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ProProfs Help Desk

4.2 (10 Reviews)|Write a Review|Unclaimed profile
United States HQFounded 2005

Deployment

Web-based

Best for

SmallMediumLarge

Overview

About ProProfs Help Desk

ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk System is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface.

Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service-level agreements.

At a glance

Software information

Industries served, licensing and the support ProProfs Help Desk provides.

Industries

  • Consumer-services
  • Retail

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Email
  • Phone
  • 24x7 Support

Training

  • In-person

Knowledge Base

Languages (1)
English

Review analytics

What customers report

4.2
Based on 10 verified reviews
Ease of use4.1
Features & functionality3.8
Customer support3.9
Value for money3.3
Integrations3.3

What users like the most

  • It is easy, simple and fast-working software.
  • Awesome customer service is provided.
  • Helpful for me to answer so fast with the real-time chat option.

What users like the least

  • This is a great tool for businesses, and no drawbacks found as of now.
  • What I liked least about ProProfs Help Desk is the lack of advanced customization options in reporting and analytics, which can limit deeper insights for more complex customer support needs.
  • ProProfs Help Desk is that some advanced customization options can feel limited, especially for larger teams with complex workflows. While it’s great for most businesses, those needing highly tailored features might find it a bit restrictive.

What users say

Review Analytics of ProProfs Help Desk

Every review is verified through Goodfirms before it's published.

4.110 Verified Reviews
Ease of use (9 reviews)4.0
Features & functionality (9 reviews)3.8
Customer support (9 reviews)3.8
Value for money (3 reviews)3.3
Integrations (3 reviews)3.3
Review Summary
Summarized from 10 verified reviews · Updated September 2026
ProProfs Help Desk is praised for simplifying ticket management and enabling faster customer support responses through features like automatic ticket assignment and shared inboxes. Users highlight the platform's intuitive design, live chat functionality, and integration of knowledge management tools. The software combines support, training, and knowledge management capabilities in one place, making it accessible even for non-technical users. Some reviewers note that advanced reporting features could be more detailed, but overall the platform is described as reliable and effective for businesses of various sizes.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of ProProfs Help Desk
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What reviewers mention most

Mohit Pupu, ceo at Dear lotteryVerified Review
Posted on Feb 28, 2025

“ProProfs is an Easy and perfet Tool for Each off you”

Overall rating3.0
Ease of use3.0
Features & functionality3.0
Customer support3.0
I’m the founder dear lottery of and have been using ProProfs for a few months—it’s been a game-changer for my workflow. The platform is intuitive, seamlessly integrating training, knowledge management, and customer support tools in one place. Creating online quizzes and courses is effortless, even without technical expertise, and the customization options are a great advantage.

The live chat and help desk features have significantly improved my customer service process. However, I wish the advanced reporting offered more detailed insights. Overall, ProProfs is an excellent all-in-one solution for businesses and educators.

ProProfs Help Desk Review
Features Used: Help Desk Software, Customer Service Software
Duration of Use: 5 Months
Usage Frequency: Weekly
Pricing: Mid-tier
What I Like Most
Prabodh Ray, ceo at raja rani couponVerified Review
Posted on Feb 28, 2025

“ProProfs Help Desk is wonderful”

Overall rating3.0
Ease of use4.0
Features & functionality4.0
Customer support5.0
ProProfs Help Desk best This is the best software and I really enjoyed using it and it is really great Lottery raja rani coupon Todays result 9pm night If we talk about the result which comes out at 9:00 pm in the evening. You people do not have to wait to download it, I have put a screenshot above. From there you people can easily download the result.
ABHISHEK TIWARI, seo at tscVerified Review
Posted on Jan 31, 2025

“ProProfs Help Desk best”

Overall rating5.0
Ease of use4.0
Features & functionality4.0
Customer support5.0
ProProfs Help Desk best This is the best software and I really enjoyed using it and it is really great Lottery Sambad Todays result lottery sambad 8pm night If we talk about the result which comes out at 8:00 pm in the evening. You people do not have to wait to download it, I have put a screenshot above. From there you people can easily download the result.
Manish Kumar, Lottery Sambad Ticket Seller In Kolkata at Lottery Sambad Pvt. Ltd.Verified Review
Posted on Jan 9, 2025

“ProProfs Help Desk is Simple, Fast, Reliable”

Overall rating4.0
Ease of use4.0
Features & functionality4.0
Customer support4.0
I work at lottery sambad. ProProfs Help Desk makes customer support simple and effective. It helps our team stay organized with easy ticket management, live chat, and detailed analytics. Whether you're a small business or a large company, ProProfs Help Desk makes delivering great support a breeze.
Raja Raj, manager at sambadVerified Review
Posted on Jan 9, 2025

“Good Result”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Great to hear how ProProfs has improved your workflow and improved customer service! combination of training knowledge management and support tools make it a truly powerful all-in-one platform. Hopefully future updates https://lotterysambads.com will meet your reporting needs!
Yash Kumar, The Founder at Dear Lottery Pvt. Ltd.Verified Review
Posted on Dec 11, 2024

“ProProfs is an Easy and Effective Tool for Everyone”

Overall rating4.0
Ease of use4.0
Features & functionality3.0
Customer support3.0
I'm the founder of dear lottery and have been using ProProfs for a few months, and it’s been a game-changer for my workflow. The platform is intuitive, and I love how it combines training, knowledge management, and customer support tools in one place. Creating online quizzes and courses is super easy, even without technical expertise, and the ability to customize everything is a big plus. The live chat and help desk features have significantly improved my customer service process. However, I wish some features, like advanced reporting, were more detailed. Overall, ProProfs is an excellent tool for businesses or educators looking for an all-in-one solution.
Damian CrawfordVerified Review
Posted on Jan 10, 2023

“ProProfs Help Desk streamlines the entire customer support process to help businesses build relationships with the customer.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money4.0
Integrations4.0
An excellent solution with superb options. I have been using different software to manage my organization’s interactions with my clients. And this one is the best customer support tool. I like its chat/ messaging option and also customizable reports.
Shiv Gupta, Marketing Director at Incrementors Lead Generation Verified Review
Posted on Feb 2, 2022

“ProProfs Help Desk is the solution to your online business problems.”

Overall rating3.5
Ease of use4.0
Features & functionality3.0
Customer support3.0
Value for money3.0
Integrations3.0

Repeat customers are critical to the success of any e-commerce business in the online industry, making it all the more important to keep your customers happy and satisfied. With so many queries coming in the form of product feature requests, pricing requests, and so on, your support team may find it difficult to respond to every customer email. This is where the ProProfs Help Desk comes in my company, arming your team to deal with an increasing number of tickets in a timely manner. So, if you're having trouble keeping track of important customer emails,

Ryan Patel, FounderVerified Review
Posted on Jan 31, 2022

“I find ProProfs the best help desk support software among all.”

Overall rating4.0
Ease of use3.5
Features & functionality3.5
Customer support3.0
Value for money3.0
Integrations3.0

I am Ryan Patel, and I am the Founder of Lottery Sambad, one of India’s most trusted financial sites. ProProfs Help Desk. There’s nothing that can best describe this software but just two words - simple and fast. Its ticket management capability is so simple that it will make your agents work faster and more proactive. It can automatically assign a ticket to the right person that can best handle it, saving your entire team a huge chunk of time and effort routing tickets. With its shared inbox, tickets are being resolved faster as everyone can collaborate and brainstorm about the best approach to use. And the best part, it’s much lighter on the pocket as it will not cost you much.

Kumar Prince, Senior Team Lead at eWeb A1Professionals Pvt Ltd - Committed to QualityVerified Review
Posted on Mar 6, 2019

“Helps to Reduce Support Tickets Faster!”

Overall rating5.0
Hands down, my experience with the ProProfs Help Desk has been quite delightful so far. I started using this tool since last November and haven't been disappointed so far. My agents love it! Now everyone can prioritize their tickets and ensure that every customer receives an answer to their question fast. Plus, Knowledge base integration is doing wonders for me. Would recommend the tool to all!

Capabilities

ProProfs Help Desk features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management

Service Desk Software

  • Change Management
  • CMDB
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Remote Control
  • Reports
  • Self Service Portal
  • SLA Management

Customer Service Software

  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal

Plans

ProProfs Help Desk pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
15 Days
Vendor pricing page
Premium$30 / month
  • Unlimited Tickets
  • Multiple Departments & Teams
  • Audit & Admin Controls
  • Roles & Permissions
  • Auto-Response

Media

Screenshots & video

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