Office24by7

India HQFounded 2011

Deployment

Best for

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Overview

About Office24by7

Office24by7 offers advanced applications to help you automate communication, sales, marketing and support. Our end-to-end customer support software on cloud lets you use the amazing technology with no infrastructure at your premises. All you need is a high-speed Internet connection and you can login to the world of automation. Our comprehensive Communication Automation solutions enable companies to efficiently organize the entire business communications, including the inbound and outbound, to ensure a seamless customer service experience.

Communication tools include Cloud-Telephony, IVR, Virtual Number, Click to Call, Missed Call and Conference Service.

At a glance

Software information

Industries served, licensing and the support Office24by7 provides.

Industries

  • Banking
  • Consumer-services
  • Financial-services
  • Hospital-health-care
  • Information-services
  • Information-technology-services

Licensing

  • Proprietary
  • Quote Based
  • Free trial

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

4.0
Based on 1 verified review

What users say

Review Analytics of Office24by7

Every review is verified through Goodfirms before it's published.

4.01 Verified Review
Detailed Reviews of Office24by7
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chetan devVerified Review
Posted on Nov 18, 2021

“Fast Service, timely response, and good communication to resolve errors.”

Overall rating4.0
Found the services of Office24By7 really cost-efficient and worthwhile. The people on the response team were patient and knew what they were doing. Will definitely want to continue being associated with them.

Capabilities

Office24by7 features

The full feature set, grouped by module.

Call Center Software

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail

IVR Software

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Messaging
  • Phone Key Input
  • Survey Manangement
  • Text to Speech
  • Voice Customization
  • Voice Mail

Telephony Software

  • Auto-Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR/Voice Recognition
  • Predictive Dialer
  • Reporting & Analytics
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Plans

Office24by7 pricing

Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)
Free Trial
available Days

Media

Screenshots & video

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