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NetSuite CRM

5.0 (3 Reviews)|Write a Review|Unclaimed profile
United States HQFounded 1977

Deployment

Web-basediPhone/iPadAndroidWindowsMac

Best for

MediumLarge

Overview

About NetSuite CRM

NetSuite CRM is a powerful cloud customer relationship management (CRM) software designed for startups and fast-growing businesses. As a market leader, Netsuite CRM has been helping organizations master customer relationships with their best-in-class services like lead management, sales force automation, marketing automation, and customer service management. The software's real-time analytics and role-based dashboard allow users to stay on top of their CRM strategies. NetSuite customer relationship tool can also be used as a partner relationship management tool.

For sales effectiveness and tracking interaction with online customers, users can connect with NetSuite ecommerce solutions. Users can subscribe to NetSuite for an annual license fee. The software is easy to use and can be accessed over mobile devices. With one-time initial set-up costs, users are ready to access the best CRM tool in the industry.

At a glance

Software information

Industries served, licensing and the support NetSuite CRM provides.

Industries

  • Accounting

Licensing

  • Proprietary
  • Quote Based

Support

  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Whitepapers

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Whitepapers
Languages (1)
English

Review analytics

What customers report

5.0
Based on 3 verified reviews
Ease of use4.3
Features & functionality5.0
Customer support4.7
Value for money4.7
Integrations4.3

What users like the most

  • All the features and updates of your Firm's ongoing tasks are right there on the Dashboard.
  • The API provided by the companies is very much smooth and integrates with all the needed tools.
  • The training program conducted by the team was very much amazing. Also, the customer support team is very good.

What users like the least

  • The search bar only takes accurate query searches or does not retrieve any data.
  • Integration with Microsoft Outlook was very much troublesome at first but after a lot of calls and meetings the problem was resolved.
  • The pricing model of this Customer Relationship Management Software is very much expensive compared to others.

What users say

Review Analytics of NetSuite CRM

Every review is verified through Goodfirms before it's published.

5.03 Verified Reviews
Ease of use4.3
Features & functionality5.0
Customer support4.6
Value for money4.6
Integrations4.3
Review Summary
Summarized from 3 verified reviews · Updated September 2026
NetSuite CRM is an integrated cloud-based solution that handles sales processes, lead management, and customer support across the full CRM funnel. Users report it automates sales workflows effectively and generates detailed customer and ROI reporting, reducing manual effort. The platform serves small to midsize organizations and larger enterprises, offering features like sales forecasting and lead tracking alongside financial management capabilities. Reviewers highlight its seamless functionality, though implementation complexity and customization depth are not addressed in available feedback.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of NetSuite CRM
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What reviewers mention most

Josh Peters Verified Review
Posted on Jul 13, 2022

“It's a leading integrated cloud business software suite that includes financial management solutions to automate core finance and accounting.”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
NetSuite is a cloud accounting software within an ERP platform that eases the process of getting data and tracking transactions, taking records of payables as well as receivables. It is good for all sizes of businesses as it provides accurate reporting on time and gives you full control over financial things. Our firm is using this software to generate the view of customers and sales.
Anonyms User Verified Review
Posted on Jul 4, 2022

“NetSuite CRM is an enterprise-level, integrated and complete CRM solution for small and midsized organizations to manage their sales information.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money4.0
Integrations5.0
We were looking for software for our company to get ROI reports and we got the NetSuite CRM solution for that purpose. This SaaS-based software is amazing for the entire sales process. It works best for generating customer details with its inbuilt feature. With the help of this tool, we are now able to manage, track and organize overall lead management.
Anonyms User Verified Review
Posted on Jun 13, 2022

“Netsuite CRM is a best fit for our firm as it satisfies all our needs starting from the Leads to Customer support.”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations4.0
I have personally selected this CRM software for my firm as I am the Project Manager. I have been using NetSuite for a while and I really like the softwares functionalities and features. It also provides Salesforce automation(SFA), customer service management, and marketing automation. Netsuite has made the whole funnel of CRM way easier for our organization. It makes it seamless and basically runs it for us. So, My team and I could focus on the new acquisition. The Sales forecasting of the tool is also very much intuitive and accurate at the same time.

Capabilities

NetSuite CRM features

The full feature set, grouped by module.

CRM Software

  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation

Lead Management Software

  • Campaign Management
  • Contact Management
  • Email Integration
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Sales Tracking
  • Source Tracking

Sales Force Automation Software

  • Campaign Management
  • Channel Management
  • Customer Communications
  • Email Marketing
  • Lead Management
  • Performance Metrics
  • Sales Forecasting
  • Workflow and Approvals

Partner Relationship Management Software

  • Business Planning
  • Channel Marketing
  • Contact Management
  • Deal Management
  • Lead Management
  • Partner Portal
  • Performance Management
  • Resource Library

Plans

NetSuite CRM pricing

Price Type
Year
Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)
Vendor pricing page

Media

Screenshots & video

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