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SuperOps.ai RMM

5.0 (8 Reviews)|Write a Review|Claimed profile
United States HQFounded 2020

Deployment

Web-basediPhone/iPadAndroidWindowsMac

Overview

About SuperOps.ai RMM

SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one.

It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment.

At a glance

Software information

Industries served, licensing and the support SuperOps.ai RMM provides.

Industries

  • Computer-software

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free version

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • In-person

Knowledge Base

Languages (1)
English

Review analytics

What customers report

5.0
Based on 8 verified reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0

What users like the most

  • I appreciate the excellent customer support from SuperOps and the platform's user-friendly interface, which made implementation and daily use very simple.
  • I appreciate SuperOps' responsive and helpful customer support, along with the flexibility of their GraphQL API which makes integrations smooth and manageable.
  • I appreciate that SuperOps consistently works on improving its features and provides a user-friendly interface for RMM along with essential remote access tools that enhance productivity.

What users like the least

  • The lack of detailed reporting, especially regarding completed tasks and statistics, is a drawback that SuperOps should improve to enhance performance tracking.
  • SuperOps should work on improving the user interface to fix minor bugs and consider enhancing the RMM module to retain historic data for better trend analysis.
  • SuperOps should improve the documentation section by adding a file preview option and work on the stability of the RMM tool to minimize the need for reinstallation.

What users say

Review Analytics of SuperOps.ai RMM

Every review is verified through Goodfirms before it's published.

5.08 Verified Reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0
Review Summary
Summarized from 8 verified reviews · Updated September 2026
SuperOps.ai RMM is praised for its intuitive interface, ease of use, and efficient task automation that streamlines MSP operations. Users consistently highlight strong customer support, reliable remote management capabilities via integrated tools like Splashtop, and flexible API integration options. The platform evolves regularly with new features and handles migrations smoothly. However, reviewers note limitations in reporting functionality, particularly for viewing completed tasks and statistics, and some find certain interface elements difficult to read.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of SuperOps.ai RMM
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What reviewers mention most

Aaron C.Verified Review
Posted on Mar 20, 2025

“SuperOps has become an essential, intuitive platform that powers 90% of my daily work tasks efficiently.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
My experience with SuperOps has been excellent, as it now handles the majority of my daily workload. The intuitive interface, quick search capabilities, and dashboard tabs make navigation and task management simple and efficient—much better than other services I’ve used. Migrating devices, tickets, and workflows into SuperOps was incredibly smooth, taking less than a day to complete. Features like the runbook and approvals process have drastically reduced repetitive tasks, turning multi-step email processes into single-click actions. Additionally, the customer support team is responsive and proactive in keeping me updated.
Gary B.Verified Review
Posted on Mar 20, 2025

“SuperOps has been an incredibly efficient and well-designed tool that has streamlined our remote management tasks.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Our experience with SuperOps has been excellent from the start. The software’s layout, default fields, and feature set are thoughtfully designed, making it easy to navigate and customize based on our business needs. All built-in tools and integrations perform smoothly without noticeable glitches, which is impressive. One of the standout aspects of our experience has been the knowledgeable and highly responsive customer support team. The implementation process was seamless, and overall, SuperOps has added significant value by improving our operational efficiency.
Matthew I.Verified Review
Posted on Mar 20, 2025

“Switching to SuperOps from N-able N-Central has been a refreshing and highly productive experience.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Our transition to SuperOps a few months ago was smooth, and it has significantly improved our daily operations. The platform’s scripting capabilities and automatic EDR deployment work seamlessly, while Splashtop provides reliable remote session access to end-user machines. Windows patching has also been effective for our needs. The support team and our account representative have been highly responsive, making the overall experience pleasant. Additionally, custom reports have helped us identify and clean up outdated hardware, adding more value to our processes.
Thomas S.Verified Review
Posted on Mar 20, 2025

“SuperOps is a highly efficient and user-friendly platform”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
My experience with SuperOps has been fantastic from the start. It was easy to implement, simple for staff to learn, and backed by best-in-class customer support. I initially introduced SuperOps at an MSP and now continue to use it as a CIO in my current company. One of the most impressive aspects is how fast the system is evolving, with new features added regularly based on user feedback. Over 2.5 years of usage, I’ve found SuperOps far superior to larger competitors, helping us gain better control over client setups, especially during our transition from traditional Active Directory to Intune with 400+ computers across 32 sites.
Bartosz K.Verified Review
Posted on Mar 20, 2025

“My experience with SuperOps has been very pleasant, especially during the transition from Jira.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Switching from Jira to SuperOps was seamless, and I quickly adapted to the platform without any issues. One of the standout features for me is the ability to use timers on individual tickets, allowing precise tracking of the time spent on each task. Additionally, the integrated Splashtop remote connection worked flawlessly and proved to be extremely useful. SuperOps has made managing endpoints, networks, and documentation across various locations much easier. However, I did encounter a minor issue with the "Send and change status" function, which sometimes required multiple clicks to activate, causing slight frustration during use.
Sanjog J.Verified Review
Posted on Mar 20, 2025

“SuperOps is a good MSP software that offers a reliable PSA-RMM platform with constant feature improvements.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Our experience with SuperOps has been positive as it provides a comprehensive PSA-RMM platform tailored for MSPs. The remote monitoring and management (RMM) feature is particularly impressive with its clean user interface, ease of access, and multi-platform support. The ability to access the host system remotely using tools like file explorer and command line without interrupting the customer adds significant value to our operations. Additionally, SuperOps helps us manage alerts, endpoint monitoring, patch management, and network visibility effectively. However, there are a few drawbacks — the documentation section lacks a file preview option, requiring us to download documents for viewing. Occasionally, the RMM tool fails, forcing us to reinstall it.
Aiden A.Verified Review
Posted on Mar 20, 2025

“SuperOps has everything you need to get your IT service business running efficiently.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Using SuperOps has been a great experience for our IT service business. The platform’s GraphQL API allows us to integrate with almost anything, giving us flexibility when working with tools that aren't natively supported. Even when challenges arise, SuperOps' support team is quick to respond and provides valuable guidance and workarounds to achieve our goals. The platform is easy to learn, with a shallow learning curve that lets users get started right away without worrying about causing major issues. However, we did encounter a few minor interface bugs, and the tab-based Single-Page Application navigation may not be ideal for everyone. Additionally, the lack of historic data retention in the RMM limits our ability to analyze trends like disk space usage over time.
Dominik A.Verified Review
Posted on Mar 20, 2025

“"Very good, but difficult to read in places"”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Our team uses SuperOps daily to solve customer complaints, and the platform has significantly streamlined our task assignment process. The automatic assignment feature ensures that tasks are distributed efficiently among employees, saving time and reducing manual errors. The software offers all the features we need, and the ease of use makes it accessible for everyone in the team. However, we noticed that reporting features, especially those showing completed tasks and stats, are limited or unavailable.

Capabilities

SuperOps.ai RMM features

The full feature set, grouped by module.

Remote Desktop Software

  • File Sharing
  • Remote Access
  • Reporting & Analytics
  • Screen Sharing
  • Session Recording

IT Asset Management Software

  • Asset Tracking
  • Configuration Management
  • Inventory Management
  • Maintenance Management

Asset Tracking Software

  • Activity Tracking
  • Depreciation Management
  • Maintenance Management

Patch Management Software

  • Automatic Approval
  • Automatic Patch Deployment
  • Dashboard
  • Patch Prioritization
  • Patch Scanning
  • Remote Access/Control
  • Reporting

Remote Monitoring & Management Software

  • Backup & Recovery
  • Deployment Management
  • For MSPs
  • IT Asset Management
  • Mobile Access
  • Patch Management
  • Real-Time Alerts
  • Remediation Management

Network Monitoring Software

  • Bandwidth Monitoring
  • Dashboard
  • Ease of Deployment
  • Network Mapping
  • Network Automation
  • Router Monitoring
  • Uptime Monitoring

Service Desk Software

  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Mobile Access
  • Problem Management
  • Remote Control
  • Reports
  • Self Service Portal

Project Management Software

  • Alerts/Notifications
  • Collaboration
  • Document Management
  • Dashboard
  • Portfolio Management
  • Project Tracking
  • Project Planning
  • Reporting and Forecasting
  • Resource Management
  • Task Management
  • Timesheets
  • Workflow Management
  • AI Features

Help Desk Software

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Response Template
  • SLA
  • Ticketing Management
  • AI Features

Network Security Software

  • Access Control
  • Real Time Monitoring
  • Reporting & Analytics
  • Security Assessment
  • Threat Management
  • Vulnerability Management
  • AI Features

Ticketing Software

  • Branding Control
  • Customer Portal
  • Reporting & Analysis
  • AI Features

Plans

SuperOps.ai RMM pricing

Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Get Free TrialVendor pricing page
Standard PSA Only$89 / month
  • Ticketing
  • Client management
  • Project management
  • Contract management
  • Invoicing
  • Project management
  • Custom rebranding
  • Quote management
  • Side conversations
  • Custom mail server
  • Session Timeouts
  • Two Factor Authentication (2FA)
Standard RMM Only$109 / month
  • Windows management
  • Mac management
  • OS Patch management
  • Third-party App Patch management
  • Remote background tools
  • Scripting
  • Policy management
  • IT documentation
  • Intelligent alerting
  • Reporting
  • Splashtop bundled
  • RMM APIs
  • Bitdefender
  • Webroot
Pro Unified Basic$149 / month
  • Ticketing
  • Intelligent Automation
  • Client management
  • Contract management
  • Invoicing
  • Reports
  • Customer satisfication surveys
  • Runbooks
  • Project management
  • Custom rebranding
  • PSA APIs
  • Windows management
  • Mac management
  • OS Patch management
  • Third-party App Patch management
Super Advanced$179 / month
  • Ticketing
  • Intelligent Automation
  • Client management
  • Contract management
  • Invoicing
  • Reports
  • Customer satisfication surveys
  • Runbooks
  • Project management
  • Custom rebranding
  • PSA APIs
  • Quote management
  • Side conversations
  • Custom mail server
  • Windows management

Community signals

AI-generated adoption insights

AI-generated24 Reddit discussions
  • Praised for clean interface, responsive support, and working well as integrated PSA-RMM platform without bloat.
  • Users report straightforward setup with learning curve that resolves once familiar with workflow logic and platform thinking.
  • Common friction points include immature features, limited script management, nested tabs creating navigation complexity, and less flexibility than established competitors.
  • Adopters frequently switch from Syncro due to stagnation, or from fragmented systems like Connectwise and Autotask seeking unified native integration.
Community sentiment58% positive
Reddit24

AI summary of public community discussion - may be inaccurate and is not an official vendor statement.

Media

Screenshots & video