NovelVox Infibot

Never leave your customer waiting again. Deliver automated, accurate, and human-like experience with InfiBot, an AI-powered conversation enhancement solution that brings automation and self-service capabilities within the contact center. It leverages AI and ML to predict customers’ intent to have a contextual conversation and allows contact centers can gather, analyze, and act on the customer’s preferences. Chatbots and Voice bots by InfiBot give businesses a cutting-edge advantage in better understanding and handling customer requests.

InfiBot allows the customers to self-serve for common use cases like balance checks, check branch timings, etc., with the power of sentiment analysis and NLP. NovelVox InfiBot readily integrates with Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.