A little more than a year ago (when the COVID lockdown started), we had to switch from an unmanaged 11-court complex to a highly managed, all reservation system where we could track all play on all courts in order to be allowed to reopen. We rolled out to ~300 users (most of whom are non-tech-savvy active seniors) and within just a few days, they were all making self-service reservations on phones, iPads, and browsers. We were able to implement buffer-based reservations, then staggered start time reservations on adjacent courts, then cope with a major renovation project (closing down courts, creating temporary courts, opening new courts) ... all through the configurable user interface with no down time. Excellent support throughout for questions and enhancement requests from the Customer service team.
Looking back, I don't know how we would have made it through the past year in any other way - now, our users have gotten quite accustomed to a reservation-based system, so even after all of the COVID restrictions end, I think we will be keeping the system long-term. Highly recommended - these days, it's a rare experience to have a web-based service live up to its marketing material - I think Skedda has done that and more. Thanks to the entire team there.