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Spiceworks

4.5 (1 Review)|Write a Review|Unclaimed profile
United States HQFounded 2006

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

SmallMediumLargeFreelancer

Overview

About Spiceworks

Spiceworks was founded in 2006 with a mission to simplify the IT workday, and we’ve been at IT ever since! We’re the global IT marketplace that connects millions of technology buyers and sellers so they can get their jobs done, every day. We help tech professionals find, adopt, and manage the latest technologies while also helping tech brands build, market, and support better products and services.

At a glance

Software information

Industries served, licensing and the support Spiceworks provides.

Industries

  • Computer-network-security
  • Information-technology-services

Licensing

  • Proprietary

Support

  • Email
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

4.5
Based on 1 verified review
Ease of use4.0
Features & functionality3.0
Customer support3.0
Value for money3.0
Integrations3.0

What users like the most

  • The software easy provides ticket management
  • We can also build custom reports and create user portals
  • We have also been able to secure remote support through SpiceWorks

What users like the least

  • The cloud version has some specific limitations with regards to emailing
  • Lack of notification options affects functionality

What users say

Review Analytics of Spiceworks

Every review is verified through Goodfirms before it's published.

4.51 Verified Review
Ease of use4.0
Features & functionality3.0
Customer support3.0
Value for money3.0
Integrations3.0
Review Summary
Drawn from 1 verified reviews
The software easy provides ticket managementWe can also build custom reports and create user portalsWe have also been able to secure remote support through SpiceWorks
Detailed Reviews of Spiceworks
Sort ByWrite a Review
Zach Wimpey, CEO at Craig and Landreth ClarksvilleVerified Review
Posted on Feb 1, 2022

“Based upon user-friendliness and customization services; I'd like to recommened Spiceworks for all!”

Overall rating4.5
Ease of use4.0
Features & functionality3.0
Customer support3.0
Value for money3.0
Integrations3.0

The help desk software used by my company - Craig and Landreth Clarksville is Spiceworks. Here are a few advantages and disadvantages of using Spiceworks for your organization.

Capabilities

Spiceworks features

The full feature set, grouped by module.

IT Asset Management Software

  • Asset Tracking
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Maintenance Management
  • Requisition Management

Service Desk Software

  • Change Management
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Procurement Management
  • Self Service Portal

Network Monitoring Software

  • Bandwidth Monitoring
  • Dashboard
  • Network Mapping
  • Network Automation
  • Router Monitoring
  • Server Monitoring
  • Uptime Monitoring
  • Visual Maps

IT Management Software

  • Asset Management
  • Capacity Management
  • Compliance Management
  • Maintenance Scheduling
  • Network Monitoring
  • Patch Management
  • Remote Access/Control
  • Reporting & Analytics

Plans

Spiceworks pricing

Free Version
No
Vendor pricing page

Media

Screenshots & video

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