Please introduce your product and give a brief about your role within the organization.
I founded EasyCorp, formerly Nature Easy Soft, in 2009 with its initial and main product, ZenTao ALM. We embrace open-source software and take provide management tools to small and medium-sized enterprises (SMEs) as our mission, so ZenTao, a Scrum tool, is open source.
What was the objective behind coming up with this software?
ZenTao is built on Scrum, a popular Agile framework that is functional and pragmatic. It is appropriate for the iterative growth of software projects. Scrum only defines the structure of how to speed up the development project, but it leaves procedures undefined. Based on Scrum and observations of software development in China, ZenTao was released.
How is your software beneficial from a value addition perspective to the clients compared to other software alternatives available in the market?
ZenTao defines the concepts of product, project, and test. The product team, the development team, and the test team work together and check with each other while function differently. The three teams interact with each other through stories, tasks, and bugs, and eventually deliver the product with quality. ZenTao is an Application Lifecycle Management (ALM) tool and an on-premise affordable alternative to Jira.
What industries do you generally cater to? Which industries in general are highly benefiting by using your software?
Our customers are from various industries, but mostly from IT and technology. As long as you have software projects, you need ZenTao to support your project management.
What are the key features of your software that makes it stand apart from your competitor products in the market?
ZenTao is an ALM tool that you can use to manage the entire software development project, especially if you are an Agile team. From the Product/Sprint Backlog items to increments, you can find everything in a development project is tracked and well organized.
What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
I would say 99% of customers are satisfied with our product.
Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?
We have a one-year license and a perpetual license. Usually, our customers choose the perpetual one, because it is with the best ROI.
Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?
Yes, a complete user manual is available to all users.
What kind of support system do you offer to your clients for catering to their queries and issues?
Usually, we provide email and chatbots to support our customers. Our clients will receive a response within 24 business hours, considering we are located in China. ZenTao also has a user manual that is quite thorough. If they do encounter a tough issue and need us, our tech support team can remotely fix problems for our users.
Where do you see your product in the next 10 years?
We offer a community/open-source version of our products, so we have seen our users and customers are growing globally. We love open-source and would like to support our developers and survive in this very competitive market. So we have premium versions that help companies that look for more inclusive solutions. We hope to see that our products play an essential role in the global market as management tools for small and medium sized enterprises.
