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Velaro

5.0 (2 Reviews)|Write a Review|Claimed profile
United States HQFounded 2000

Deployment

Web-basedWindowsMac

Best for

SmallMediumLarge

Overview

About Velaro

Velaro is the leading provider of live chat software built to support the unique needs of enterprise customers. Only Velaro offers Live Chat Performance Management – a suite of actionable analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

At a glance

Software information

Industries served, licensing and the support Velaro provides.

Industries

  • Information-technology-services

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
  • Whitepapers

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Case Studies
  • Whitepapers
Languages (1)
English

Review analytics

What customers report

5.0
Based on 2 verified reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money4.0
Integrations5.0

What users like the most

  • The user interface of the tool is great.
  • Quick connecting and very easy in using.
  • Great features are available with ease of use.

What users like the least

  • It could be better with some more options.

What users say

Review Analytics of Velaro

Every review is verified through Goodfirms before it's published.

5.02 Verified Reviews
Ease of use (1 review)5.0
Features & functionality (1 review)5.0
Customer support (1 review)5.0
Value for money (1 review)4.0
Integrations (1 review)5.0
Review Summary
Drawn from 2 verified reviews
The user interface of the tool is great.Quick connecting and very easy in using.Great features are available with ease of use.
Detailed Reviews of Velaro
Sort ByWrite a Review
Derek RichardsonVerified Review
Posted on Feb 3, 2023

“Velaro is an enterprise live chat and click-to-call solution that allows one to communicate with website visitors in real-time.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money4.0
Integrations5.0
Superb solution!! extremely impressed by the ease of usage and fairness of prices. Love it's all the amazing features especially lead capture, live chat, and third-party integrations. Overall, it’s a great tool for a better customer experience. I find it excellent for building online businesses.
Daniyal Rasheed, Digital Marketing Specialist at Kector Technologies.Verified Review
Posted on Feb 14, 2020

“Velaro Features Review”

Overall rating5.0

I love the velaro interface which is clean and user friendly. During peak business times, ticket queues and live chat can look scary, but velaro makes everything look easy by presenting an organized and neat layout. Analytics & Reporting feature is far better than any other of its competitors.

Capabilities

Velaro features

The full feature set, grouped by module.

Live Chat Software

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Visitor Tracking

Chatbot Software

  • AI & Machine Learning Capabilities
  • Analytics and Reporting
  • Compliance and Privacy
  • Customizable Templates
  • Easy Integration
  • Multi-Channel Support
  • Multilingual Support
  • Natural Language Processing (NLP)
  • Personalization

Plans

Velaro pricing

Price Type
Year
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
available Days
Get Free TrialVendor pricing page

Media

Screenshots & video

Velaro screenshot