Verint

United States HQFounded 1994

Deployment

Best for

MediumLarge

Overview

About Verint

Today’s organizations face skyrocketing expectations for delivering better customer experiences (CX) across every channel. But hiring more workers and increasing workforce expenses isn’t a sustainable option.

AI offers a solution – and that’s where Verint comes in. We empower brands with groundbreaking AI via our next-gen open platform. The first of its kind, Verint Open Platform helps organizations increase CX automation to achieve their strategic objectives and realize significant ROI.

The Verint Open Platform provides a team of AI-powered bots to augment human staff across the enterprise, including contact centers, web/mobile channels, branches, back offices, CX offices, and more. The result? Organizations can create capacity, lower costs, and continually improve CX.

It’s all possible with CX automation.

At a glance

Software information

Industries served, licensing and the support Verint provides.

Industries

  • Banking
  • Financial-services
  • Government-administration
  • Hospital-health-care
  • Insurance
  • Public-relations

Licensing

  • Proprietary
  • Quote Based

Support

  • Email
  • Phone
  • 24x7 Support

Training

  • Documentation
Languages (1)
English
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Capabilities

Verint features

The full feature set, grouped by module.

Customer Success Software

  • Alert/Notification
  • Communication Management
  • Customer Engagement
  • Reporting & Analytics
  • Task Management
  • AI Features

Workflow Management Software

  • Access Controls
  • Business Process Automation
  • Custom Dashboard
  • Notifications & Reminders
  • Reporting & Analytics
  • Workflow Configuration
  • AI Features

AI Automation Tools

  • AI-Driven Decision Making
  • Context-Aware Automation
  • Human-in-the-Loop Controls
  • Machine Learning Models
  • Natural Language Processing
  • Predictive Automation
  • Real-Time & Scheduled Execution
  • Security & Data Encryption
  • Third-Party Integrations
  • Workflow Automation Builder
  • Workflow Monitoring & Logs

Plans

Verint pricing

Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)

Media

Screenshots & video

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