PhaseWare

United States HQFounded 2005

Deployment

Web-based

Overview

About PhaseWare

Increase your First Call Resolution rate! We deliver powerful, knowledge-infused, affordable customer service and support software, on-premise, on-demand and mobile. PhaseWare Tracker is tightly integrated with Outlook so you can use the Outlook email client and user interface to handle email between Tracker and your customers. PhaseWare: Incident management, ticket management, customer management, and knowledge management made easy. Take control of your incident management process with PhaseWare.

PhaseWare provides simple yet sophisticated customer service and support software that grows with your business.

At a glance

Software information

Industries served, licensing and the support PhaseWare provides.

Industries

  • Consumer-services
  • Marketing-advertising

Licensing

  • Proprietary
  • Quote Based
  • Free trial

Support

  • Email
  • Phone
  • 24x7 Support

Knowledge Base

  • Help Guide
  • Videos
  • Blog
Languages (1)
English
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Capabilities

PhaseWare features

The full feature set, grouped by module.

Knowledge Management Software

  • Access Control
  • Collaboration
  • Content Management
  • Knowledge Base Management
  • Reporting & Analytics
  • Search/Filter
  • Security
  • Self Service Portal

Plans

PhaseWare pricing

Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)
Free Trial
available Days

Works with

Integrations

PhaseWare connects with the tools your team already uses.

Jira OutlookSalesforce

Media

Screenshots & video

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