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SmarterTrack

5.0 (1 Review)|Write a Review|Unclaimed profile

Deployment

WindowsWeb-based

Best for

SmallMediumLargeFreelancer

Overview

About SmarterTrack

Deliver unparalleled customer service, improve productivity, reduce overall support and customer service costs, and consolidate all communication in one location, for analysis and compliance needs. SmarterTrack allows you to improve customer service while better utilizing employees across your business and brands. In addition, SmarterTrack is available as an on-premise installation that you fully manage, or as a Hosted Solution

At a glance

Software information

Industries served, licensing and the support SmarterTrack provides.

Licensing

  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • Free trial

Support

  • Online (Ticket)
  • Business Hours

Training

  • Help Guides
  • Video Guides
  • Blogs
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • On-Site Training

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0

What users like the most

  • It is easy to use and has a user-friendly interface.
  • Provides a range of features to help any business.
  • It has powerful reporting capabilities.

What users like the least

  • My all issues have been fixed by the team so nothing to dislike.

What users say

Review Analytics of SmarterTrack

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0
Review Summary
Drawn from 1 verified reviews
It is easy to use and has a user-friendly interface.Provides a range of features to help any business.It has powerful reporting capabilities.
Detailed Reviews of SmarterTrack
Sort ByWrite a Review
Nicholas HarmonVerified Review
Posted on Jan 24, 2023

“SmarterTrack is an online customer service platform that provides a comprehensive suite of tools for managing customer inquiries and processes.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0
Absolutely amazing solution. it easily integrates with other systems and gets the job done nicely and perfectly. Almost everything is available here for the support system which makes it a great tool for better customer support.

Capabilities

SmarterTrack features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • SLA
  • Ticketing Management

Plans

SmarterTrack pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Free Trial
30 Days
Vendor pricing page
Standard$20 / month

Media

Screenshots & video

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