Relay by Switch Labs

Relay gives customer support teams a modern workspace for managing conversations from intake through resolution. Teams can organize tickets, assign owners, collaborate internally, use saved replies and automation, track service performance, and keep customer context together. Its AI-native workflow helps agents triage requests and respond faster without layering another tool onto an aging help desk. Relay is cloud hosted and works in the browser, making it suitable for support teams at companies of any size.

The platform is built by Switch Labs and is available at crm.switchlabs.dev.