Overview

About QueueMetrics

QueueMetrics call-center monitor lets you track agent productivity and working time, payrolls, sales targets, conversion rates, ACD, IVR and Music-on-hold events. Generate inbound and outbound campaign statistics and monitor realtime processes with customizable wallboards and reports.

At a glance

Software information

Industries served, licensing and the support QueueMetrics provides.

Industries

Banking
Consumer-services
Financial-services
Hospital-health-care
Information-services
Information-technology-services

Licensing

Proprietary
Annual Subscription
Free version

Support

Email
Live Chat
Phone
24x7 Support

Training

Webinar
Documentation

Knowledge Base

Help Guides
Video Guides
Blogs
Webinars
On-Site Training

Languages (1)

English

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Capabilities

QueueMetrics features

The full feature set, grouped by module.

Call Center Software

Call Logging
Call Recording
Call Scripting
Campaign Management
Conference Calling
Escalation Management
Interactive Voice Response
Manual Dialer
Predictive Dialer
Queue Management
Reporting & Analytics
Voicemail

Plans

QueueMetrics pricing

Free Version

Yes

Payment Frequency

Annual Subscription

Preferred Currency

CHF (Fr.)

Get Free Trial Vendor pricing page

Media

Screenshots & video

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