Deployment
Best for
Overview
UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer voice actionable, manageable and productive. Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, Chabot, Feedback Community Portal, and Knowledge Base. Highly customizable, scalable, and flexible. * Customer Service Software-UseResponse is a scalable and completely customizable Customer Support Suite built to meet the challenges of your support team* Feedback Software Helps to collect, organize, manage incoming feedback and feature requests.
Smart voting and the commenting system helps to get insights for creating product development roadmaps. * Help Desk Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports
At a glance
Industries served, licensing and the support UseResponse provides.
Review analytics
What users say
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What reviewers mention most
“UseResponse is a cloud-based customer support solution with an ideas management tool that provides a support to manage all your requests in one inbox.”
“Great Exeperience”
This is a very useful tool for customer service and tickets. This one of the excellent products in the era.
“Good service level and support”
I always do a profound research before purchasing new software or service for my company. Before starting with UseResponse I created 3 trials with other help desk providers. The main factors by which I was choosing the help desk were: Comprehensive and convenient interface that I could use across multiple sites. Ability to create a multilingual knowledge base.
“Excellent feeback management software supported by the right team!”
We use UseResponse for last two years or so and find it extremely helpful when managing our product ideas. Pros: Its helps us organizing ideas collecting for number of our products and does it very well. Subscriptions for the topics are cool and generally the structure is very flexible. Finally the team offers extremely quick and helpful support.
Capabilities
The full feature set, grouped by module.
Plans
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