Callnovo

Callnovo has run outsourced customer service since 2004. We provide dedicated

and shared multilingual teams in 65+ languages, covering voice, live chat,

email, social and marketplace channels for 1,000+ brands across 50+ industries.

Three engagement models: hire your own dedicated team (you interview and select

the agents), pay per resolution (you are billed only for issues actually

resolved), or add multilingual capacity to an existing in-house team.

Everything runs on HeroDash, our own AI-enabled contact centre platform,

included at no extra cost. We publish our rates: dedicated agents from

US$5.80 per hour, shared coverage from US$650 per month. Typical go-live is

five business days.