NICE CXone
United States HQFounded 1986
Deployment
Best for
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Overview
About NICE CXone
NICE is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations.
At a glance
Software information
Industries served, licensing and the support NICE CXone provides.
Industries
- Banking
- Financial-services
- Hospital-health-care
- Information-services
- Information-technology-services
- Investment-banking-venture
Licensing
- Proprietary
- Quote Based
Support
- Live Chat
- Phone
- 24x7 Support
Training
- Webinar
- Documentation
Knowledge Base
- Help Guides
- Video
- Blog
- Webinars
Languages (1)
English
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NICE CXone features
The full feature set, grouped by module.
Call Center Software
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
Artificial Intelligence Software
- Chatbot
- Data Ingestion
- Decision Making
- Image Recognition
- Natural Language Processing
- Machine Learning
- Multi-Language
- Predictive Analytics
- Speech recognition
- Virtual Assistant
- Visual Search
- Workflow Automation
Live Chat Software
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Plans
NICE CXone pricing
Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)
Standard$71 / month
Media
Screenshots & video
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