Coal Valley StorageVerified Review
Posted on Dec 4, 2025
“Avoid at all cost”
Promised “game-changing” reports never arrived — still super basic after 12 months
• Auto-pay declined cards require manual re-runs every month (no bulk retry)
• No multi-location or head-office reporting
• Support takes 2–4 days for even simple things like transfer a person to different unit (30 seconds to do on SiteLink)
• Delinquency list is full of $0 “ghost” balances; reconciliation is a mess
• Reports can’t be sorted, filtered, or exported properly
• Mobile phone integration doesn’t show caller ID so if you miss the call, you can’t call them back
• Stripe payouts took 14–15 days at first (not the advertised 4)
• Website is fast to launch but zero real SEO/PPC help despite ads claiming it
• Owner went from charming to dismissive when we raised problems
My bookkeeper literally laughed at their “simplified reporting” claim.
• Auto-pay declined cards require manual re-runs every month (no bulk retry)
• No multi-location or head-office reporting
• Support takes 2–4 days for even simple things like transfer a person to different unit (30 seconds to do on SiteLink)
• Delinquency list is full of $0 “ghost” balances; reconciliation is a mess
• Reports can’t be sorted, filtered, or exported properly
• Mobile phone integration doesn’t show caller ID so if you miss the call, you can’t call them back
• Stripe payouts took 14–15 days at first (not the advertised 4)
• Website is fast to launch but zero real SEO/PPC help despite ads claiming it
• Owner went from charming to dismissive when we raised problems
My bookkeeper literally laughed at their “simplified reporting” claim.
