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ServiceMax

5.0 (2 Reviews)|Write a Review|Unclaimed profile
United States HQFounded 2007

Deployment

Web-basediPhone/iPadAndroidWindows

Best for

SmallMediumLarge

Overview

About ServiceMax

ServiceMax is the only cloud-based, asset-centric field service management software that increases technician productivity by 23% and customer satisfaction by 20%. It is the leading provider of Field Service Management Software for equipment manufacturers and service providers. In addition, ServiceMax provides service execution solutions for operators in asset-intensive industries.

At a glance

Software information

Industries served, licensing and the support ServiceMax provides.

Industries

  • Logistics-supply-chain
  • Retail
  • Transportation-trucking-railroad

Licensing

  • Proprietary
  • Quote Based

Support

  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinar
Languages (5)
DutchEnglishFrenchItalianSpanish

Review analytics

What customers report

5.0
Based on 2 verified reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0

What users like the most

  • Very smooth platform. It has helped me with my business and makes scheduling flexible. Fully customizable for my needs. it also makes it easy for me to modify appointments. Software is very convenient and simple to understand and much less stressful for me.
  • The software is fairly easy to learn and set up, with helpful documentation and a supportive community making the onboarding process smoother. The software equips dispatchers and managers with the necessary information for realigning jobs and efficiently managing day-to-day operations.

What users like the least

  • Their customer service communication is good, but definitely, there still is something how to the better and more customizable.
  • An audit trail feature for tracking modifications would enhance transparency.

What users say

Review Analytics of ServiceMax

Every review is verified through Goodfirms before it's published.

5.02 Verified Reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0
Review Summary
Drawn from 2 verified reviews
Very smooth platform. It has helped me with my business and makes scheduling flexible. Fully customizable for my needs. it also makes it easy for me to modify appointments. Software is very convenient and simple to understand and much less stressful for me. The software is fairly easy to learn and set up, with helpful documentation and a supportive community making the onboarding process smoother. The software equips dispatchers and managers with the necessary information for realigning jobs and efficiently managing day-to-day operations.
Detailed Reviews of ServiceMax
Sort ByWrite a Review
AnonymousVerified Review
Posted on Feb 6, 2024

“ServiceMax has significantly improved our service operations, providing valuable features and exceptional customer support”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
ServiceMax has proven to be a valuable choice for our organization, with its standout feature being the exceptional customer support. The software has streamlined our tool calibration process, providing better regulatory compliance and improved visibility for our Field Service Technicians. ServiceMax boasts one of the best customer support systems, with knowledgeable and helpful staff always ready to assist. The team's expertise has been crucial in implementing custom functionalities to manage our Tool Calibration process efficiently. While there are areas for improvement, the software remains a reliable tool for enhancing efficiency and compliance in our field service activities.
AnonymousVerified Review
Posted on Dec 18, 2023

“ServiceMax has saved me hours and made booking convenient.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
happy with the software and till now have had a fantastic experience. I use it for my business, and I really love having this software that makes it easier, it seems to work well so far. This software has been a real help in saving my time and energy in scheduling. I wish that I had gotten it a bit earlier. because it's perfect for my business as Clients can comfortably schedule on their own time while still being offered services they didn’t know about.

Capabilities

ServiceMax features

The full feature set, grouped by module.

Scheduling Software

  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Online Booking
  • Real-time Scheduling
  • Resource Scheduling

Field Service Management Software

  • Contact Management
  • Contract Management
  • Dispatch Management
  • Inventory Management
  • Job Scheduling
  • Mobile Access
  • Quotes & Estimates
  • Reports
  • Routing
  • Service History Tracking
  • Time Tracking
  • Work Order Management

Service Dispatch Software

  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

Work Order Software

  • Contract Management
  • Dispatch Management
  • Task Management
  • Preventive Maintenance
  • Quotes & Estimates
  • Routing Resource
  • Scheduling
  • Work Order Management

CPQ Software

  • Guided Selling
  • Price and Cost Calculations
  • Product Configurator
  • Proposal Generation
  • Quotes/Estimates
  • Renewal Management
  • Self Service Portal

Plans

ServiceMax pricing

Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)
Vendor pricing page

Media

Screenshots & video

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