Smartsheet

United States HQFounded 2005

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

SmallMediumLargeFreelancer

Overview

About Smartsheet

Smartsheet is intuitive online project management, collaboration & Gantt chart tool. It has a familiar spreadsheet-like interface, coupled with file sharing & workflow. Smartsheet enables teams to get work done fast and efficiently. We are a leading cloud-based platform for work execution, enabling organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

At a glance

Software information

Industries served, licensing and the support Smartsheet provides.

Industries

  • Human-resources
  • Information-technology-services
  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based

Support

  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinar
  • Infographics
  • Case Studies
Languages (1)
English

Review analytics

What customers report

4.3
Based on 10 verified reviews
Ease of use5.0
Features & functionality5.0
Customer support4.5

What users like the most

  • We are extremely satisfied with the platform.
  • For enterprises, it becomes easy to automate business workflows by combining multiple actions and conditional paths.

What users like the least

  • Nothing comes to mind.
  • However, it would be nice to have a more customizable dashboard and chart components.

What users say

Review Analytics of Smartsheet

Every review is verified through Goodfirms before it's published.

4.310 Verified Reviews
Ease of use (2 reviews)5.0
Features & functionality (2 reviews)5.0
Customer support (2 reviews)4.5
Review Summary
Summarized from 10 verified reviews · Updated September 2026
Smartsheet is widely praised for its ease of use and cloud-based accessibility, with users appreciating its collaboration features, multiple viewing options (Gantt, grid, calendar), and automation capabilities. The platform works well for various project management methodologies and integrates with common business tools. However, users note limitations including weak Gantt chart functionality, limited archiving options, restricted integration with Outlook email, and constraints in zooming and customization for some workflows.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Smartsheet
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What reviewers mention most

Stoyan Mitov, CEO at DreamixVerified Review
Posted on Aug 1, 2023

“The tool helps us daily to automate and streamline our workflows”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0

We Dreamix use Smartsheet. It is our company’s choice for business process management software. This cloud-based tool helps us daily to automate and streamline our workflows. We’ve been using it for almost a year. It is easy for me to create project plans, delegate duties to team members, and continuously monitor the progress of projects. Smartsheet features a single interface for comments, file attachments, and reminders. As part of its integration with other business tools, such as Microsoft Office 365 and G Suite, it ensures consistent collaboration and information sharing. However, it would be nice to have a more customizable dashboard and chart components. For enterprises, it becomes easy to automate business workflows by combining multiple actions and conditional paths.

Elice Max, Co-Owner and Marketing Director at EMUCouponVerified Review
Posted on Aug 1, 2023

“The platform is incredibly user-friendly and easy to learn”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0

We EMUCoupon use Smartsheet. The software is incredibly user-friendly and easy to learn, and anyone in the office can use it effortlessly. The biggest selling point is that we have not yet switched to other software due to Smartsheet's fleshed-out automation and collaboration features.

Ethan Taub, CEO at CashryVerified Review
Posted on Jul 16, 2021

“A strong project management software”

Overall rating4.0

At Cashry, we use a smartsheet, strong project management features enable our team to utilize different views of real-time data, and switch easily from Gantt, card, grid and calendar views. Smartsheet has automatic update requests, and can be used for waterfall and agile projects, product launch, sprint planning, and more. The resource management feature provides us with the visibility of who is busy, and who is not, in real-time. We can also attach files, share sheets, get notified, view the activity log, export, email, and print.

Brack Nelson, Marketing Manager at Incrementors SEO ServicesVerified Review
Posted on Jun 2, 2021

“This software makes everything we do so smooth and simple”

Overall rating4.0

At Incrementors SEO Services, we use Smartsheet. This software makes everything we do so smooth and simple. We load all of our projects into a Smartsheet so that we can all lead them. I don't think that I could do my job as efficiently without it. The thing I like the most is clarity and collaboration. To be capable of quickly seeing what others are doing and controlling them together, setting suggestions, and sending update requests is what makes our company run well. I think there have been a few times that we have maxed out on the number of lines. I don't know why there is a starter there, but that's probably my only criticism is that some of our sheets get large and max out.

John Ostler, Co-founder at Eight Bit StudiosVerified Review
Posted on Dec 5, 2019

“Awesome product”

Overall rating4.0

Pros: Cloud, all-in-one, easy to use, great for connecting to-do's and notes to assets and user stories

Cons: Smartsheets Gantt chart creator leaves a lot to be desired

Christian O. Rosenthal, Digital Manager at Zync AgencyVerified Review
Posted on Oct 3, 2019

“Good”

Overall rating4.0

Pros: Easy to use

Cons: Limited

Binh WilsonVerified Review
Posted on Jan 18, 2019

“Great! Specially for collab”

Overall rating5.0

Pros: Works just like Excel and more flexible. Better than Google sheets.

Cons: Can't zoom out.

Amit Tiwari, Digital Marketing Expert at OTS SolutionsVerified Review
Posted on Jan 1, 2019

“Fantastic Product”

Overall rating5.0

I do enjoy that I can share files out with anyone. I like that they can edit and I can see them immediately. The workspace is clean and it is far more powerful than I need it for. I'm sure I could get tricky with it and make it do flips and jumps, but I have heretofore not needed to make it do that.

David Faulkner, Managing Director at Fluent Trade TechnologiesVerified Review
Posted on Dec 31, 2018

“Favorable”

Overall rating4.0

Pros: Very simple to use and stays in the cloud.

Cons: Seems to require to follow the style of kanban or agile.

Stephen P Chapin, Search Engine Optimization Expert at Seo Pro HubVerified Review
Posted on Dec 26, 2018

“Smartsheet for Project Management”

Overall rating3.0

Its a real easy project management solution to get up and running. Very easy to get working in no time at all. No real archiving of completed tasks. Real integration with outlook email not really there.

Capabilities

Smartsheet features

The full feature set, grouped by module.

Project Management Software

  • Alerts/Notifications
  • Collaboration
  • Document Management
  • Dashboard
  • Idea Management
  • Portfolio Management
  • Project Tracking
  • Project Planning
  • Reporting and Forecasting
  • Resource Management
  • Task Management
  • Timesheets
  • Workflow Management

Collaboration Software

  • Agile & Scrum
  • Brainstorming
  • Calendar Management
  • Contact Management
  • Content Collaboration
  • Document Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Workflow Management

Task Management Software

  • Collaboration Tool
  • Document Management
  • Portfolio Management
  • Progress Tracking
  • Project Budgeting
  • Project Planning
  • Project Scheduling
  • Reporting
  • Resource Management
  • Task Management
  • Team Collaboration
  • Time Tracking

Grant Management Software

  • Application Management
  • Contact Management
  • Document Management
  • Grant Award
  • Grant Discovery
  • Proposal Creation

Gantt Chart Software

  • Alerts/Notifications
  • Capacity Tracking
  • Drag & Drop
  • Milestone Tracking
  • Project Management
  • Real-Time Visibility
  • Task Management
  • Templates
  • Time Tracking

Spreadsheet Software

  • Access Control
  • Activity Log
  • Charting
  • Collaboration
  • Data Filtering
  • Data Sorting
  • Formulas & Functions
  • Publishing Management
  • Reminders
  • Reports
  • Templates

Project Tracking Software

  • Collaboration Tools
  • Cost-to-Completion Tracking
  • File Sharing
  • Gantt Charts
  • Kanban Board
  • Milestone Tracking
  • Percent-Complete Tracking
  • Prioritization
  • Status Tracking
  • Time & Expense Tracking

Project Planning Software

  • Budget Management
  • Collaboration Tools
  • Gantt Charts
  • Kanban Board
  • Portfolio Management
  • Prioritization
  • Progress Tracking
  • Reports
  • Resource Management
  • Task Management
  • Template Management
  • Time Tracking

Credentialing Software

  • Appointment Scheduling
  • Certification Tracking
  • Committee Management
  • Document Management
  • Expiration Management
  • License Verification
  • Online Applications
  • Policy Management

Online Proofing Software

  • Audit Trails
  • Due Date Tracking
  • File Sharing
  • Markup Tools
  • Role-Based Permissions
  • Status Tracking
  • Task Management
  • Version Control

Team Management Software

  • Assignment Management
  • Commenting/Notes
  • Goal Setting/Tracking
  • Progress Tracking
  • Project Planning
  • Resource Management
  • Scheduling
  • Task Management
  • Third Party Integration
  • Time Tracking

Workflow Management Software

  • Access Controls
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Custom Dashboard
  • Document Management
  • Forms Management
  • Task Management
  • Workflow Configuration

Remote Work Software

  • Collaboration
  • File Sharing
  • Project Management
  • Remote Access
  • Reporting & Analytics
  • Security

Business Process Management Software

  • Collaboration
  • Process Automation
  • Process Monitoring
  • Project Management
  • Reporting & Analysis
  • Workflow Management

Business Plan Software

  • Collaboration
  • Dashboard

Resource Management Software

  • Collaboration Tools
  • Project Planning
  • Reports
  • Resource Scheduling
  • Task Management

Scrum Software

  • Collaboration Board
  • Daily Reports
  • Iteration Management
  • KPI Monitoring
  • Prioritization
  • Progress Tracking
  • Roadmapping
  • Task management

Maintenance Management Software

  • Asset Tracking
  • Calibration Management
  • Equipment Maintenance
  • Inventory Management
  • History Tracking
  • Mobile Access
  • Preventive Maintenance
  • Reporting
  • Scheduling
  • Work Order Management

Plans

Smartsheet pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based

Media

Screenshots & video

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