About ServiceWise

ServiceWise is a completely customizable internal helpdesk and IT Service Management (ITSM) solution. ServiceWise focuses on providing the highest level of service to your customers. Introducing the all-new LiveSync feature, customers can now chat live with support or request a meeting in a single click. No matter whether you are a 15-person or 5,000-person support organization, ServiceWise is a powerful and proven solution that enables you to automate and streamline your IT services and help desk activities with configurable workflows, process management, email notifications, and a searchable knowledgebase.

At a glance

Software information

Industries served, licensing and the support ServiceWise provides.

Industries

Information-technology-services

Licensing

Proprietary
Monthly Payment
Free trial

Support

Email
Phone
24x7 Support

Training

In-person

Knowledge Base

Help Guides
Video Guides
Webinars
Whitepapers

Languages (1)

English

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Capabilities

ServiceWise features

The full feature set, grouped by module.

Help Desk Software

Analytics & Reporting
Customer Review
Customization
Email Integration
Escalation
Live Chat
Multilingual
SLA
Ticketing Management

Service Desk Software

Change Management
IT Asset Management
Knowledge Base
Mobile Access
Problem Management
Remote Control
Reports
Self Service Portal
SLA Management

ITSM Software

Asset Management
Customization and Flexibility
Incident Management
IT Release Management
Reporting and Analytics
Security and Compliance
Self-Service Portal
Service Level Management

Plans

ServiceWise pricing

Price Type

Month

Free Version

Payment Frequency

Monthly Payment

Preferred Currency

USD ($)

Free Trial

30 Days

Vendor pricing page

Standard$20 / month

Media

Screenshots & video

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