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Proprofs Chat

5.0 (7 Reviews)|Write a Review|Unclaimed profile

Deployment

WindowsMacLinuxAndroidiPhone/iPadWeb-based

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Overview

About Proprofs Chat

ProProfs Chat is the easiest and fastest way to engage and convert website visitors to customers. Resolve customer issues faster by seeing what customers type (even before they send it) or what they are viewing on your website. Add ProProfs live chat software to your website to offer quality responses using ready-made templates & greetings, as effective customer service is an integral part of business success.

At a glance

Software information

Industries served, licensing and the support Proprofs Chat provides.

Licensing

  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Phone
  • Email
  • Live Chat
  • Online (Ticket)

Training

  • Help Guides
  • Video Guides
  • Blogs

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs

Review analytics

What customers report

5.0
Based on 7 verified reviews
Ease of use5.0
Features & functionality4.7
Customer support4.8
Value for money4.0
Integrations4.0

What users like the most

  • The seamless integration of ProProfs Chat with our existing CRM and support tools was incredibly beneficial. It allowed us to maintain continuity in customer interactions and keep all communication records in one place, which streamlined our support process significantly.
  • The chat routing feature is excellent. It ensures that customer queries are directed to the right department or agent, improving response times and customer satisfaction. Additionally, the internal team messaging allows us to discuss and resolve complex issues without leaving the chat platform, making our support process more efficient.
  • The chat routing feature is excellent. It ensures that customer queries are directed to the right department or agent, improving response times and customer satisfaction. Additionally, the internal team messaging allows us to discuss and resolve complex issues without leaving the chat platform, making our support process more efficient.

What users like the least

  • Sometimes, the notification system can be delayed or inconsistent, especially when handling multiple chats simultaneously. However, we do get a solution instantly, always.
  • The reporting feature could be more detailed. While it provides useful insights, having more granular data would help us better understand and improve our support performance.
  • The reporting feature could be more detailed. While it provides useful insights, having more granular data would help us better understand and improve our support performance.

What users say

Review Analytics of Proprofs Chat

Every review is verified through Goodfirms before it's published.

5.07 Verified Reviews
Ease of use (6 reviews)5.0
Features & functionality (6 reviews)4.6
Customer support (6 reviews)4.8
Value for money (1 review)4.0
Integrations (1 review)4.0
Review Summary
Summarized from 7 verified reviews · Updated September 2026
ProProfs Chat is a live chat platform with intelligent routing that automatically directs visitors to appropriate departments or agents. Reviewers consistently praise its integrations with external platforms like Shopify, ease of use, and collaboration features including internal team messaging. The software includes chatbot capabilities trained from knowledge bases, real-time language translation, and pre-chat forms. Users report it effectively reduces manual chat routing overhead and improves customer support efficiency at an affordable price point.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Proprofs Chat
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What reviewers mention most

Om Ahuja, Marketing & Growth Specialist | SEO Outreach Expert at TechmagnateVerified Review
Posted on Dec 13, 2024

“A breathtaking solution for all my business customer support needs!”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
ProProfs Chat has been a breath of fresh air for our customer support. Its intelligent chat routing feature directs inquiries to the right agent for faster responses. And the real-time language translation is mind-blowing! We can seamlessly chat with customers worldwide, which is huge for us. If you want top-notch support, give ProProfs Chat a try!
Tarun Bansal, Digital Marketing Consultant | Project Manager at KnowlettlearningVerified Review
Posted on Dec 13, 2024

“ProProfs Chat has completely revolutionized”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
ProProfs Chat has completely revolutionized how we connect with our customers! The best part? We can train our chatbot using the knowledge base, so it's like having a little genius ready to answer FAQs instantly. Add to that the pre-chat form that gathers key details upfront and the smart routing that gets customers to the right team in seconds—it's like having a rockstar assistant who never takes a day off!
Yogesh Tomar, Search Engine Optimization Executive at TechmagnateVerified Review
Posted on Jun 24, 2024

“ProProfs Live Chat has helped enhance our team collaboration”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
ProProfs Live Chat has enhanced our team collaboration by providing features like chat routing and internal team messaging, which help us handle customer queries more effectively.
Shruti Singh, Consultant at ThinkbizzVerified Review
Posted on Jun 20, 2024

“ProProfs Live Chat has helped enhance our team collaboration”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
ProProfs Live Chat has enhanced our team collaboration by providing features like chat routing and internal team messaging, which help us handle customer queries more effectively.
AnonymousVerified Review
Posted on Apr 25, 2024

“Loved Its Seamless Integrations and Usage”

Overall rating5.0
Ease of use5.0
Features & functionality4.0
Customer support4.0
ProProfs Chat has significantly improved our ability to provide efficient and integrated customer support. Its compatibility with other platforms has made it a valuable addition to our toolkit. For teams looking for a robust live chat solution that integrates well with other software, ProProfs Chat is a strong contender.
ben cornellVerified Review
Posted on Jun 30, 2022

“Good Live Chat tool With Chatbot features at affordable price”

Overall rating5.0
Ease of use5.0
Features & functionality4.0
Customer support5.0
Value for money4.0
Integrations4.0
ProProfs Chat is a great live chat solution that supports intelligent routing. With intelligent routing, you can connect visitors automatically with the right departments. We highly recommend this live chat solution to businesses who have to route chats to their operators manually. We know how painstaking that can be.
Ritik PandeyVerified Review
Posted on Sep 28, 2021

“Amazing Integrations for Wholesome Experience”

Overall rating5.0
We’ve been using it as a support tool for our Shopify store and have found it to be quite useful. We can easily switch between chats to a help desk ticket.

Capabilities

Proprofs Chat features

The full feature set, grouped by module.

Live Chat Software

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking

Plans

Proprofs Chat pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Free Trial
15 Days
Vendor pricing page
Standard$10 / month

Media

Screenshots & video

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