recruter, former ou ... read Prospecto — Agence de Télémarketing B2B reviews & insights

    Prospecto est l'agence de télémarketing B2B de référence au Québec. Fondée à Victoriaville, au cœur ... read Prospecto — Agence de Télémarketing B2B reviews & insights

    < $25/hr
    50 - 249
    2015
    Victoriaville, Canada

    Why Prospecto — Agence de Télémarketing B2B?

    • Relances et suivi des prospects
    • Externalisation de la prospection commerciale
    • Campagnes de prospection multicanal
  • Using AI Tools

    • ChatGPTChatGPT

    Altis Solutions Inc. o/a as Nimble Assistants is a remote virtual assistance company delivering highly skilled, in-house–trained Virtual Assistants capable of supporting 100+ tasks. Our VAs are available 24/7, respond promptly, and work seamlessly with a wide range of software platforms to adapt to each client’s operational needs. We offer flexible monthly plans designed to ... read Nimble Assistants reviews & insights

    Altis Solutions Inc. o/a as Nimble Assistants is a remote virtual assistance company delivering highly ... read Nimble Assistants reviews & insights

    < $25/hr
    2 - 9
    2020
    Toronto, Canada

    Why Nimble Assistants?

    • Tailored matches
    • Client Success is our priority
    • Proper Support
  • Using AI Tools

    • ClaudeClaude

    Call Force Global is a nearshore business process outsourcing company that builds dedicated support teams for US businesses. Our agents work from the Caribbean and Latin America, speak native English, and cover US time zones. We handle inbound customer support, answering and reception, outbound calling, appointment setting, lead qualification, and live transfers.What makes us different: ... read Call Force Global reviews & insights

    Call Force Global is a nearshore business process outsourcing company that builds dedicated support teams ... read Call Force Global reviews & insights

    < $25/hr
    10 - 49
    2025
    Toronto, Canada

    Why Call Force Global?

    • AI QA on every call plus human review
    • Native-English agents in US time zones
    • Transparent pricing, 12 to 18 USD per hour all-in
  • Using AI Tools

    • ChatGPTChatGPT

    EmpireOneCX is a next-generation outsourcing partner built to elevate customer experience. We combine advanced digital systems with skilled professionals who understand that every interaction matters.We do not just answer calls. We build trust, strengthen relationships, and help brands lead with secure, scalable service excellence.

    EmpireOneCX is a next-generation outsourcing partner built to elevate customer experience. We combine advanced digital ... read EmpireOneCX reviews & insights

    NA
    1,000 - 9,999
    2015
    Ontario, Canada

    Why EmpireOneCX?

    • 10 Years Delivering Scalable Outsourcing Solutions
    • Trusted by global businesses across North America,
    • We don't just provide staff. We build high-perform
  • Using AI Tools

    • ClaudeClaude

    Bill Medics specialize in providing accurate and efficient medical billing services to healthcare providers. With a focus on both general practitioners and specialists, our goal is to simplify the billing process, reduce administrative burdens, and ensure timely claims submission and payment. Our team is well-versed in the intricacies of OHIP billing and other medical billing ... read Bill Medics Inc. reviews & insights

    Bill Medics specialize in providing accurate and efficient medical billing services to healthcare providers. With ... read Bill Medics Inc. reviews & insights

    $25 - $49/hr
    10 - 49
    2022
    Toronto, Canada

    Why Bill Medics Inc.?

    • Avaibility
    • Accuracy
    • Trust
  • Using AI Tools

    • ChatGPTChatGPT
    • GeminiGemini
    • ClaudeClaude
    • GitHub CopilotGitHub Copilot

    Talent Trellis is a managed talent and operations partner. We build, train, and manage dedicated remote teams from Pakistan for startups and growing companies across North America and the GCC — spanning customer support, trust & safety, AI & data operations, executive assistants, engineering, design, and marketing. Fully-managed outcomes, deployed in ~14 days, with no ... read Talent Trellis Inc. reviews & insights

    Talent Trellis is a managed talent and operations partner. We build, train, and manage dedicated ... read Talent Trellis Inc. reviews & insights

    NA
    10 - 49
    2023
    Toronto, Canada

    Why Talent Trellis Inc.?

    • Fully managed remote teams
    • Teams deployed in about 14 days
    • Flexible engagement with no lock-in
  • Using AI Tools

    • ClaudeClaude
    • N8NN8N

    Root Digital Concierge is an offshore staffing agency helping US and Canadian businesses grow by placing dedicated, highly-trained support specialists onto their teams — without the overhead of hiring in-house.We specialize in matching businesses with the right offshore talent for their needs: Executive and Administrative Assistants, Customer Support and Success, Appointment Setters, Cold Callers, Lead ... read Root Digital Concierge LLC reviews & insights

    Root Digital Concierge is an offshore staffing agency helping US and Canadian businesses grow by ... read Root Digital Concierge LLC reviews & insights

    < $25/hr
    2 - 9
    2024
    Melville, Canada

    Why Root Digital Concierge LLC?

    • One specialist, fully dedicated to you
    • Ethical offshore staffing done right
    • Skilled talent at a fraction of cost
  • Using AI Tools

    • ClaudeClaude
    • CanvaCanva
    • ChatGPTChatGPT

    NQX represents a global team of customer experience professionals spanning Canada and the Philippines, bringing together over 25 years of expertise in contact center outsourcing, customer experience consulting and digital solutions. In 2025, Nordia and Quantrics united under a new brand: NQX. This strategic consolidation brings together their contact center expertise and digital innovation under ... read NQX formerly Nordia reviews & insights

    NQX represents a global team of customer experience professionals spanning Canada and the Philippines, bringing ... read NQX formerly Nordia reviews & insights

    < $25/hr
    1,000 - 9,999
    1999
    Laval, Canada

    Why NQX formerly Nordia?

    • In 25 years, NQX has never lost a client
    • Employee NPS over 80 percent for 10 years
    • Human-led, ai-augmented. Expertly orchestrated.
  • Using AI Tools

    • ClaudeClaude
    • CanvaCanva
    • GrammarlyGrammarly

    a2scale embeds trained specialists into a real estate business's existing workflow and tools, rather than matching you to someone from a generic staffing pool. Our virtual assistants and transaction coordinators handle the administrative and coordination work behind a deal: inbox management, listing support, client communication, follow-ups, and tracking every clock a transaction runs on, from ... read a2scale reviews & insights

    a2scale embeds trained specialists into a real estate business's existing workflow and tools, rather than ... read a2scale reviews & insights

    < $25/hr
    2 - 9
    2026
    Toronto, Canada

    Why a2scale?

    • No training lag operational in days
    • 2. Add capacity fast, no long hiring wait
    • Embedded in your workflow, not contracted
  • Using AI Tools

    • ClaudeClaude

    ReplyLead is a B2B lead generation and cold email agency for companies with $1M+ in revenue. We run outbound end to end - targeting, data, sending infrastructure, copywriting and reply handling - and book qualified meetings onto your calendar. Pricing is a lean monthly technology fee plus a share of the revenue you close; no ... read ReplyLead reviews & insights

    ReplyLead is a B2B lead generation and cold email agency for companies with $1M+ in ... read ReplyLead reviews & insights

    NA
    2 - 9
    2024
    Richmond Hill, Canada

    Why ReplyLead?

    • Paid on revenue you close, not a retainer
    • Full outbound from list to booked meetings
    • Public campaign book with 115 campaigns
  • Using AI Tools

    • ChatGPTChatGPT

    Agents Republic is a Canadian BPO company offering next-generation contact center solutions powered by global talents. Founded by seasoned industry professionals with decades of experience in contact center outsourcing across 38 countries. We specialize in customer service, sales and technical support, and back-office operations through native-speaking agents. Our services include voice, chat, email, video, live ... read Agents Republic reviews & insights

    Agents Republic is a Canadian BPO company offering next-generation contact center solutions powered by global ... read Agents Republic reviews & insights

    < $25/hr
    50 - 249
    2018
    Vancouver, Canada

    Why Agents Republic?

    • Multilingual Call center Outsourcing Service
    • Omnichannel support available
    • Fast and flexible call center services worldwide
  • A DATA-DRIVEN DIGITAL AGENCY Actuate Media facilitates data-driven B2C & B2B relationships through digital marketing channels. Our digital agency strategizes and implements brand and conversion-focused digital advertising campaigns, capturing the data to improve our clients' overall marketing intelligence providing them a competitive advantage within their ... read Actuate Media reviews & insights

    A DATA-DRIVEN DIGITAL AGENCY Actuate Media facilitates data-driven B2C & B2B relationships through digital marketing ... read Actuate Media reviews & insights

    $50 - $99/hr
    10 - 49
    2016
    Toronto, Canada
    The Actuate Media team is readily accessible and flexible to adjust their pace according to your needs. - Anonymous
    Visit Website
  • ClinicAid is the only medical billing software that is fully integrated with the open-source Oscar McMaster Electronic Medical Record for business-grade billing in Alberta, BC and Ontario. We keep your data safe and secure in Rock-solid facilities on canadian soil.

    ClinicAid is the only medical billing software that is fully integrated with the open-source Oscar ... read ClinicAid reviews & insights

    < $25/hr
    2 - 9
    2012
    British Columbia, Canada
  • SureCall is a 24.7.365 outsourced multimedia contact center that is set apart by state of the art technology, flexible architecture, and streamlined programs. We are leaders in the industry and have received several awards and recognition for our service excellence. We are much more than just a contact center we truly are a specialized assistance ... read SureCall reviews & insights

    SureCall is a 24.7.365 outsourced multimedia contact center that is set apart by state of ... read SureCall reviews & insights

    $25 - $49/hr
    10 - 49
    1979
    Calgary, Canada
  • Prospects DM have successfully managed to build a company focused on service, training, infrastructure and security. Our goal was and continues to be the highest technology obtainable in order to deliver the best quality service including crystal clear and secure voice communications. Our security is always our utmost priority, therefore Prospects DM became a PCI ... read Prospects DM reviews & insights

    Prospects DM have successfully managed to build a company focused on service, training, infrastructure and ... read Prospects DM reviews & insights

    < $25/hr
    2 - 9
    2008
    Vancouver, Canada
  • Edge Marketing & Research is a customer contact management service provider based Ontario, Canada. We provide our clients with a full range of marketing solutions that include inbound and outbound call services, live chat, digital advertising and analytics. Edge has been in business for over 20 years, and our team of professionals has been awarded ... read Edge Marketing & Research reviews & insights

    Edge Marketing & Research is a customer contact management service provider based Ontario, Canada. We ... read Edge Marketing & Research reviews & insights

    < $25/hr
    2 - 9
    Mississauga, Canada
  • Founded in 2005, OC Communications Group Inc. is a mid-size, BPO (Business Process Outsourcing) solutions provider focused on delivering added value for our clients at each touch point along the customer journey. Our strength is in our ability to develop customized customer engagement solutions designed to be an extension of your operations. This ensures complete ... read One Contact reviews & insights

    Founded in 2005, OC Communications Group Inc. is a mid-size, BPO (Business Process Outsourcing) solutions ... read One Contact reviews & insights

    < $25/hr
    2 - 9
    2005
    Toronto, Canada
  • Advansis Virtual provides Full Suite Virtual Office Administration Services (Virtual Assistant Services) to businesses globally. We believe in helping your business to connect with other businesses by providing backend assistance so that you can focus on doing what is most important and that is to grow your business and prosper.

    Advansis Virtual provides Full Suite Virtual Office Administration Services (Virtual Assistant Services) to businesses globally. ... read Advansis Virtual reviews & insights

    < $25/hr
    2 - 9
    2014
    Toronto, Canada
  • At Purple Sales Solutions, we help B2B Companies grow faster in the territory of their choice, either in Canada and the United States or Europe. We provide Go-To-Market, Lead Generation, Prospecting and Sales services with headquarters in Toronto and a presence in New York City, and Paris.

    At Purple Sales Solutions, we help B2B Companies grow faster in the territory of their ... read Purple Sales reviews & insights

    $25 - $49/hr
    2 - 9
    Toronto, Canada
  • Ask Datatech is a Data Entry and Database Creation company based in Edmonton (Alberta) , Surrey (Vancouver), the home of technology and innovations in Canada. A Data Management (Data Entry) role involves entering data from various sources into the company computer system for Data processing and Data management. We guarantee perfect accuracy with our data ... read Ask Datatech Edmonton Canada reviews & insights

    Ask Datatech is a Data Entry and Database Creation company based in Edmonton (Alberta) , ... read Ask Datatech Edmonton Canada reviews & insights

    < $25/hr
    2 - 9
    2012
    Edmonton, Canada
  • At FiveRings Marketing, we plan, create and execute lead generation campaigns to accelerate revenue by filling your sales pipeline with qualified leads. We implement a value-based approach by thoroughly understanding your company, product and end-user.

    At FiveRings Marketing, we plan, create and execute lead generation campaigns to accelerate revenue by ... read FiveRings Marketing reviews & insights

    NA
    10 - 49
    2017
    Langley, Canada
  • Using AI Tools

    • ChatGPTChatGPT

    Avintra Labs helps MSPs and B2B service companies build more predictable sales pipelines through managed business development. We combine prospect research, outbound outreach, lead qualification, meeting coordination, CRM processes, and revenue intelligence into one complete sales development system.Unlike traditional lead generation companies that focus only on booking meetings, Avintra Labs helps businesses build a repeatable ... read Avintra Labs reviews & insights

    Avintra Labs helps MSPs and B2B service companies build more predictable sales pipelines through managed ... read Avintra Labs reviews & insights

    $100 - $149/hr
    2 - 9
    2026
    Winnipeg, Canada

    Why Avintra Labs?

    • We provide a complete sales system not just leads
    • We offer transparent reporting and metrics
    • We specialize in business development expertise
  • Emenac Call Center Services can be the contact center for your business that oversees customer relationship with your brand on all communication pathways and boost it. Your brand should reach the customer where they are and where they feel convenient. Our agents are making this possible every day for customer care excellence.

    Emenac Call Center Services can be the contact center for your business that oversees customer ... read Emenac Call Center Services reviews & insights

    $50 - $99/hr
    250 - 999
    2003
    Edmonton, Canada
  • Brandlucent helps B2B businesses discover and leverage their authentic brand power to grow their teams, expand to new markets, strengthen connections and propel their business to new levels. Using an approach that combines exploration, vision and reality, we help owners gain the clarity to grow their business their way and the focus to go after ... read Brandlucent reviews & insights

    Brandlucent helps B2B businesses discover and leverage their authentic brand power to grow their teams, ... read Brandlucent reviews & insights

    $150 - $199/hr
    2 - 9
    2015
    Montreal, Canada
  • The CommAlert Group offers emergency communication services and call centre solutions. Our highly trained technicians, proven processes and advanced technology allow us to accommodate your specific needs. Our core services include: • Emergency monitoring, answering and mass notifications. • Work alone, safety and tracking. • Call answering and virtual assistant services. EMERGENCY COMMUNICATION SERVICES: Our ... read The CommAlert Group reviews & insights

    The CommAlert Group offers emergency communication services and call centre solutions. Our highly trained technicians, ... read The CommAlert Group reviews & insights

    < $25/hr
    10 - 49
    Edmonton, Canada
  • Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years. Our services included outsourced call handling, urgent call dispatch, appointment scheduling, and bilingual contact centre services in English and French. With seven offices and virtual receptionists nationwide, we've become the go-to choice for businesses seeking faster, more reliable customer ... read AnswerPlus reviews & insights

    Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 ... read AnswerPlus reviews & insights

    < $25/hr
    250 - 999
    1961
    Hamilton, Canada
  • Providing Quality Answering Services since 1993! At Big Sky Call Centers, we care about your clients and your calls. Big Sky Call Centers has consistently delivered top-quality services to our Calgary clients for the past 15 years. Our state-of-the-art systems insure that your calls are delivered to us 24 hours a day, 365 days a ... read Big Sky Call Centers Inc. reviews & insights

    Providing Quality Answering Services since 1993! At Big Sky Call Centers, we care about your ... read Big Sky Call Centers Inc. reviews & insights

    $50 - $99/hr
    10 - 49
    1993
    Calgary, Canada
  • Intelligent Office®, the leader in virtual office solutions. From office space and conference rooms on an as-needed basis. To customized receptionist services. Intelligent Office provides customized business solutions, reception services and prestigious offices and conference space to hundreds of local, national and international businesses. Our staff can schedule meetings, route calls off-site and/or to mobile ... read Intelligent Office Canada reviews & insights

    Intelligent Office®, the leader in virtual office solutions. From office space and conference rooms on ... read Intelligent Office Canada reviews & insights

    $100 - $149/hr
    250 - 999
    1995
    Edmonton, Canada
  • MeloTel provides Voice Over Internet Service as a Hosted solution. If your priority is to work with an experienced company that excels in professionalism, offers incomparable service, appreciates speed, accuracy and cost-effectiveness, we are the right choice. We stand apart from other service providers in a number of ways.

    MeloTel provides Voice Over Internet Service as a Hosted solution. If your priority is to ... read MeloTel reviews & insights

    < $25/hr
    10 - 49
    2009
    Toronto, Canada
  • Select Call Centre has been serving the North American market for 50 years! At our core, we are focused on providing high quality customer service to and for our clients. Our Always Live service ensures that a friendly and informed voice is ready to serve whoever is on the other end of the line, whenever ... read Select Call Centre reviews & insights

    Select Call Centre has been serving the North American market for 50 years! At our ... read Select Call Centre reviews & insights

    $50 - $99/hr
    50 - 249
    1969
    Edmonton, Canada
  • Welcome to On Call Centre. We provide telephone call answering services and inbound call centre services for business owners, customer support departments, and fundraising teams. With On Call Centre, there is always a fluent French/English bilingual human voice with a beating heart answering your customers’ calls 24x7, which means you deliver a high level of ... read On Call Centre reviews & insights

    Welcome to On Call Centre. We provide telephone call answering services and inbound call centre ... read On Call Centre reviews & insights

    < $25/hr
    10 - 49
    1971
    Ottawa, Canada
  • Extend Communications is leading edge in Ontario call centre technology. We provide inbound call centre and telephone answering services as well as emergency dispatch contracts to various corporate clients across Ontario and throughout other regions of Canada and the USA. Our call centre operations are based in Brantford Ontario, an hours drive west of Toronto, ... read Extend Communications reviews & insights

    Extend Communications is leading edge in Ontario call centre technology. We provide inbound call centre ... read Extend Communications reviews & insights

    $50 - $99/hr
    50 - 249
    1956
    Brantford, Canada
  • Bilingual Call Center and Telephone Answering Services for Canada and the United States Answer 365 is one of very few Canadian call centers that have been in business for over 60 years. Answer 365, through successor companies, can trace its roots back to 1948.Answer 365 services clients throughout Canada, processing over 5 million transactions per ... read Answer 365 reviews & insights

    Bilingual Call Center and Telephone Answering Services for Canada and the United States Answer 365 ... read Answer 365 reviews & insights

    < $25/hr
    10 - 49
    1948
    Halifax, Canada
  • Intercon Messaging is a Canadian-based, multiple award-winning, 24-hour Contact and Monitoring Centre that serves industries across North America. For over two decades, our business has provided a wide range of custom-designed answering services and monitoring solutions that are as unique as your business. Led by a leadership team with years of experience, we believe in ... read Intercon Messaging Inc. reviews & insights

    Intercon Messaging is a Canadian-based, multiple award-winning, 24-hour Contact and Monitoring Centre that serves industries ... read Intercon Messaging Inc. reviews & insights

    NA
    10 - 49
    1996
    Drayton Valley, Canada
  • Titan SG is a consulting organization that specializes in aligning IT operations to the Business goals and objectives of our clients. We focus on helping IT departments attain a more effective integration into the organization to support the business vision, goals and results. Our consulting practices and related IT solutions deliver customized technology solutions to ... read Titan Solutions Group reviews & insights

    Titan SG is a consulting organization that specializes in aligning IT operations to the Business ... read Titan Solutions Group reviews & insights

    < $25/hr
    10 - 49
    1999
    Calgary, Canada
  • Angel Answering Service is a state of the art call center and provides top quality communications solutions. Angel Answering Service has been in the call center business in Canada for over 40 years, supplying responsible, quality telephone answering service and web productivity solutions for our clients. We ensure positive customer contact 24 hours a day, ... read Angel Answering Service reviews & insights

    Angel Answering Service is a state of the art call center and provides top quality ... read Angel Answering Service reviews & insights

    < $25/hr
    10 - 49
    Vancouver, Canada
  • Connections Call Center was established in 1990 to service Squamish B.C.’s, telephone answering service needs. The strong service ethics of the owner Lillian Lyle and co-director Trish McMaster brought immediate growth to the company. Understanding that technology would play a huge part in the success of Connections Call Center, Lil sought out a system that ... read Connections Call Center reviews & insights

    Connections Call Center was established in 1990 to service Squamish B.C.’s, telephone answering service needs. ... read Connections Call Center reviews & insights

    < $25/hr
    10 - 49
    Vancouver, Canada
  • Cititel launched in 1991 at Edmonton, Alberta. We started with a passion for delivering information in a professional manner to the mobile workforce—and our appetite for excellence never wavered. Instead, we kept upping the ante by introducing new cutting-edge technology for small to large-sized business. With help from our senior leadership team, Cititel expanded its ... read Cititel reviews & insights

    Cititel launched in 1991 at Edmonton, Alberta. We started with a passion for delivering information ... read Cititel reviews & insights

    < $25/hr
    10 - 49
    1991
    Edmonton, Canada
  • TAS-Page has been handling inbound calls for clients across Canada for over 60 years. Our contact center operates 24 hours a day, 7 days a week, 365 days a year. Our experienced live phone agents have literally saved lives by providing clear, direct phone support services. The wide range of answering services we offer are ... read TAS-PAGE reviews & insights

    TAS-Page has been handling inbound calls for clients across Canada for over 60 years. Our ... read TAS-PAGE reviews & insights

    NA
    2 - 9
    Peterborough, Canada
  • MSi is a leader in the development of data-driven solutions which enable corporations to create long-term business value, growth, and profitability. Using our solutions, our clients are able to optimize the value of their corporate data and create a competitive advantage in the marketplace. MSi solutions enable companies to reduce costs, optimize performance, and gain ... read MSi Corp reviews & insights

    MSi is a leader in the development of data-driven solutions which enable corporations to create ... read MSi Corp reviews & insights

    < $25/hr
    250 - 999
    1998
    Ottawa, Canada

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Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

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All states ranked by Value Score.

Every state in scope, ranked by Value Score.

StateFirmsAvg RateAvg RatingValue ScoreAction
CAOntario149$40/hr584View firms
CABritish Columbia41$39/hr582View firms
CAQuebec42$56/hr578View firms
CANova Scotia2$25/hr-70View firms
CASaskatchewan2$25/hr-70View firms
CANew Brunswick1$37/hr-65View firms
CAManitoba3$75/hr-52View firms
CAAlberta32$48/hr144View firms
CAOntario
149 firms$40/hr5
Value Score84 / 100
CABritish Columbia
41 firms$39/hr5
Value Score82 / 100
CAQuebec
42 firms$56/hr5
Value Score78 / 100
CANova Scotia
2 firms$25/hr
Value Score70 / 100
CASaskatchewan
2 firms$25/hr
Value Score70 / 100
CANew Brunswick
1 firms$37/hr
Value Score65 / 100
CAManitoba
3 firms$75/hr
Value Score52 / 100
CAAlberta
32 firms$48/hr1
Value Score44 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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States with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Ontario · $0-24/hr

54 firms in this tier - more than any other state, averaging 5.0 ★. Top picks: DMT Business Development, OBI Services LLC, Martal Group.

Mid-tier leader
Ontario · $50-99/hr

8 firms in this tier - more than any other state, averaging 5.0 ★. Top picks: Actuate Media, NashTech, Extend Communications.

Top tier leader
Ontario · $150+/hr

3 firms in this tier - more than any other state. Top picks: Bill Gosling Outsourcing, Pathway Communications, Authority Factors.

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Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

Found your target region?

Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

Get 3 AI-Matched Firms