Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
We are happy to see that GoodFirms has helped us increase our visibility among potential clients. It’s great to hear from them about our solution. We have been receiving inquiries about our solution since the early stages. Currently, we're focusing on building a strong network of partners and customers. During the past months, we've been contacted by several companies interested in using our solution.
Please introduce your product and give a brief about your role within the organization.
I am CEO and founder at No Spoilers. I am an experienced entrepreneur and startup founder with a deep technological background. I have always been passionate about building and launching new products, from writing code to marketing and sales. I am obsessed with optimization and automation.
What was the objective behind coming up with this software?
No Spoilers solves two major stock control problems in the hospitality business. The first is data collecting. Bars & restaurants are quite unique in terms of stock control. In those places, various products are sold by portion - wines, spirits, liquors, soft drinks. Usually, each venue has around 200, up to 300, opened beverage containers. It means, that during stock control, each opened bottle is separately measured and the result is written in a calculation sheet. It takes a lot of work to stock control a bar - from our experience, it is around 30 man-hours per stock take, and good business practice is to stock control a bar once a week. Stock control without professional tools is an expensive process with doubted accuracy. Unfortunately, there are no accurate and easily affordable solutions in the market. They are either extremely expensive or archaic and inefficient.
The second problem is stocktake reporting. To generate a full stock control report we need sales, which come from the Point-of-Sale system, received supplies list, wastage data, and stock levels from two points in time. Today, all that data comes from different sources which makes reporting time-consuming.
How is your software beneficial from a value addition perspective to the clients compared to other software alternatives available in the market?
We introduced a solution based on a smart scale (hardware) connected via Bluetooth to a mobile application installed on a smartphone. No Spoilers stock control system is managed in a web-browser application. That is how No Spoilers gathers information regarding stock levels.
Since we solved data gathering problem, then it is time to put all the data together. That is the reason why we integrate No Spoilers with Point-of-Sale systems - to automate as many processes as we are able to.
No Spoilers moved data collecting process from low-mid management to regular employees without risks of data manipulation. Employees collect data regarding stock levels or verify incoming supplies orders with mobile app.
What industries do you generally cater to? Which industries in general are highly benefiting by using your software?
We target hospitality companies, restaurants, hotels, food manufacturers and distributors. We have customers in all these sectors.
What are the key features of your software that makes it stand apart from your competitor products in the market?
- Smart Ordering: it uses machine learning algorithms to predict the demand at each location. It also monitors the inventory levels at each location. Based on the predictions and measurements, it creates a supply order for each location.
- Data Import Tool: allows importing data from any source.
- Real-Time Reporting: reports are available in real-time.
- Customizable Alerts: users receive alerts via email or text message whenever the needed inventory is low or exceeded.
- Food Waste Prevention: it allows tracking of wasted items. Users can see where and why they are being wasted.
What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We take care of all the details related to the customers' success. We offer a 30-day money-back guarantee. We also provide free training and consulting. We work closely with our customers to understand their needs and ensure that they get the best value out of using our platform.
Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?
Yes, we have a good number of repeat customers. We also have a lot of customers who use us because of our customer service. It is our first year in the market, so far every one of our customers has renewed their license.
Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?
Yes, we offer documentation, videos, tutorials, etc. We also publish blog posts about industry news, best practices, and case studies.
What kind of support system do you offer to your clients for catering to their queries and issues?
We use live chat support that is built into our apps as well as classic email support.
What has been the revenue for your product for 2021?
Where do you see your product in the next 10 years?
We believe that No Spoilers will become a standard component of all hospitality businesses. It will be used by everyone who wants to reduce food loss and waste in their operations. We expect to be a leading player in the global market.
