Overview

About Playvox

Effortless Quality Assurance and Workforce Management. Simplified agent motivation, coaching, and training. Capture customer feedback. Measure what matters. All at cloud speed. Welcome to the digital era of Workforce Engagement Management.

At a glance

Software information

Industries served, licensing and the support Playvox provides.

Industries

Marketing-advertising
Nonprofit-organization-management
Retail

Licensing

Proprietary
Quote Based
Free trial

Support

Live Chat
24x7 Support

Training

Help Guides
Video Guides
Blogs
Webinars

Knowledge Base

Help Guides
Video
Blog
Webinars

Languages (1)

English

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Capabilities

Playvox features

The full feature set, grouped by module.

Customer Service Software

Alerts/Notifications
Escalation
Feedback Management
Knowledge Base
Response Templates
Self-Service Portal

Contact Center Software

Call recording and monitoring
Call routing and queuing
Integration capabilities
Interactive voice response (IVR)
Multi-channel communication
Omnichannel support

Workforce Management Software

Administrative Control
Contractor Management
Performance Monitoring
Skills Tracking
Time Tracking
Workforce Mobility

Plans

Playvox pricing

Free Version

Payment Frequency

Quote Based

Preferred Currency

USD ($)

Free Trial

15 Days

Vendor pricing page

Media

Screenshots & video

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