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OTRS

5.0 (1 Review)|Write a Review|Unclaimed profile
Germany HQFounded 2003

Deployment

Web-basedWindowsMac

Best for

SmallMediumLarge

Overview

About OTRS

OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation, and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service, and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide the best possible service in a cost-effective way. Request a demo today.

At a glance

Software information

Industries served, licensing and the support OTRS provides.

Industries

  • Consumer-services

Licensing

  • Proprietary
  • Quote Based
  • Free trial

Support

  • Phone
  • 24x7 Support

Training

  • Webinar
  • In-person

Knowledge Base

  • Help Guides
  • Blogs
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0

What users like the most

  • Most flexible and useful software.
  • Suitable for small to midsize businesses.
  • Highly customizable and very efficient tool.

What users like the least

  • A few times it did not sync new tickets from the server but works most of the time.

What users say

Review Analytics of OTRS

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
Review Summary
Drawn from 1 verified reviews
Most flexible and useful software.Suitable for small to midsize businesses.Highly customizable and very efficient tool.
Detailed Reviews of OTRS
Sort ByWrite a Review
Les HardyVerified Review
Posted on Jan 18, 2023

“OTRS is an open-source help desk software that is useful for help desks, IT organizations, corporate security teams and customer service teams.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
A good tool for ticket management and new features coming regularly. It makes managing the help desk much more productive and can view tickets when needed, it really works great. I am so glad it got an update.

Capabilities

OTRS features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Live Chat
  • Multilingual
  • SLA
  • Ticketing Management

Workflow Management Software

  • Access Controls
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Custom Dashboard
  • Forms Management
  • Graphical Workflow Editor
  • Reporting & Analytics
  • Task Management
  • Workflow Configuration

Customer Service Software

  • Alerts/Notifications
  • Appointment Management
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Self-Service Portal
  • Social Media Integration

Plans

OTRS pricing

Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)
Free Trial
14 Days
Vendor pricing page

Media

Screenshots & video

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