Rocket.Chat

United States HQFounded 2015

Deployment

Web-basedWindows

Best for

SmallMediumLarge

Overview

About Rocket.Chat

Talk to visitors and customers in one place, regardless of how they connect with you. Rocket.Chat provides one team inbox for all client communication, enabling companies to support customers on their favorite channels: Email, Messenger, Twitter, Whatsapp, SMS & LiveChat. Combine all messages across channels on Rocket.Chat. We use communication platforms on a daily basis to collaborate with colleagues, other companies, customers and communities. Most of them give you very little in terms of control and customizations; except Rocket.Chat.

Bring together messages, projects, and tasks into one place and watch your team’s productivity rise to new heights. Engage in contextual interactions with customers irrespective of how they contact you. Ensure long-term relationships and improved business outcomes.

At a glance

Software information

Industries served, licensing and the support Rocket.Chat provides.

Industries

  • Entertainment
  • Information-technology-services

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • Free trial
  • Free version

Support

  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Case Studies
Languages (1)
English

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0

What users like the most

  • Very useful for educational, financial, healthcare and tech industries.
  • It's convenient and effective to use.
  • Provide stability and consistency.

What users like the least

  • Nothing negative about it as of now.

What users say

Review Analytics of Rocket.Chat

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
Review Summary
Drawn from 1 verified reviews
Very useful for educational, financial, healthcare and tech industries.It's convenient and effective to use.Provide stability and consistency.
Detailed Reviews of Rocket.Chat
Sort ByWrite a Review
Joan YoungVerified Review
Posted on Feb 7, 2023

“Rocket.Chat is a customizable modern team chat and collaboration platform that enables teams to collaborate seamlessly.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
I absolutely love it!! it’s a great live chat solution that works amazingly well. And helps me for keeping in touch with my website visitors. As it provides me with the ability to interact with real time clients visiting my website. Certainly, I am going to use it more in future for my online business.

Capabilities

Rocket.Chat features

The full feature set, grouped by module.

Live Chat Software

  • Alerts/Notifications
  • Canned Responses
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking

Collaboration Software

  • Agile & Scrum
  • Audio/Video Chats
  • Brainstorming
  • Calendar Management
  • Contact Management
  • Synchronous Editing
  • Version Control

Remote Work Software

  • Audio/Video Calls
  • Collaboration
  • Employee Monitoring
  • File Sharing
  • Live Chat
  • Remote Access
  • Security

Team Communication Software

  • Alerts/Notifications
  • Audio/Video Calls
  • Collaboration
  • File Sharing
  • Meeting Management
  • Mobile Access
  • Real-time Chat
  • Screen Sharing

Video Conferencing Software

  • File Sharing
  • HD Audio & Video
  • Mobile Access
  • Online Meetings
  • Polls & Survey
  • Real Time Chat
  • Screen Sharing

Chatbot Software

  • AI & Machine Learning Capabilities
  • Analytics and Reporting
  • Compliance and Privacy
  • Customizable Templates
  • Easy Integration
  • Multi-Channel Support
  • Multilingual Support

Plans

Rocket.Chat pricing

Price Type
Month
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Preferred Currency
USD ($)
Free Trial
30 Days
Standard$4 / month

Media

Screenshots & video

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